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Client Support Specialist

2 months ago

Bozeman, Montana, United States Ace Handyman Services Full time
Position Overview:

As a vital member of our organization, the Customer Service Representative plays a crucial role in ensuring seamless operations and exceptional service delivery. This position offers a unique opportunity to leverage your customer service expertise and interpersonal skills in a dynamic environment.

Key Responsibilities:
  • Manage inbound and outbound communications to educate clients about our service offerings and operational framework.
  • Coordinate daily schedules and logistics for our skilled craftsmen, ensuring efficient project management.
  • Provide clients with detailed information regarding services, pricing, and availability.
  • Assist craftsmen with material procurement and scheduling to enhance operational efficiency.
  • Respond promptly to inquiries and follow up with previous clients to maintain strong relationships.
  • Utilize scheduling and dispatch software to optimize workflow.
  • Perform administrative tasks including documentation and filing to support operational needs.

Qualifications:

The ideal candidate will possess strong organizational skills and a keen attention to detail. Excellent verbal and written communication abilities are essential, along with a proactive approach to problem-solving. A background in customer service and administrative roles is preferred.

Essential Skills:
  • Sales aptitude and comfort in a customer-facing role.
  • Ability to adapt to new technologies and software.
  • Exceptional multitasking and prioritization capabilities.
  • Strong office management and organizational skills.
  • Proficient communication skills, both written and verbal.

Work Environment:

This position is designed to be remote, providing flexibility while contributing to a collaborative team atmosphere. We offer competitive compensation and benefits, recognizing the value of our employees in delivering top-notch service to our clients.

Join us in building a rewarding career with a leader in the home improvement industry.