Pet Grooming Specialist
2 weeks ago
Potential Hiring Bonus of Up to $1,500
This bonus is contingent upon performance during grooming assessments and is not guaranteed upon employment offer.
Are you passionate about pets and consider them family? If so, you share our values. We are a community of dedicated pet enthusiasts committed to providing the best care for our furry friends. As a Grooming Specialist, you play a vital role in enhancing the well-being of pets by delivering a premium grooming experience that elevates their appearance and comfort. Depending on your grooming expertise and availability, you may provide services such as bathing, brushing, blow drying, de-matting, hair cutting or trimming, gland expression, dental care, nail clipping and grinding, along with other specialized treatments.
Key Responsibilities
The selected candidate will be expected to perform the following duties and responsibilities, with or without reasonable accommodation:
- Deliver exceptional grooming services (including bathing, brushing, blow drying, de-matting, hair cutting or trimming, gland expression, dental care, nail clipping and grinding, and other specialized treatments).
- Conduct thorough check-in and check-out processes for pets and their owners.
- Exercise sound judgment and inform pet owners of any health concerns observed during grooming.
- Engage actively with pet owners, sharing product knowledge and educating them on pet care.
- Propose enhancements tailored to the specific needs of pets and their owners to foster business growth.
- Treat all pets and their owners with kindness, respect, and appropriate handling.
- Communicate positively with pet owners in-person, via email, text, and phone, ensuring proactive updates and outstanding service.
- Encourage pet owners to return for ongoing grooming services to support their pets' health.
- Maintain a clean and safe working environment.
- Perform additional duties as assigned.
- Must be at least 18 years old.
- Minimum of 6 months of professional grooming experience.
- Possess grooming tools and equipment in good working order.
- Demonstrate a passion for pet grooming and animal welfare.
- Knowledge of breed-specific grooming standards.
- Proficient in scissoring, general cleaning, nail trimming, styling, and all other grooming tasks.
- Willingness to learn about the products and services offered.
- Ability to work a flexible schedule, including evenings and weekends, to meet business needs.
- Exceptional listening and customer service skills.
- Strong time management abilities.
- Grooming certification is preferred.
- Position involves both indoor and outdoor work (to assist with customer carry out).
- Must be able to stand for up to 8 hours per day, with or without reasonable accommodation.
- Must be able to lift up to 50 pounds regularly, with or without reasonable accommodation.
- Comfortable working with a variety of animals, including both small and large dogs.
- Able to work in an environment with pet hair, dander, and dust.
Full-time team members are eligible for the following benefits:
Eligibility for programs and benefits may vary based on average hours worked and length of service.
- Medical, dental, and vision insurance.
- Health Savings Account (HSA) / Flexible Spending Account (FSA) for medical and dependent care.
- $25K life insurance policy (employer-paid).
- Short and long-term disability coverage (employer-paid).
- Significantly discounted, employer-subsidized pet insurance.
- PTO (paid time off) - 2 weeks in the first year, 3 weeks in the second year.
- Paid parental leave - 4 or 12 weeks of paid leave after 1 year of service, contingent on hours worked.
- Paw-Ternity - paid time off for pet adoption bonding.
- 401(k) Program with employer matching contributions.
- Employee Assistance Program available 24/7 - completely confidential.
- 25% employee discount on products and services.
- Team Member Feeder Program - eligible for two units of participating vendor products each month.
- Opportunities for growth - inquire about our Store Manager In Training and Groomer Apprenticeship programs.
- Groomer Referral Bonus Program.
- Focus on quality over quantity and humanity over vanity.
We are an equal opportunity employer, committed to diversity and inclusion in the workplace.
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