Hotel Operations Manager

1 week ago


Pittsburgh, Pennsylvania, United States Comfort Inn Full time

Are you a motivated leader with a passion for delivering exceptional customer experiences? We're seeking a Front Desk Manager to join our team at Comfort Inn. As a key member of our front office team, you'll be responsible for overseeing the reception area, supervising front desk staff, and ensuring that our guests receive the highest level of service.

Key Responsibilities:
  • Lead by example and set the tone for excellent customer service
  • Anticipate and respond to guest requests in a timely and professional manner
  • Develop and implement strategies to improve front desk operations and enhance the overall guest experience
  • Collaborate with the General Manager to achieve business objectives and drive revenue growth
  • Provide coaching and training to front desk staff to ensure they have the skills and knowledge needed to succeed
Requirements:
  • High School Diploma required; advanced degree in hospitality or a related field preferred
  • 2+ years of experience in a front desk management or supervisory role
  • Excellent leadership, communication, and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing circumstances
  • Proficient in Microsoft Office Suite and other relevant software applications


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