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Scheduling Specialist

4 months ago

Urbana, United States Carle Full time

Scheduling Specialist

+ Department: Scheduling Center

+ Entity: Champaign-Urbana Service Area

+ Job Category: Clerical/Admin

+ Employment Type: Full - Time

+ Job ID: 38184

+ Experience Required: 1 - 3 Years

+ Education Required: HS Diploma/GED

+ Shift: Variable

+ Location: Champaign, IL

+ Usual Schedule: M-F; 7a-11p Varied Hours

+ On Call Requirements: Occassionally

+ Work Location: Carle at The Fields

+ Secondary Job Category: Clerical/Admin

+ Weekend Requirements: Rotating

+ Other Posting Information: Will be required to work until 11p on rotating weekends and 1-2 days M-F

+ Holiday Requirements: Occassionally

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Position Summary:

Are you ready to embrace an exciting opportunity as a Patient Scheduling Specialist? In this role, our Scheduling Specialists play a pivotal role in handling inquiries from callers with precision and efficiency. You'll be responsible for accurately documenting inquiries from patients and providers, facilitating the screening process, scheduling appointments, and guiding patients to the appropriate providers, services, or level of care. Your role also involves equipping patients with essential information to make the most of Carle's services, and you'll serve as a vital link in communication between yourself, providers, and patients to ensure that patient's needs are met. Once you've proven your capabilities onsite (for a minimum of 12 months), you'll have the opportunity to work from the comfort of your own home. We invite you to become a valuable member of our growing team here at Carle. It's a chance to be part of something special.

Qualifications:

EDUCATIONAL REQUIREMENTS High school diploma or equivalent CERTIFICATION & LICENSURE REQUIREMENTS Completion of a Medical Terminology course within one (1) year of hire date. EXPERIENCE REQUIREMENTS Previous public contact position using interpersonal skills. ADDITIONAL REQUIREMENTS

+ Completion of a Medical Terminology course.

SKILLS AND KNOWLEDGE Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms. Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others. Must have strong verbal and written communication skills as well as basic PC and data entry skills.

Essential Functions:

+ Assumes responsibility for answering, scheduling, documentation and follow-up on all inquiries from patients and providers generated by telephone, internet based, or written/electronic correspondence.

+ Educates patients and providers regarding a variety of patient care issues, including, but not limited to insurance, provider, department/location, payment options and availability of Carle services.

+ Obtains, updates and verifies patient demographics, insurance and co-pays and Primary Physicians.

+ Answers telephone, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.

Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.