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Payment Service Center Representative

2 months ago

Spokane, United States Washington Trust Bank Full time

Description This position is responsible for effective operational service in performing one or more of the following functions within the Payment Service Center: ACH, Wire Security and/or Wire Transfers. ACH Processing responsibilities include balancing and maintenance, account analysis product set up and maintenance. Wire Security is responsible for wire access setup for internal and external customers and maintaining proper documentation for working the with wire platform. Wire Transfer responsibilities include processing of all incoming and outgoing wires. Working with internal and external customers through multiple channels to complete wire requests. Job duties are to be performed with moderate supervision and require attention to detail with a high degree of accuracy. Ability to prioritize tasks using good judgement and decision making in a team environment where tasks and assignments change to meet deadlines. Schedule: Monday thru Friday, Dayshift hours. Regular, reliable attendance required. Location: 176 S Post Street, Spokane, WA 99201, not a remote eligible role. We are looking for the following: Successful work experience requiring a high level of accuracy and attention to detail in a deadline-oriented environment. PC proficiency with Microsoft Office Suite and other software systems or related applications. Effective verbal communication skills to resolve questions tactfully and to meet customer service expectations. Ability to prioritize tasks in changing environment. Ability to read PC screens, operate keyboards efficiently entering words or numbers for brief to extended periods of time. Pay Range: Payment Servicing Rep I/II: $16.28 - $24.26 Payment Servicing Rep III: $17.56 - $26.37 Payment Servicing Rep IV: $20.81 - $31.21 The compensation range represents the low and high end of the base compensation range for this position located in Spokane, Washington. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. What Our Culture Can Offer You: Our benefit philosophy is to provide you with a comprehensive package to secure your overall wellness and help you become and remain a fulfilled and productive employee. Our benefits include Health, Financial, Retirement and Work/Life Benefits. We are proud to share an overview of our benefits HERE as part of your total compensation. Washington Trust Bank celebrates diversity in the workplace and actively recruits talent to help reflect the unique communities where we live and work. We are proud to be an equal opportunity employer and prohibit discrimination or harassment based on race, religion, sex, gender identity, sexual orientation, national origin, age, pregnancy, disability, genetic information and any other protected characteristics outlined by state, federal and local laws. We believe strength comes from the diverse backgrounds and experiences of our team, and we are dedicated to fostering a supportive and inclusive work environment. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Equal Opportunity Emplo