Hybrid Customer Service Representative

3 weeks ago

Rio Rancho, United States PSG Global Solutions Careers Full time

Apply now and our proprietary system will quickly have you in front of a live recruiter.
The Opportunity
Description
We're looking for a Hybrid Customer Service Representative, working in IT (excluding Telecommunication) industry in Rio Rancho, New Mexico, 87144, United States.

  • Gathers and assesses customers' hardware, software and technical needs.
  • Generates leads to specific departments based on customers' needs and segments.
  • Identifies related future needs for lead generation, opportunity expansion.
  • Identifies customer specific parameters and constraints that impact the solution.
  • Investigates and optimizes a solution's fit to the requirements of the customer.
  • Identifies probable competition.
  • Solicits input from team members as required.
  • Anticipates some of the potential challenges for the proposed solution.
  • Assists peers in area of expertise as needed.
  • Assists customers in placing orders via chat Affiliate Inside Sales.
  • Proactively sells company products, services, supplies and solutions.
  • Achieves set quota and goals.
  • Manages a dedicated que to field consistent inbound calls.
  • Sells complex, multi- products/services within multiple specialty programs.
  • Nurtures and closes new sales opportunities.
  • Proactively manages and follow-up on leads.
  • Focuses on new accounts daily to build and maintain a robust sales pipeline.
  • Actively prospects within accounts to discover or cultivate new sales opportunities.
  • Aggressively reviews account activities in pursuit of upselling and cross-selling opportunities to promote new business.
  • Applies consultative-selling techniques to identify Focuses on continual growth within designated programs.
  • Multitasks between multiple internal systems while managing the call/sales flow with the customer.
  • Uses customer relationship management (CRM) tools to catch and record customer details and purchasing history/trends.
  • Cultivates strategic business relationships with key decisions makers in the purchasing approval process.

Our Client

Our client has over 20 years of experience in connecting the right people with the right companies.

When you apply to join their team, they will ensure to take all the necessary time to thoroughly evaluate your experience, background, and interest to match you with the right company whether you are interested in IT, Light Industrial, or a Commercial job position.

They focus on listening, following through, and ensuring fit between people, cultures, and attitudes. Our client creates the type of environment that candidates are eager to return to, again and again.

Sounds interesting? Apply, and pursue your perfect career fit

Experience Required for Your Success
  • High school education or equivalent
  • 3- 5 years general experience, or equivalent combination of experience and college level education
  • Experience in call routing and processes as well as case logging systems and obligation systems
  • Strong understanding of internal processes, tools and usage of such tools in managing daily tasks
  • Ability to mentor and train new agents
  • Superior communication skills both written and verbal
  • Experience in customer facing role either remote or face to face
  • Understands internal processes and tools
  • Computer proficiency
  • Problem solving skills

What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?

  • Customer Service Representative

    3 weeks ago

    Rio Rancho, United States U-Haul Full time

    Location: 1463 Rio Rancho Blvd, Rio Rancho, New Mexico 87124 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    2 weeks ago

    Rio Rancho, United States U-Haul Full time

    Location: 1463 Rio Rancho Blvd, Rio Rancho, New Mexico 87124 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    4 weeks ago

    Rio Rancho, United States Staff My Agency Full time

    FARMERS INSURANCE- Customer Service Sales Representative: Do you have a passion for customer care and a flair for understanding the needs and motivations of people? If so, we want you on our team! As our Customer Service Specialist, you'll work to inspire customer loyalty and significantly enhance the overall FARMERS Insurance customer experience. Job...

  • Customer Service Representative

    2 weeks ago

    Rio Rancho, United States Staff My Agency Full time

    FARMERS INSURANCE- Customer Service Sales Representative: Do you have a passion for customer care and a flair for understanding the needs and motivations of people? If so, we want you on our team! As our Customer Service Specialist, you'll work to inspire customer loyalty and significantly enhance the overall FARMERS Insurance customer experience. Job...

  • Customer Service Representative

    17 hours ago

    Rio Rancho, United States Mr Appliance Full time

    We at Mr. Appliance® are looking for qualified professionals to join our team. As an international appliance repair franchise network with over 250 locations, we frequently have job openings for technicians, managers, and support personnel throughout North America. Our franchises offer competitive compensation packages, complete training programs, and fast...

  • Customer Support Representative

    2 weeks ago

    Rio Rancho, United States Triumph Management Group, Inc. Full time

    Job DescriptionJob DescriptionTriumph Management Group is a client management firm dedicated to delivering exceptional solutions to our clients. We specialize in sales and customer acquisition, striving to provide unmatched service and results for our exclusive clients. As we continue to expand our operations, we are seeking a motivated and customer-focused...

  • Customer Support Representative

    2 weeks ago

    Rio Rancho, United States Triumph Management Group, Inc. Full time

    Job DescriptionJob DescriptionTriumph Management Group is a client management firm dedicated to delivering exceptional solutions to our clients. We specialize in sales and customer acquisition, striving to provide unmatched service and results for our exclusive clients. As we continue to expand our operations, we are seeking a motivated and customer-focused...

  • Customer Service Representative

    4 days ago

    Rancho Cordova, United States Pro-Active Pest Control Full time

    We are looking for upbeat people to join our customer service team in Rancho Cordova, CA. As a Customer Service Representative, you are on the front lines for communication between our customers, technicians, and managers. You will be the voice of Pro Active and will get many opportunities to connect with our customers and help achieve WIN- WIN solutions. -...

  • Customer Solutions Representative/ Sales Representative

    3 weeks ago

    Rio Rancho, United States BCforward Full time

    BCforward is currently seeking a highly motivated Customer Solutions Representative/ Sales Representative for an opportunity in Rio Rancho, NM! Position Title: Customer Solutions Representative/ Sales Representative Location: Rio Rancho, NM, 87144 Anticipated Start Date: 06-03-2024 Please note this is the target date and is subject to change. BCforward...

  • Customer Solutions Representative/ Sales Representative

    1 week ago

    Rio Rancho, United States BCforward Full time

    BCforward is currently seeking a highly motivated Customer Solutions Representative/ Sales Representative for an opportunity in Rio Rancho, NM! Position Title: Customer Solutions Representative/ Sales Representative Location: Rio Rancho, NM, 87144 Anticipated Start Date: 06-03-2024 Please note this is the target date and is subject to change. BCforward...

  • Customer Solutions Representative/ Sales Representative

    3 weeks ago

    Rio Rancho, United States BCforward Full time

    BCforward is currently seeking a highly motivated Customer Solutions Representative/ Sales Representative for an opportunity in Rio Rancho, NM! Position Title: Customer Solutions Representative/ Sales Representative Location: Rio Rancho, NM, 87144 Anticipated Start Date: 06-03-2024 Please note this is the target date and is subject to change. BCforward...

  • Customer Solutions Representative/ Sales Representative

    2 weeks ago

    Rio Rancho, United States BCforward Full time

    BCforward is currently seeking a highly motivated Customer Solutions Representative/ Sales Representative for an opportunity in Rio Rancho, NM! Position Title: Customer Solutions Representative/ Sales Representative Location: Rio Rancho, NM, 87144 Anticipated Start Date: 06-03-2024 Please note this is the target date and is subject to change. BCforward...

  • Customer Solutions Representative

    2 weeks ago

    Rio Rancho, United States PSG Global Solutions Careers Full time

    Apply now and our proprietary system will quickly have you in front of a live recruiter. The Opportunity Description We're looking for a Customer Solutions Representative, working in IT (excluding Telecommunication) industry in Rio Rancho, New Mexico, 87144, United States. Closes sales on assigned products or assigned customers; may generate leads for...

  • Customer Solutions Representative

    2 weeks ago

    Rio Rancho, United States PSG Global Solutions Careers Full time

    Apply now and our proprietary system will quickly have you in front of a live recruiter. The Opportunity Description We're looking for a Customer Solutions Representative, working in IT (excluding Telecommunication) industry in Rio Rancho, New Mexico, 87144, United States. Closes sales on assigned products or assigned customers; may generate leads for...

  • Customer Solutions Representative

    2 weeks ago

    Rio Rancho, United States PSG Global Solutions Careers Full time

    Apply now and our proprietary system will quickly have you in front of a live recruiter. The Opportunity Description We're looking for a Customer Solutions Representative, working in IT (excluding Telecommunication) industry in Rio Rancho, New Mexico, 87144, United States. Closes sales on assigned products or assigned customers; may generate leads for...

  • Customer Enrollment Representative

    1 month ago

    Rio Rancho, United States Triumph Management Group, Inc. Full time

    Job DescriptionJob DescriptionAre you passionate about providing exceptional service and creating positive experiences for customers? Do you thrive in a fast-paced environment where your communication skills and attention to detail are valued? If so, we invite you to join our dynamic team at Triumph Management Group, a leading customer enrollment firm...

  • Customer Enrollment Representative

    2 weeks ago

    Rio Rancho, United States Triumph Management Group, Inc. Full time

    Job DescriptionJob DescriptionAre you passionate about providing exceptional service and creating positive experiences for customers? Do you thrive in a fast-paced environment where your communication skills and attention to detail are valued? If so, we invite you to join our dynamic team at Triumph Management Group, a leading customer enrollment firm...

  • Customer Enrollment Representative

    2 days ago

    Rio Rancho, United States Triumph Management Group, Inc. Full time

    Job DescriptionJob DescriptionAre you passionate about providing exceptional service and creating positive experiences for customers? Do you thrive in a fast-paced environment where your communication skills and attention to detail are valued? If so, we invite you to join our dynamic team at Triumph Management Group, a leading customer enrollment firm...

  • Customer Enrollment Representative

    1 week ago

    Rio Rancho, United States Triumph Management Group, Inc. Full time

    Job DescriptionJob DescriptionAre you passionate about providing exceptional service and creating positive experiences for customers? Do you thrive in a fast-paced environment where your communication skills and attention to detail are valued? If so, we invite you to join our dynamic team at Triumph Management Group, a leading customer enrollment firm...

  • Outside Sales Representative

    4 weeks ago

    Rio Rancho, United States Labatt Food Service Full time

    Labatt Food Service is currently seeking a high energy, motivated candidate who wants to build a career representing Labatt in supplying food to restaurant chains and independent operators in Rio Rancho/Santa Fe, NM. Successful candidates will show the ability to become skilled in communicating Labatt’s unique strengths and how the company is different in...