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Customer supp/account rep-sr-it

2 months ago

South Jordan, United States Randstad Full time

Ready to earn more and grow in your career? Do you enjoy doing the operational and customer service task for your employer? If so, we're recruiting for a customer service agent, and it sounds like you might be an ideal fit. These roles can also be excellent points of entry into some of today's top companies. Read on to learn more and apply today.

salary: $20.99 - $21 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

Demonstrate strong customer service skills to provide phone support including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
o Producing accurate, detailed documentation at the client, problem and incident level
o Resolving conflict
•Responsible for high quality end-user technical support, related to enterprise software and hardware
•Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
•Under general oversight, provides after hours and weekend support as needed.
•The position requires attention to detail, follow through, teamwork focus and positive attitude.
•An understanding of technology and the ability to apply that knowledge to support all existing systems

Skills

Call Center Support Account Management Follow-up
Qualifications Years of experience: 2 years Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.