Customer Solutions Rep

3 weeks ago

Rio Rancho, United States Mentis Systems Full time
Job DescriptionJob Description

Job Title: Customer Solutions Rep

Duration: 12+ Months
Client Location: Boise, ID 83714 / Rio Rancho NM 87144Client: HP Inc.

Candidates can be in Rio Rancho, NM or Boise, ID.

Will need to be able to come onsite Wednesdays and Thursdays(Boise) or Tuesday and Wednesday(Rio Rancho) after training.

SMB Chat:

Gathers and assesses SMB customers hardware, software and technical needs.

Generates leads to specific departments based on customers' needs and segments.

Identifies related future needs for lead generation, opportunity expansion.

Identifies customer specific parameters and constraints that impact the solution.

Investigates and optimizes a solution's fit to the requirements of the customer.

Identifies probable competition. Solicits inputs from team members as required.

Anticipates some of the potential challenges for the proposed solution.

Assists peers in area of expertise as needed.

Assists SMB customers in placing orders via chat Affiliate Inside Sales:

Proactively sells HP products, services, supplies and solutions

Achieves set quota and goals

Manage a dedicated que to field consistent inbound calls

Sells complex, multi- products/services within multiple specialty HP programs

Nurtures and closes new sales opportunities

Proactively manage and follow-up on leads

Focus on new accounts daily to build and maintain a robust sales pipeline

Actively prospects within accounts to discover or cultivate new sales opportunities

Aggressively reviews account activities in pursuit of upselling and cross-selling opportunities to promote new business

Applies consultative-selling techniques to identify and advance opportunities High focus on continual growth within designated programs

Multitasking between multiple internal systems while managing the call/sales flow with the customer

Using customer relationship management (CRM) tools to catch and record customer details and purchasing history/trends

Cultivating strategic business relationships with key decisions makers in the purchasing approval process

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