Guest Services Intern, Front Desk Specialist

3 months ago

Flint, United States Holidayinnclub Full time

** Guest Services Intern, Front Desk Specialist - RISE Program**

**Job Category****:** Resort Operations **Requisition Number****:** GUEST03359 Showing 1 location **Job Details**

**Description**

To prepare and develop tomorrows leaders, the Resort Industry Student Experience (RISE) internship program provides the structure and resources to harness, teach, and grow talented students into successful career professionals through an immersive, holistic, and dynamic learning experience in the hospitality industry.

All internships will consist of hands on work, observations, special projects, leadership development, training, feedback and evaluations. Students will have the opportunity to form connections with both their peers and industry leaders who are in roles in both their own department and others.

Internships are approximately three to six months long. At the completion of the internship there may be the opportunity for seasonal, full- or part-time employment, however placement is not guaranteed.

As a Guest Services Intern within the R.I.S.E. Program, you will provide services in various areas within the Guest Services department: Front Desk, Resort Services and PBX/Call Center. In each area, this individual must commit to providing exceptional guest experience as the subject matter expert, seeking out opportunities to exceed owners and guest expectations. The Guest Services representative must ensure a great first/last impression while coordinating, partnering and supporting various departments during the guest stay that provide an experience with a sense of fun and family.

**ESSENTIAL DUTIES AND TASKS**

* Facilitates the overall experience from check-in through check-out; handling tasks such as but not limited to: inventory management, folio, collection of payments, issuing villa keys, collecting personal guests information while ensuring safety and security.

* Initiating actions for all guests inquires (phone, email, survey, face to face interactions) or identify next steps through empowered decisions that maintain or exceed owners and guests expectations; getting the owner or guest(s) closer to a solution.

* Provide follow up calls/interactions with owners and guests confirming satisfaction with services provided while identifying opportunities to exceed expectations.

* Accurately collecting and reporting/data entry of all guests experiences through various software platforms used daily and as needed by various department leaders and executives.

**EDUCATION and/or EXPERIENCE**

* Student pursuing a degree in Sports and Recreation Management, Communications, Business, Event Management, Hospitality Management or other relevant area of study

* Experience working in hospitality, food & beverage, hotel operations or related area is a plus

* Strong organizational skills

* Ability to do research, gather content and organize information

* Proficiency in prioritizing and organizing assignments

* Ability to meet deadlines and work with internal team members while maintaining a self-directed approach to ongoing projects

* Excellent verbal and written communication skills

* Strong interpersonal skills, work ethic, and professional demeanor

* Demonstrated commitment to customer service

* Able to demonstrate flexibility and adaptability in the workplace

* Ability to collaborate with a diverse population

* Able to demonstrate a positive attitude

* Effectively communicate in English bilingual is a plus

**QUALIFICATIONS**

* Enrolled in college/university courses or has graduated within the last six months

* Preferred GPA of 3.0 or higher and be in current good standing with the college/university

* Must be able to secure housing in the location of the internship for the duration of the internship. Some but not all resorts, will be able to provide housing options.

* Must be able to pass a background check.

* Must be able to complete entire program without interruptions

**International Students**

To be eligible, you must be currently enrolled in a college/university in the United States and possess unrestricted US work authorization. Typically, this means international students must be studying on an F-1 or J-1 visa. Please contact your international student advisor if you have questions regarding your eligibility before you apply.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

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