Temporary Front Desk Supervisor
3 weeks ago
The Kimpton Hotel Monaco Pittsburgh has an exciting opportunity to join the team as Front Desk Supervisor
*This will be a 3-4 month commitment*
What You'll Do
Lead all aspects of all Front Office operations by setting and maintaining a high level of guest service. Provide timely and courteous service to all guests, encouraging them to return again to generate repeat business. Assist guests upon check-in and provide great service throughout their stay. Ensure all functions are carried out to maintain an environment of collaboration.
Some of your responsibilities include:
- Meet with staff to get any pertinent information at the start of shift and review the Front Desk logbook.
- Review all arrivals and departures noting any special requests, challenges, and to ensure that billing is accurate, assess whether any guest relocation will be necessary.
- Make sure all shifts are covered as scheduled, cover as necessary.
- Follow established key control policy, credit policies, and be knowledgeable of all fire and emergency procedures.
- Ensure the completion of the desk agents' AM/PM checklist.
- Handle guest situations as they arise in a calm and professional manner.
- Be an expert in all employee duties to ensure you are "leading by example" in all that you do.
- Maintain professional contact via telephone with all other hotel departments.
- Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc.
- Maintain cleanliness, organization of back office, front desk, and front desk closet, as well as inventory of office supplies.
- Counsel and coach employees when necessary, using accurate documentation and techniques.
- Ensure all employees complete their duties before departing, that they are posted at their stations on time.
- Accountable for training and daily monitoring of all service levels, as well as making sure all team members are following grooming and uniform standards.
- Accountable for meeting or coming in under payroll and expense budgets.
- 2 years of related experience in hospitality or similar industry.
- High School Diploma is preferred.
- Flexible schedule, able to work evenings, weekends, and holidays when needed.
Be Yourself. Lead Yourself. Make it Count.
We are People Pleasing People.
Marcus Hotels & Resorts is an Equal Opportunity Employer.
#KMPH
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