Front Desk Supervisor | Pittsburgh Comfort Inn

2 months ago


Pittsburgh, United States Shaner Hotel Group Full time
Job Description

  • Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
  • Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
  • Handle guest complaints ensuring guest satisfaction.
  • Assist staff with their job functions to ensure optimum service to guests.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
  • Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
  • Other duties as assigned.
Responsibilities
Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications
  • Minimum one year experience in a similar position. Prior supervisory experience a plus.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • High school graduate or equivalent, some college preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions appropriate for clientele.


About Us

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com

About the Team

Less than a mile away from some of the top destinations in Downtown Pittsburgh, this Comfort Inn & Suites located on the North Shore is the place to stay and work If you are in town cheering on the Pirates or visiting the Andy Warhol Museum, you will find yourself amongst a friendly staff, spacious suites and incredible amenities that you will be coming back again and again. We offer fresh and hearty signature breakfast, heated indoor pool, and an amazing deck to view the Pittsburgh skyline.

From Choice Hotels site:

We're located in Deutschtown Historic District by Veterans Bridge just across the Allegheny River from downtown Pittsburgh. Our central location allows you to be close to local businesses, dining and entertainment like the David L. Lawrence Convention Center, Heinz Field and Andy Warhol Museum. At Comfort Inn & Suites Pittsburgh-Northshore, we know you're traveling for a reason, so we'll always do what we can to help make your trip a success.

  • Pittsburgh, Pennsylvania, United States Days Inn Pittsburgh Full time

    Job OverviewAre you a people person with a passion for delivering exceptional service? We're seeking a skilled Hotel Front Desk Attendant to join our team at Days Inn Pittsburgh. As a key member of our guest services team, you'll be responsible for ensuring a seamless and enjoyable stay for our guests. Key ResponsibilitiesCollaborate with housekeeping staff...


  • Pittsburgh, Pennsylvania, United States Hampton Inn & Suites Pittsburgh Full time

    Job SummaryAs a Front Desk Agent at Hampton Inn & Suites Pittsburgh, you will be responsible for providing exceptional guest service, registering guests, and handling various front desk duties. This role requires a positive and upbeat personality, excellent communication skills, and the ability to work in a fast-paced environment.ResponsibilitiesGuest...


  • Pittsburgh, United States Shaner Hotel Group Full time

    Job Description Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to...

  • PM Front Desk Agent

    2 months ago


    Pittsburgh, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Holiday Inn Express Pittsburgh [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...


  • Pittsburgh, Pennsylvania, United States Comfort Inn Full time

    Are you a motivated leader with a passion for delivering exceptional customer experiences? We're seeking a Front Desk Manager to join our team at Comfort Inn. As a key member of our front office team, you'll be responsible for overseeing the reception area, supervising front desk staff, and ensuring that our guests receive the highest level of service.Key...


  • Pittsburgh, Pennsylvania, United States Days Inn Pittsburgh Full time

    Job OverviewWe are seeking a seasoned Hotel General Manager to lead our team and drive exceptional guest service at our Days Inn Pittsburgh location. As a key member of our management team, you will oversee hotel operations, including HR, sales, and marketing efforts.The ideal candidate will have a strong background in hospitality management, with a proven...

  • Front Desk Agent

    3 months ago


    Pittsburgh, United States Hampton Inn & Suites Pittsburgh Full time

    Job Summary: $14.00/HR 3-4 DAYS EVENINGS ONLY 3:00pm-11:00pm WEEKENDS NEEDED Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations...


  • Pittsburgh, United States Shaner Hotel Group Full time

    Job Description Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping room procedures, and security procedures. Cleans and services...

  • Front Desk Agent

    4 months ago


    Pittsburgh, United States Comfort Inn Full time

    A Hotel Front Desk Agent is a professional who is responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services Perform all check-in and check-out tasks...


  • Pittsburgh, United States Shaner Hotel Group Full time

    Job Description Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Greet arriving guests/visitors; bid farewell to departing guests/visitors. Assist guests and visitors into and out of the hotel van, including loading/unloading luggage. Ensure that all driveways are kept clear; that vehicles are not parked or left...

  • Front Desk Agent

    5 months ago


    Pittsburgh, United States Holiday Inn Express Pittsburgh Full time

    Job Summary: $14.50/HR FULL-TIME WEEKEND AND EVENING AVAILABILITY NEEDED Guest Service Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations...


  • Pittsburgh, Pennsylvania, United States D1 Training - Pittsburgh West Full time

    Job Title: Sales/Front DeskJob SummaryWe are seeking a high-energy, enthusiastic individual to join our Recruiting Sales team at D1 Training - Pittsburgh West. As a Sales/Front Desk Representative, you will be responsible for taking incoming calls, making outgoing calls, booking free trial workouts and consultations, and selling all D1 products and...

  • Bartender/Server

    4 months ago


    Pittsburgh, United States Comfort Inn Full time

    This position works close with the F & B Manager and the General Manager to ensure smooth and efficient operations throughout the food and beverage department. This position will assist management and all dining room positions in giving the best possible service to guests. This person will interact with staff and guests in a calm and courteous manner....

  • Hotel Receptionist

    4 weeks ago


    Pittsburgh, Pennsylvania, United States Comfort Inn Full time

    Key Responsibilities:Guest Check-in/Check-out: Ensure seamless guest arrivals and departures, handling room assignments, key distribution, and payment processing.Reservation Management: Effectively manage online and phone reservations, verifying guest information and accommodating special requests.Customer Service: Provide exceptional service, addressing...


  • Pittsburgh, United States The Marcus Corporation Full time

    The Kimpton Hotel Monaco Pittsburgh has an exciting opportunity to join the team as Front Desk Supervisor! *This will be a 3-4 month commitment*What You'll Do Lead all aspects of all Front Office operations by setting and maintaining a high level of guest service. Provide timely and courteous service to all guests, encouraging them to return again to...


  • Pittsburgh, Pennsylvania, United States Days Inn Pittsburgh Full time

    Financial Operations SpecialistAt Days Inn Pittsburgh, we are seeking a skilled Financial Operations Specialist to join our team. As a Night Auditor, you will be responsible for verifying, auditing, and reconciling all financial records, including room charges, cash drawer activity, credit card transactions, and final bill preparation.Key...


  • Pittsburgh, Pennsylvania, United States Cambria Hotel Pittsburgh Downtown Full time

    About UsCambria Hotel Pittsburgh Downtown is a company that values its employees and is committed to creating exceptional guest experiences. We offer a supportive and collaborative work environment that encourages growth and fosters success.Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk...


  • Pittsburgh, United States Blue Sky Hospitality Solutions Full time

    Join Our Team as a Front Desk Agent at Wyndham Garden Pittsburgh Airport! Are you a friendly, team-oriented individual who loves making people feel welcome? At Wyndham Garden Pittsburgh Airport, we're looking for a dedicated Front Desk Agent to be the first point of contact for our valued guests. In this role, you'll be responsible for providing exceptional...

  • Front Desk Agent

    6 months ago


    Pittsburgh, United States Accor Full time

    Company Description Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting. Drawing from Pittsburgh’s rich history, fl.2 showcases a wide selection of local beers,...


  • Pittsburgh, Pennsylvania, United States Days Inn Pittsburgh Full time

    Job Title: Housekeeping ProfessionalAt Days Inn Pittsburgh, we're seeking a highly motivated and organized individual to join our housekeeping team as a Housekeeping Professional. As a key member of our team, you will be responsible for providing exceptional service to our guests by ensuring their rooms are clean and well-maintained.Responsibilities: Clean...