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Director Field Training

4 months ago

Lewisville, United States Caliber Collision Centers Full time
Service Center
Lewisville

We are seeking a dynamic and experienced Director of Technical Training to lead our training initiatives for Service Advisors, General Managers, Regional Managers, Parts Coordinators, Office Administrators, and Painters. This role is pivotal in ensuring that our team members are equipped with the knowledge and skills necessary to excel in their roles within our organization. The Director of Technical Training will be responsible for the design, implementation, and management of comprehensive training programs aimed at enhancing technical proficiency, customer service excellence, and operational effectiveness across all levels of our organization.

Key Responsibilities:

Strategic Planning: Develop and implement a strategic training roadmap aligned with organizational objectives. Collaborate with key stakeholders to identify training needs and priorities for major shop roles (e.g. SA, GM, etc.).

Curriculum Development: Oversee the design, development, and updates to training materials, modules, and resources tailored to the specific needs of each role within the organization.

Training Delivery: Deploy training programs to maximize reach and effectiveness of training to over 1700 collision centers and expand training programs into non-collision business lines.

Team Management: Supervise a team of managers and certification instructors, providing guidance, mentorship, and performance feedback. Foster a culture of continuous learning and professional development within the training team.

Quality Assurance: Establish metrics and benchmarks to evaluate the effectiveness of training programs and initiatives. Monitor training outcomes, participant feedback, and performance metrics to identify areas for improvement and optimization.

Collaboration: Partner with cross-functional teams, including operations, human resources, and technology, to integrate training initiatives into broader organizational processes and systems. Collaborate with external vendors, industry associations, and educational institutions to leverage external expertise and resources.

Compliance and Regulation: Stay abreast of industry regulations, compliance requirements, and best practices related to technical training in automotive service and parts operations. Ensure that training programs adhere to all relevant standards and guidelines.

Continuous Improvement: Drive a culture of continuous improvement within the training function, proactively seeking opportunities to enhance training effectiveness, efficiency, and scalability. Leverage feedback mechanisms and data analytics to inform decision-making and optimize training outcomes.

Qualifications:
  • Bachelor's degree in Education, Training, Business Administration, or a related field; advanced degree preferred.
  • Minimum of 8 years of experience in technical training, preferably in the automotive industry or related field.
  • Proven track record of designing and delivering effective training programs for diverse audiences, including service advisors, general managers, and parts coordinators.
  • Strong leadership and team management skills, with the ability to inspire, motivate, and develop a high-performing training team.
  • Excellent communication, presentation, and interpersonal skills, with the ability to engage and influence stakeholders at all levels of the organization.
  • Strategic thinker with the ability to translate organizational goals and objectives into actionable training plans and initiatives.
  • Knowledge of instructional design principles, adult learning theory, and training evaluation methodologies.
  • Familiarity with learning management systems (LMS), e-learning platforms, and other training technologies.
  • Commitment to staying current with industry trends, emerging technologies, and best practices in technical training and professional development.