Temporary Front Desk Supervisor
4 weeks ago
The Kimpton Hotel Monaco Pittsburgh has an exciting opportunity to join the team as Front Desk Supervisor
*This will be a 3-4 month commitment*
What You'll Do
Lead all aspects of all Front Office operations by setting and maintaining a high level of guest service. Provide timely and courteous service to all guests, encouraging them to return again to generate repeat business. Assist guests upon check-in and provide great service throughout their stay. Ensure all functions are carried out to maintain an environment of collaboration.
Some of your responsibilities include:
- Meet with staff to get any pertinent information at the start of shift and review the Front Desk logbook.
- Review all arrivals and departures noting any special requests, challenges, and to ensure that billing is accurate, assess whether any guest relocation will be necessary.
- Make sure all shifts are covered as scheduled, cover as necessary.
- Follow established key control policy, credit policies, and be knowledgeable of all fire and emergency procedures.
- Ensure the completion of the desk agents' AM/PM checklist.
- Handle guest situations as they arise in a calm and professional manner.
- Be an expert in all employee duties to ensure you are "leading by example" in all that you do.
- Maintain professional contact via telephone with all other hotel departments.
- Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc.
- Maintain cleanliness, organization of back office, front desk, and front desk closet, as well as inventory of office supplies.
- Counsel and coach employees when necessary, using accurate documentation and techniques.
- Ensure all employees complete their duties before departing, that they are posted at their stations on time.
- Accountable for training and daily monitoring of all service levels, as well as making sure all team members are following grooming and uniform standards.
- Accountable for meeting or coming in under payroll and expense budgets.
- 2 years of related experience in hospitality or similar industry.
- High School Diploma is preferred.
- Flexible schedule, able to work evenings, weekends, and holidays when needed.
Be Yourself. Lead Yourself. Make it Count.
We are People Pleasing People.
Marcus Hotels & Resorts is an Equal Opportunity Employer.
#KMPH
-
Front Desk Supervisor
4 weeks ago
Pittsburgh, Pennsylvania, United States Shaner Hotel Group Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Shaner Hotel Group. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesManage front desk operations,...
-
Front Desk Supervisor
1 month ago
Pittsburgh, Pennsylvania, United States Shaner Hotel Group Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Shaner Hotel Group. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesSupervise and coordinate front desk...
-
Front Desk Supervisor
3 weeks ago
Pittsburgh, Pennsylvania, United States Shaner Hotel Group Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Shaner Hotel Group. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of customer satisfaction.Key...
-
Front Desk Supervisor
3 weeks ago
Pittsburgh, Pennsylvania, United States Concord Hospitality Full timeRole Summary:As a Front Desk Supervisor at Concord Hospitality, you will be responsible for providing exceptional customer service to our guests. This includes checking guests in and out efficiently, handling guest mail and messages, and developing a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.Key...
-
Front Desk Supervisor
3 days ago
Pittsburgh, United States MSCCN Full timeSupervise front desk operations including desk agents, PBX operators and bellpersons. Respond to guest requests including problem resolution. Check guests in and out of the hotel and provide customer service. Cash handling.
-
Pittsburgh, Pennsylvania, United States Sage Hospitality Group Full timeJob OverviewAs a Front Desk Supervisor at The Joinery Hotel, you will be responsible for supervising the front office staff to ensure an efficient operation that provides excellent results for our customers. You will respond to arriving, departing, and in-house guests in a professional and courteous manner, providing accurate and timely information and...
-
Front Office Supervisor
3 weeks ago
Pittsburgh, Pennsylvania, United States Omni Hotels Full timeJob Title: Front Office SupervisorJob Summary: We are seeking a highly skilled and experienced Front Office Supervisor to join our team at the Omni William Penn Hotel. As a Front Office Supervisor, you will be responsible for leading our guest services division, including the front office, valet team, door and bellpeople, and concierge.Responsibilities:Lead...
-
Front Desk Representative
1 month ago
Pittsburgh, Pennsylvania, United States AccorHotel Full timeJob Title: Front Desk AgentYou are the first point of contact for our guests, setting the tone for their entire stay. As a Front Desk Agent, you will be responsible for ensuring a warm and welcoming experience for all our visitors.Key Responsibilities:Welcoming guests and checking them in/out efficiently and accuratelyManaging guest room assignments and...
-
Front Desk Representative
4 weeks ago
Pittsburgh, Pennsylvania, United States Accor Full timeJob SummaryWe are seeking a skilled Front Desk Agent to join our team at Fairmont Pittsburgh. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, managing guest registrations, and ensuring a smooth and efficient check-in and check-out process.Key...
-
Front Desk Guest Manager
6 months ago
Pittsburgh, United States Wyndham Pittsburgh University Center Full timeDescriptionWe are hiring a Front Desk or Guest Care ManagerWe are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our...
-
Front Desk Representative
4 weeks ago
Pittsburgh, Pennsylvania, United States Concord Hospitality Full timeFront Desk Agent Job DescriptionWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Concord Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a positive experience for all visitors.Key Responsibilities: Assist...
-
Front Desk Agent
4 weeks ago
Pittsburgh, Pennsylvania, United States Concord Hospitality Full timeFront Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Concord Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience. Your role will involve assisting guests with their queries, resolving...
-
Front Desk Agent
1 month ago
Pittsburgh, United States AccorHotel Full timeYou are the beginning of an exceptional guest experience. As a Front Desk Agent you will make our guests feel welcome and reflect the exceptional experience to come when they arrive. Your personalized interactions care in guest room selection and knowledge of the hotel will ensure our guests have a lasting memory of their visit.What You Will Be Doing: Greet...
-
Front Desk Agent
4 weeks ago
Pittsburgh, United States AccorHotel Full timeYou are the beginning of an exceptional guest experience. As a Front Desk Agent you will make our guests feel welcome and reflect the exceptional experience to come when they arrive. Your personalized interactions care in guest room selection and knowledge of the hotel will ensure our guests have a lasting memory of their visit.What You Will Be Doing: Greet...
-
Front Desk Representative
4 weeks ago
Pittsburgh, Pennsylvania, United States Hampton Inn & Suites Pittsburgh Full timeJob SummaryAs a Front Desk Agent at Hampton Inn & Suites Pittsburgh, you will be responsible for providing exceptional guest service, registering guests, and handling various front desk duties. This role requires a positive and upbeat personality, excellent communication skills, and the ability to work in a fast-paced environment.ResponsibilitiesGuest...
-
Front Desk Representative
1 month ago
Pittsburgh, Pennsylvania, United States Dave & Buster's Restaurant Full timeFront Desk/Host PositionAt Dave & Buster's Restaurant, we're seeking a skilled Front Desk/Host to create a warm and inviting atmosphere for our guests. As a key member of our team, you'll be responsible for ensuring a positive and memorable experience for all who visit us.Key Responsibilities:Provide exceptional customer service and ensure a welcoming...
-
Front Office Supervisor
2 months ago
Pittsburgh, United States Omni Hotels Full timeLocation: William Penn Hotel History defines elegance in this classic, downtown Pittsburgh hotel. Since opening the doors in 1916, the Omni William Penn Hotel has played a starring role in the city of Pittsburgh, hosting movie stars, politicians, heads of state, and leaders of business and industry. A recent multi-million dollar renovation has only enhanced...
-
Front Desk Associate
1 month ago
Pittsburgh, Pennsylvania, United States DelMonte Hotel Group Full timeFront Desk Clerk Job DescriptionWe are seeking a highly motivated and organized Front Desk Clerk to join our team at DelMonte Hotel Group. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.Key Responsibilities:Guest Service: Greet and register guests,...
-
Front Desk Associate
3 weeks ago
Pittsburgh, Pennsylvania, United States DelMonte Hotel Group Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Front Desk Clerk to join our team at DelMonte Hotel Group. As a Front Desk Clerk, you will be responsible for providing exceptional guest service and ensuring a smooth and enjoyable stay for our guests.Key ResponsibilitiesGreet and Register Guests: Welcome guests, register them, and assign...
-
Front Desk Representative
4 weeks ago
Pittsburgh, Pennsylvania, United States Peachtree Hospitality Management Full timeJob Title: Front Desk RepresentativeWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Peachtree Hospitality Management. As a Front Desk Representative, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience from check-in to check-out.Key...