Service Transition Specialist
2 weeks ago
The Urbana Autopark is seeking a dedicated Service Transition Specialist. This role presents a unique opportunity within a dynamic and expanding sector.
As a Service Transition Specialist, your primary responsibility will be to guide service customers into the sales journey by actively identifying and scheduling appraisals for eligible service clients.
In this position, you will collaborate with Sales Consultants throughout the sales process, providing essential support without directly finalizing sales.
What We Provide:
- Competitive compensation packages
- Family-owned and operated for over 90 years
- Comprehensive Medical, Dental, and Vision Insurance
- 401K plan and additional benefits
- Paid Vacation Time
- Paid Training Programs
- Discounts on products, services, and vehicles
- Exceptional Growth Opportunities
Key Responsibilities:
- Welcome service customers throughout the day, fostering positive interactions to build rapport.
- Present upgrade opportunities to qualifying customers, articulating the benefits of transitioning to a new vehicle, including savings on payments, improved fuel efficiency, and enhanced warranties.
- Connect interested customers with the appropriate sales representative for further information.
- Assist sales associates during the sales process as required.- Follow up with customers you could not engage with in person, scheduling reminders based on the outcomes of your conversations.
- Reach out to customers regarding lower payment options or upcoming lease expirations, utilizing phone scripts as necessary.
- Prepare for customer service appointments by contacting service customers the day prior, ensuring they are informed and ready for their visit.
Qualifications:
- Minimum of 1 year of sales experience preferred
- Professional appearance and strong verbal/written communication skills
- Excellent time management and organizational abilities
- Strong customer service orientation
- Ability to address customer objections effectively
- Self-motivated and goal-driven
- Valid driver's license with a clean driving record
- Must be 18 years of age or older to comply with company driving policies
We are an equal opportunity employer and do not tolerate discrimination or harassment based on any protected characteristic.
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