US - Customer Solutions Rep IV - US4
2 weeks ago
Applies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks. Good understanding of the general/technical aspects of the job. Works on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment. Allocates own time efficiently. Receives general instructions on all work.
Responsibilities:
•Closes sales on assigned products or assigned customers; may generate leads for closure by an experienced Outside or other Inside Sales Rep.
•Shares sales activities with experienced Sales Reps as necessary.
•Informs customers of company promotions and upgrades; may persuade customer to purchase extended products, services, supplies.
•Responsible for pipeline and forecast responsibility in accordance with sales center business process.
•Execute opportunity and lead management.
•Establishes a professional working relationship with the client.
•Aligns the account strategy and sales motions to maximize client value.
•Build and maintain solid customer relations that protect or expand Client's Installed base. ' Actively collaborate with field sales and others to ensure seamless account coverage.
•Seeks out appropriate resources in presales, product/service specialists to support complex deals.
•As dictated by the selling model, establishes partner contacts to share account information and seek joint opportunities that drive incremental revenue.
•Nurtures and closes new opportunities that result in substantial incremental orders, revenue and margins to Client, representing the entire Client portfolio of products and services.
•Attains quarterly targets and annual quota.
Education and Experience Required:
•Two year university/Associate degree preferred or equivalent experience.
•Typically 3+ years of experience in related field, preferable in IT.
•Direct experience interacting with customers (i.e., Technical, Administrative, or Call Center roles).
Knowledge and Skills:
•Solid telesales skills.
•Listens to customer needs and tailors messages to customers based on their needs and ties-in additional promotional campaigns, upgrades, or extended products/services.
•Must be a team player and juggle multiple tasks and competing priorities.
•Must be able to apply subject matter knowledge to solve common and complex business issues within established guidelines and recommend appropriate alternatives.
•Exercises independent judgment within generally defined policies and practices to identify and select a solution.
•Exhibits knowledge of Client portfolio of products or capacity to learn and utilize product resources to meet job requirements.
•With management guidance, proactively contacts and sells products/services and completes lead follow-up with assigned area of responsibility.
•Consistently meets or exceeds metrics related to outbound calls, open pipeline opportunities, and closed won revenue set by segment management.
•Knows and understands Client's sales tools and processes
•Strong presentation and communication skills
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