Customer Service Representative

2 weeks ago

Charlottesville, United States Work With Your Handz Full time
Job DescriptionJob Description

Be the Heart of Our Team: CSR Needed for Exceptional Customer Care


Are you the EXCEPTIONAL CSR we're searching for? Can you captivate our customers with your EMPATHETIC listening skills and effortlessly schedule service appointments?

As a key player in our locally owned empire, you'll be stepping into a world of SUCCESS, where our outstanding reputation is the result of a century-long commitment to excellence
 

Dive into a transformative work experience with our century-old, locally-owned business, celebrated for its unparalleled reputation. Each new day and every action challenges us with an opportunity to live up to our legacy. We are looking for employees who take pride in their work and want to work with a winning team
 

What can we do for you?

  • Compensation: $17-20 per hour depending on experience.
  • 100% covered healthcare for employees.
  • 401k with a company match up to 6%.
  • Paid holidays and time off.
  • Long-term disability coverage.
  • Birthday off with pay.
  • Growth opportunities within the organization.
  • Training reimbursement.
  • Join a company with a consistent track record.
  • Enjoy a workplace built around our valued team members.
  • Explore opportunities for advancement within the company.
  • Experience a leadership approach centered on enjoyment.

Responsibilities of the Customer Service Representative:

  • Listen to customer needs and schedule service appointments.
  • Place outbound calls to schedule appointments and meet daily call needs.
  • Convert incoming calls to booked service appointments, prioritizing customer satisfaction.
  • Conduct outbound calls for quality control and follow-ups on inquiries.
  • Adhere to the company's plan for prompt and favorable resolution of customer complaints.
  • Deliver call scripts authentically, emphasizing transparency, compelling content, and a personable approach.
  • Answer multiple phone lines and perform other assigned clerical duties.
  • Maintain and update the customer database with accurate information.
  • Communicate effectively with dispatch and management.

Requirements for the Customer Service Representative:

  • 2+ years of customer service experience, with a preference for a home services background.
  • Phone sales experience is required.
  • Knowledge of plumbing, HVAC, or electrical service work is a plus.
  • Proficient computer skills, strong typist, and familiarity with phone systems.
  • Ability to demonstrate empathy and strong interpersonal skills.
  • Reliability, drive, attention to detail, and collaboration within a team.
  • Excellent verbal and written communication skills for effective problem resolution.
  • Capability to handle challenging situations with ease and empathy.
  • Strong multitasking abilities.


This isn't just a job; it's a chance to be part of something LEGENDARY We offer a legendary work environment and excellent benefits. Let your work ethic, performance, and customer service be your legacy. Your role is pivotal in maintaining our legacy of exceptional service, and we want YOU to be the driving force behind it Join Us.

All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal-opportunity employer. A pre-employment background check is required to be considered for this position.

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