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Customer Support Representative

2 months ago

Spokane, United States SURFACE EXPERTS, INC. Full time
Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Free food & snacks
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development


Surface Experts is a growing franchise system based in Spokane, WA. We currently have 70+ franchises around the country and are supporting them from our main headquarters office in the historic Steam Plant building in downtown Spokane. Our growing team of customer service representatives work together in our Support Center, to support our franchisees nationwide. We are working every day to build a great culture of supporting one another and helping our franchise owners succeed.

In this role, you would be answering phones, emails, and Teams messages from our franchisees and their customers, creating work orders, and helping to schedule them. This can be a fast-paced environment, while also staying low stress because our team is working together to stay consistent and support each other.

Role and Responsibilities:

Answering inbound calls, emails, and Teams messages from customers and franchise owners

Scheduling jobs for technicians

Assisting franchise owners with administrative tasks

Using online software to manage details

Working closely with the Support Center Team

Answering questions from customers about repairs

Supporting salespeople in the field nationwide

Taking part in regular meetings and trainings

Required Qualifications:

High School Diploma, or GED equivalent

Experience working in a fast-paced environment

Call Center Experience is a plus

Benefits include:

Full time - 40 hours

Variety of shifts offered, between 6:00 am and 5:00 pm

No nights or weekends

Paid holidays, sick leave, and vacation days

Health Reimbursement Account with monthly company contributions

Monthly performance-based bonuses, in addition to base pay

Paid training, as well as continued training

Paid lunch breaks

Advancement opportunities & internal growth

Welcoming, open-minded, and low stress office environment

Consistent customers that are happy with our services and book with us often

Helping small business owners (our franchisees) - not just a huge corporate company

We are looking for a detail-oriented person who enjoys working with a team and has a heart to serve others. If you feel like you would be a good fit, please check us out on our website - www.SurfaceExperts.com and apply, or apply on here

OUR CORE VALUES

SERVE OTHERS

o Put relationships first

o No jerks

o Integrity

o Be humble
BE A PROBLEM SOLVER

o Be curious

o Seek to understand the cause of the problem

o Work smart

o Constantly improve
TRUST THE PROCESS

o Be organized

o Be teachable

o Prioritizes business needs

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Ability to communicate orally. Hearing and vision within normal ranges with or without an assisted hearing device.

No heavy lifting is expected, though occasional exertion of up to 25 lbs. of force may be required.

The position is full-time in-person/on-site.

The job is primarily performed indoors in a traditional office setting. Extended periods of sitting and extensive work at a computer and phone are normal.

Surface Experts is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, citizenship, sex (including gender identity, gender expression and pregnancy), sexual orientation, age, national origin, military or veteran status, political preference, marital status, mental or physical disability including medical condition), genetic information or other status protected by law. If you require an accommodation in order to apply to this position, please contact your local recruiting representative at careers@surfaceexperts.com

Compensation: $19.00 per hour

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.