Hotel Receptionist

3 weeks ago

Pittsburgh, Pennsylvania, United States Comfort Inn Full time

Key Responsibilities:

  • Guest Check-in/Check-out: Ensure seamless guest arrivals and departures, handling room assignments, key distribution, and payment processing.
  • Reservation Management: Effectively manage online and phone reservations, verifying guest information and accommodating special requests.
  • Customer Service: Provide exceptional service, addressing guest inquiries, resolving issues, and promoting hotel amenities.
  • Communication: Liaise with housekeeping, concierge, and other departments to ensure guest needs are met.
  • Upselling: Identify opportunities to enhance the guest experience, recommending additional services and amenities.

About Comfort Inn: As a leading hotel chain, we prioritize guest satisfaction and strive to deliver exceptional experiences. As a Front Desk Agent, you will be the face of our brand, ensuring every guest feels welcome and valued.

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