Customer Service Rep/Scheduler

6 days ago


Charlottesville, United States Sentara Full time

City/State

Charlottesville, VA

Overview

Work Shift

First (Days) (United States of America) Sentara is hiring a Customer Service Representative for the Clinical Access Centralized Scheduling Department.

Minimum Requirements:

*High School Diploma or equivalent

*Two years of Customer Service experience. Experience with medical insurance in a hospital or physician's office setting preferred

*High Volume call center experience preferred

*Epic EMR experience preferred

*Data entry skills

*Must be available for a 10/21/24 start date

Required to Travel to the following locations for ONSITE Orientation the first 8-9 weeks. After successful completion of orientation, this opportunity will be REMOTE.

  • Sentara Greene Family Medicine - 140 Stoneridge Dr S, Suite 100 Ruckersville, VA
  • Sentara Forest Lakes Family Medicine - 3263 Proffit Rd, Suite 101, Charlottesville, VA
  • Sentara PJP5 - 590 Peter Jefferson Pkwy, Charlottesville, VA

This is a full-time day shift position Mon-Fri between the hours of 8:00am-5:30pm.

After 8-9 weeks, this position will transition to Remote work. Sentara will provide the equipment. High-speed internet is required.

Responsibilities:

Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or to address and perform patient scheduling and referral work.

Provide quality service and customer satisfaction through effective communication and education.

Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries.

Schedules a high volume of procedures for patients in a computerized scheduling system.

Accountable for accurately and completely obtaining required information in the scheduling process, ensuring the correct patient and procedure requested, has been scheduled.

Responsible for order entry process, communications, guest relations, medical record maintenance/analysis, and various clerical duties within scope of role.

Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve

Keywords: Indeed, Talroo-Allied Health, Monster, LinkedIn, scheduler, scheduling, referral, appointment, medical receptionist, healthcare administrative, call center, CSR, customer service representative, insurance verification, claim

Job Summary

related to Plan prescription benefits, eligibility or claim payment issues. Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or to address and perform patient scheduling and referral work. Provide quality service and customer satisfaction through effective communication and education.

Pre-employment screening required.

Qualifications:

HS - High School Grad or Equivalent (Required) Customer Service, Data Entry

Skills

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.


In support of our mission "to improve health every day," this is a tobacco-free environment.



  • Charlottesville, Virginia, United States Sentara Healthcare Full time

    Job SummarySentara Healthcare is seeking a highly skilled Customer Service Representative/Scheduler to join our team. As a key member of our Clinical Access Centralized Scheduling Department, you will be responsible for handling incoming calls, addressing eligibility, claim, and payment issues, and performing patient scheduling and referral...


  • Charlottesville, United States Sentara Full time

    City/State Harrisonburg, VA Overview Work Shift First (Days) (United States of America) Sentara is hiring a Customer Service Representative for the Clinical Access Centralized Scheduling Department. Minimum Requirements: *High School Diploma or equivalent *Two years of Customer Service experience. Experience with medical insurance in a hospital or...


  • Charlottesville, United States Reid Super Save Market Part time $15

    Cashier Job DescriptionWe are looking for an efficient, courteous cashier who possesses excellent customer service skills. The cashier will scan the customer’s selections, ensure that prices and quantities are accurate, accept payments, issue receipts, answer inquiries, and provide helpful information to the customer's products, promotions, or item...


  • Charlottesville, United States Domino's Pizza LLC Full time

    Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! You will be responsible for taking orders, making pizzas, and giving the customer the best ex Customer Service, Service, Tow, Restaurant, Retail, Customer


  • Charlottesville, Virginia, United States Sentara Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our Clinical Access Centralized Scheduling Department at Sentara. As a key member of our team, you will be responsible for handling incoming calls and providing exceptional customer service to patients and healthcare providers.Key ResponsibilitiesHandle incoming calls to...


  • Charlottesville, Virginia, United States Trophy Club Consulting Full time

    Job DescriptionWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Support Specialist at Trophy Club Consulting.This is a part-time opportunity for someone looking to earn extra income or supplement their existing schedule.As a Customer Support Specialist, you will be responsible for providing exceptional customer...


  • Charlottesville, Virginia, United States Medix Full time

    **Job Overview:**Medix is seeking a skilled Customer Service Representative to join our team in Charlottesville, VA. As a key member of our healthcare organization, you will be responsible for providing exceptional patient care and support.**Key Responsibilities:**Independently take calls, schedule and register patients in a timely and efficient...


  • Charlottesville, United States Wegmans Food Markets Full time

    Responsibilities In this area, you’ll be on the front line of ensuring customer satisfaction by striving to answer questions, solve problems and assist in a variety of ways Engage customers in friendly conversation while making eye contact and smiling Proactively offer additional assistance or services and thank the customer for shopping at...


  • Charlottesville, United States Work With Your Handz Full time

    Job DescriptionJob DescriptionBe the Heart of Our Team: CSR Needed for Exceptional Customer CareAre you the EXCEPTIONAL CSR we're searching for? Can you captivate our customers with your EMPATHETIC listening skills and effortlessly schedule service appointments?As a key player in our locally owned empire, you'll be stepping into a world of SUCCESS,...


  • Charlottesville, United States Work With Your Handz Full time

    Job DescriptionJob DescriptionBe the Heart of Our Team: CSR Needed for Exceptional Customer CareAre you the EXCEPTIONAL CSR we're searching for? Can you captivate our customers with your EMPATHETIC listening skills and effortlessly schedule service appointments?As a key player in our locally owned empire, you'll be stepping into a world of SUCCESS,...


  • Charlottesville, United States Work With Your Handz Full time

    Job DescriptionJob DescriptionBe the Heart of Our Team: CSR Needed for Exceptional Customer CareAre you the EXCEPTIONAL CSR we're searching for? Can you captivate our customers with your EMPATHETIC listening skills and effortlessly schedule service appointments?As a key player in our locally owned empire, you'll be stepping into a world of SUCCESS,...


  • Charlottesville, United States Thomas Jefferson Foundation Full time

    Customer Service Representatives (Temporary) Monticello is seeking dedicated representatives to work in our office located in Ivy (about 20 minutes west of Charlottesville, VA). They will be welcomed to a friendly small-knit team and directly contribute to the rapid growth of the retail arm of our historic mission. We will look to the Customer Service...


  • Charlottesville, Virginia, United States Atlantic Coast Athletic Clubs Full time

    Job Summary: We are seeking a part-time Member Services Team Member to join our team at Atlantic Coast Athletic Clubs. As a Member Services Team Member, you will be responsible for providing exceptional customer service to our members and guests.Key Responsibilities:Provide excellent customer service to members and guests, responding to their inquiries and...


  • Charlottesville, United States Sentara Full time

    City/State: Charlottesville, VA Overview: Sentara Martha Jefferson Hospital Free Standing Emergency Department, located in Charlottesville, VA, is hiring a Patient Access Representative - Part Time rotating schedule. As a Patient Access Rep with Sentara, you will work in the Emergency Department, Patient Registration, or a doctor's office. This position's...

  • Scheduling Coordinator

    3 months ago


    Charlottesville, United States Commonwealth of Virginia Full time

    Under the direction of the supervisor, supports the functions of the Scheduling Office by coordinating the daily OR schedule for Perioperative Services. Audits case request orders and scheduled cases for accuracy and completeness, including, but not limited to: Finalizes the OR schedules for each given day, by the deadline set for each location (9:00 a.m....


  • Charlottesville, Virginia, United States Torchy's Tacos Full time

    Job SummaryTorchy's Tacos is seeking a highly motivated and customer-focused individual to join our team as a Front of House Team Member. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Key ResponsibilitiesProvide outstanding customer service and ensure a...


  • Charlottesville, Virginia, United States MALLOY FORD CHARLOTTESVILLE Full time

    Position: Cashier/Receptionist at Malloy Ford CharlottesvilleThe Cashier/Receptionist role at Malloy Ford Charlottesville is essential in providing a friendly and professional first impression to customers, ensuring an inviting environment for all visitors.Company Overview: Malloy Ford Charlottesville is a well-established entity in the automotive sector,...


  • Charlottesville, United States Raising Cane's Chicken Fingers Full time

    **Customer Service Associate** Charlottesville, Virginia **BENEFITS** **Voluntary** * Dental * Vision * Supplemental Life Insurance * Pet Insurance * 401(k) With Employer Match (age 21 & older) * Crewmember Assistance Program * Discounted Online Education Opportunities * Free Resources For Furthering Your Education **full-time** * Medical & Pharmacy *...


  • Charlottesville, Virginia, United States Commonwealth of Virginia Full time

    Position Overview:As a vital member of the Scheduling Office, the Surgery Scheduler plays a crucial role in managing the daily operating room schedule and associated documentation efficiently and accurately.Key Responsibilities:1. Procedure Scheduling: - Identify and confirm orders in the system, ensuring procedures are scheduled accurately in Epic systems...

  • Customer Service

    3 months ago


    Charlottesville, United States Correct Craft Full time

    **Customer Service** * 728 W Patton St, Monticello, AR 71655, USA * Full-time **Company Description** SeaArk Boats has been in business since 1992 and joined the Correct Craft team in early 2016. Our team is comprised of over 150 men and women who know the importance of a well-built product working together to create boats that will last a lifetime and...