Customer Solutions Rep
2 weeks ago
Duration: 12+ Months
Client Location: Rio Rancho, NM 87144Client: HP Inc.
- Applies extensive knowledge the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways.
- Comprehensive understanding of the general/technical aspects of the job.
- Works on assignments that are complex in nature and require considerable judgment, initiative, and technical/specialized knowledge to resolve problems and/or develop recommended solutions.
- Work is completed with minimal supervision and assignments may be completed without established procedures.
- May determine methods and procedures for new assignments.
- Typically provides guidance to other non- exempt employees.
Responsibilities:
- Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.
- Monitor the service event through completion for compliance.
- Manage the service requests of customers through different access channels.Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management.
- Provide resolution and feedback based on analysis.
- Participates/leads in projects for process or quality improvements.Works with escalated customers and recommends actions in post incident reviews.
- Manages multiple tasks or cases simultaneously with minimal supervision May act as a mentor or trainer in the team.Education and Experience
Required:
- High school education or equivalent.
- Typically requires 3- 5 years general experience, or equivalent combination of experience and college level education.
Knowledge and Skills:
- Superior communication skills both written and verbalExperience in customer facing role either remote or face to faceUnderstands internal processes and tools
- Computer proficiency
- Problem solving skills
- Accuracy in data entry
- Excellent fluency in language to be supported.
- Experience in a phone based remote role
- Familiarity with computer technology
- Time management skills
- Oversee compliance with operating procedures and standards
- Experience in call routing and processes as well as case logging systems and obligation systems
- Strong understanding of internal processes, tools and usage of such tools in managing daily tasks
- Ability to mentor and train new agents
Thanks,
-
Customer Solutions Rep
2 weeks ago
Rio Rancho, United States Mentis Systems Full timeJob DescriptionJob DescriptionJob Title: Customer Solutions Rep Duration: 12+ Months Client Location: Rio Rancho, NM 87144Client: HP Inc.Applies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks. Good understanding of the general/technical aspects of the job. Works on assignments that are routine...
-
Customer Solutions Rep
2 weeks ago
Rio Rancho, United States Mentis Systems Full timeJob DescriptionJob DescriptionJob Title: Customer Solutions RepDuration: 12+ Months Client Location: Boise, ID 83714 / Rio Rancho NM 87144Client: HP Inc.Candidates can be in Rio Rancho, NM or Boise, ID. Will need to be able to come onsite Wednesdays and Thursdays(Boise) or Tuesday and Wednesday(Rio Rancho) after training.SMB Chat: Gathers and assesses SMB...
-
US - Customer Solutions Rep IV - US4
5 days ago
Rio Rancho, United States Experis Full timeTitle: Customer Solutions Rep IV Location: Rio Rancho NM 87144 Duration: 12+ months contract Pay Range $12 to $16/hr. We are looking for a “Customer Solutions Rep IV" to join one of our Fortune 500 clients. Job Summary Applies extensive knowledge of job skills, company policies, and procedures to complete complex, specialized assignments creatively...
-
US - Customer Solutions Rep IV - US4
1 week ago
Rio Rancho, United States Experis Full timeTitle: Customer Solutions Rep IV Location: Rio Rancho NM 87144 Duration: 12+ months contract Pay Range $12 to $16/hr. We are looking for a “Customer Solutions Rep IV" to join one of our Fortune 500 clients. Job Summary Applies extensive knowledge of job skills, company policies, and procedures to complete complex, specialized assignments creatively...
-
US - Customer Solutions Rep IV - US4
2 days ago
Rio Rancho, United States Manpower Group Inc. Full timeTitle: Customer Solutions Rep IV Location: Rio Rancho NM 87144 Duration: 12+ months contract Pay Range $12 to $16/hr. We are looking for a “ Customer Solutions Rep IV" to join one of our Fortune 500 clients. Job Summary Applies extensive knowledge of job skills, company policies, and procedures to complete complex, specialized assignments creatively...
-
US - Customer Solutions Rep IV - US4
1 week ago
Rio Rancho, United States Experis Full timeTitle: Customer Solutions Rep IV Location: Rio Rancho NM 87144 Duration: 12+ months contract Pay Range $12 to $16/hr. We are looking for a "Customer Solutions Rep IV" to join one of our Fortune 500 clients. Job Summary Applies extensive knowledge of job skills, company policies, and procedures to complete complex, specialized assignments creatively and...
-
Customer Solutions Representative
2 weeks ago
Rio Rancho, United States PSG Global Solutions Careers Full timeApply now and our proprietary system will quickly have you in front of a live recruiter. The Opportunity Description We're looking for a Customer Solutions Representative, working in IT (excluding Telecommunication) industry in Rio Rancho, New Mexico, 87144, United States. Closes sales on assigned products or assigned customers; may generate leads for...
-
US - Customer Solutions Rep IV - US4
4 days ago
Rio Rancho, United States eTeam Full timeJob Title -Customer Solutions Rep IV Location- Rancho, NM Duration -12 Months Pay rate -$15-$17/hr. on W2 Job Description - Applies extensive knowledge the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways. Comprehensive understanding of the general/technical aspects of the job....
-
Customer Solutions Representative
1 day ago
Rio Rancho, United States PSG Global Solutions Careers Full timeApply now and our proprietary system will quickly have you in front of a live recruiter. The Opportunity Description We're looking for a Customer Solutions Representative, working in IT (excluding Telecommunication) industry in Rio Rancho, New Mexico, 87144, United States. Closes sales on assigned products or assigned customers; may generate leads for...
-
Rio Rancho, United States BCforward Full timeBCforward is currently seeking a highly motivated Customer Solutions Representative/ Sales Representative for an opportunity in Rio Rancho, NM! Position Title: Customer Solutions Representative/ Sales Representative Location: Rio Rancho, NM, 87144 Anticipated Start Date: 06-03-2024 Please note this is the target date and is subject to change. BCforward...
-
Rio Rancho, United States BCforward Full timeBCforward is currently seeking a highly motivated Customer Solutions Representative/ Sales Representative for an opportunity in Rio Rancho, NM! Position Title: Customer Solutions Representative/ Sales Representative Location: Rio Rancho, NM, 87144 Anticipated Start Date: 06-03-2024 Please note this is the target date and is subject to change. BCforward...
-
Hybrid Customer Service Representative
1 week ago
Rio Rancho, United States PSG Global Solutions Careers Full timeApply now and our proprietary system will quickly have you in front of a live recruiter. The Opportunity Description We're looking for a Hybrid Customer Service Representative, working in IT (excluding Telecommunication) industry in Rio Rancho, New Mexico, 87144, United States. Gathers and assesses customers' hardware, software and technical needs....
-
Customer Service Rep(06527)
3 weeks ago
Rio Rancho, United States Domino's Pizza LLC Full timeJOB DUTIES: Operate all equipment, Stock ingredients from delivery area storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approxim Customer Service, Service, Restaurant, Retail, Worker
-
Brand Ambassador
3 days ago
Rancho Cucamonga, United States Cut N Dry Restoration Full timeJob DescriptionJob DescriptionCut N Dry Restoration is currently hiring for a full-time Brand Ambassador - Sales Rep to bring in new business in the Rancho Cucamonga, CA area. This business development position earns a competitive wage of $20+ per hour commensurable with experience.In addition to competitive pay and our positive culture, we offer our Brand...
-
HP Federal-Inside Account Manager
3 days ago
Rio Rancho, United States HP Development Company, L.P. Full timeHP Federal-Inside Account Manager Description - Applies extensive knowledge the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways. Comprehensive understanding of the general/technical aspects of the job. Works on assignments that are complex in nature and require considerable...
-
Travel Registered Nurse
2 weeks ago
Rio Rancho, United States Care Team Solutions Full timeDetails: Must Have 2+ Years of recent Operating Room experience. Specialty: Operating Room Discipline: Licensed Practical Nurse Start Date: 2024-05-26 Duration: 8 Weeks Shift: 12 Hours Overnight shift. Hours Per Week: "NA" Employment Type: ContractGross Weekly Pay: $ Six things that won’t happen if you apply to this job:...
-
Travel Registered Nurse
2 weeks ago
Rio Rancho, United States Care Team Solutions Full timeDetails: Must Have 2+ Years of recent Labor and Delivery experience. Specialty: Labor and Delivery Discipline: Registered Nurse Start Date: 2024-06-17 Duration: 13 Weeks Shift: 12 Hours Overnight shift. Hours Per Week: 36 Hours Employment Type: ContractGross Weekly Pay: $2092.36 Six things that won’t happen if you apply to...
-
Travel Registered Nurse
7 days ago
Rio Rancho, United States Care Team Solutions Full timeDetails: Must Have 2+ Years of recent Labor and Delivery experience. Specialty: Labor and Delivery Discipline: Registered Nurse Start Date: 2024-06-24 Duration: 13 Weeks Shift: 12 Hours Overnight shift. Hours Per Week: 36 Hours Employment Type: ContractGross Weekly Pay: $2060.11 Six things that won’t happen if you apply to...
-
HP Federal-Inside Account Manager
4 days ago
Rio Rancho, United States HP Development Company, L.P. Full timeHP Federal-Inside Account ManagerDescription -Applies extensive knowledge the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways. Comprehensive understanding of the general/technical aspects of the job. Works on assignments that are complex in nature and require considerable judgment,...
-
Outbound Representative
10 hours ago
Rio Rancho, United States Aston Carter Full timeDescription: Supporting SMB clients through outbound motion. Reps will work through lists of accounts that have purchased from HP in the past. Using multiple mediums ( email, phone, Linkedin Sales Nav) to find additional contacts and help with growth of HP product lines. Skills: Customer service, Support, Account management, Data entry Top Skills...