Pet Care Retail Associate

2 weeks ago


Chicago, Illinois, United States URBAN POOCH, INC. Full time

URBAN POOCH, INC. is seeking a dedicated full-time Pet Care Retail - Customer Service Specialist who shares our enthusiasm for dogs. We offer a competitive compensation package starting at $17.50 per hour, along with employee discounts on a variety of products and services.

WORK SCHEDULE
As a full-time Pet Care Retail - Customer Service Specialist, you will enjoy a flexible schedule that accommodates the needs of our clients. Your working hours will include Monday through Friday from 6:00 am to 7:00 pm, Saturdays from 7:00 am to 7:00 pm, and Sundays from 8:00 am to 6:00 pm.

KEY RESPONSIBILITIES
In your role, you will oversee the check-in and check-out processes for daycare and boarding services utilizing our PetExec software. Your responsibilities will include:

  • Maintaining accurate records and updating reservations as necessary.
  • Composing emails and directing inquiries to the appropriate staff members.
  • Managing client communications regarding dog drop-offs, pickups, and service inquiries.
  • Providing detailed information and assistance via phone.
  • Ensuring the community storage area and feeding room are well-stocked and organized.

You will also be responsible for processing client transactions with our point-of-sale system, ensuring accuracy and efficiency, while contributing to a clean and welcoming workspace. Throughout your day, you will interact with dogs, facilitate their movement between daycare and training sessions, and prepare their meals and medications as required. Additionally, you will assist with retail inventory management, including inputting quantities, pricing, and displaying items, while maintaining an organized storefront.

QUALIFICATIONS
We are looking for candidates who possess:

  • A high school diploma or equivalent.
  • At least 1 year of customer service experience.
  • The ability to communicate effectively across all levels of the organization and maintain positive client relationships.
  • Proficiency in Microsoft Office and OS operating programs.
  • Strong numerical skills for sorting, counting, and accurately calculating currency change and totals.

While previous experience in the pet care industry, particularly in customer service and retail, is preferred, it is not mandatory.

WHY WORK WITH US?
At Urban Pooch Canine Life Center, we offer a range of pet care services, including daycare, overnight boarding, grooming, bathing, and dog massages. Our commitment to providing exceptional care, expertise, and services ensures that dogs receive the socialization, companionship, exercise, and love they need to thrive. We foster an environment where pet owners can connect with their pets and share their experiences in raising and caring for them.

Our team is dedicated to excellence in all aspects of our work. We pride ourselves on delivering unparalleled customer service that is enjoyable and helpful. Our client-focused approach is a key factor in our success, and we strive to create a fun and engaging atmosphere for both our employees and clients.



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