![Holidayinnclub](https://media.trabajo.org/img/noimg.jpg)
Guest Services Intern, Front Desk Specialist
3 months ago
** Guest Services Intern, Front Desk Specialist - RISE Program**
**Job Category****:** Resort Operations **Requisition Number****:** GUEST03359 Showing 1 location **Job Details**
**Description**
To prepare and develop tomorrows leaders, the Resort Industry Student Experience (RISE) internship program provides the structure and resources to harness, teach, and grow talented students into successful career professionals through an immersive, holistic, and dynamic learning experience in the hospitality industry.
All internships will consist of hands on work, observations, special projects, leadership development, training, feedback and evaluations. Students will have the opportunity to form connections with both their peers and industry leaders who are in roles in both their own department and others.
Internships are approximately three to six months long. At the completion of the internship there may be the opportunity for seasonal, full- or part-time employment, however placement is not guaranteed.
As a Guest Services Intern within the R.I.S.E. Program, you will provide services in various areas within the Guest Services department: Front Desk, Resort Services and PBX/Call Center. In each area, this individual must commit to providing exceptional guest experience as the subject matter expert, seeking out opportunities to exceed owners and guest expectations. The Guest Services representative must ensure a great first/last impression while coordinating, partnering and supporting various departments during the guest stay that provide an experience with a sense of fun and family.
**ESSENTIAL DUTIES AND TASKS**
* Facilitates the overall experience from check-in through check-out; handling tasks such as but not limited to: inventory management, folio, collection of payments, issuing villa keys, collecting personal guests information while ensuring safety and security.
* Initiating actions for all guests inquires (phone, email, survey, face to face interactions) or identify next steps through empowered decisions that maintain or exceed owners and guests expectations; getting the owner or guest(s) closer to a solution.
* Provide follow up calls/interactions with owners and guests confirming satisfaction with services provided while identifying opportunities to exceed expectations.
* Accurately collecting and reporting/data entry of all guests experiences through various software platforms used daily and as needed by various department leaders and executives.
**EDUCATION and/or EXPERIENCE**
* Student pursuing a degree in Sports and Recreation Management, Communications, Business, Event Management, Hospitality Management or other relevant area of study
* Experience working in hospitality, food & beverage, hotel operations or related area is a plus
* Strong organizational skills
* Ability to do research, gather content and organize information
* Proficiency in prioritizing and organizing assignments
* Ability to meet deadlines and work with internal team members while maintaining a self-directed approach to ongoing projects
* Excellent verbal and written communication skills
* Strong interpersonal skills, work ethic, and professional demeanor
* Demonstrated commitment to customer service
* Able to demonstrate flexibility and adaptability in the workplace
* Ability to collaborate with a diverse population
* Able to demonstrate a positive attitude
* Effectively communicate in English bilingual is a plus
**QUALIFICATIONS**
* Enrolled in college/university courses or has graduated within the last six months
* Preferred GPA of 3.0 or higher and be in current good standing with the college/university
* Must be able to secure housing in the location of the internship for the duration of the internship. Some but not all resorts, will be able to provide housing options.
* Must be able to pass a background check.
* Must be able to complete entire program without interruptions
**International Students**
To be eligible, you must be currently enrolled in a college/university in the United States and possess unrestricted US work authorization. Typically, this means international students must be studying on an F-1 or J-1 visa. Please contact your international student advisor if you have questions regarding your eligibility before you apply.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
-
Front Desk Specialist
4 weeks ago
Flint, United States Holiday Inn Club Vacations Full timeJob DescriptionJob DescriptionThe Front Desk Specialist will serve as the front of the house liaison to facilitate an exceptional guest experience. This individual will serve as primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check out processes. Additionally, the Specialist will run, review...
-
Front Desk Supervisor
4 weeks ago
Flint, United States Holidayinnclub Full time** Front Desk Supervisor** **Job Category****:** Resort Operations **Requisition Number****:** FRONT006475 Showing 1 location **Job Details** **Description** The Front Desk Supervisor will assist in leading the team by creating a warm, inviting and memorable experience for our owners and guests. This individual will participate in the hiring, training,...
-
Front Desk Supervisor- Rooms Control
3 months ago
Flint, United States Holidayinnclub Full time** Front Desk Supervisor- Rooms Control** **Job Category****:** Resort Operations **Requisition Number****:** FRONT007065 Showing 1 location **Job Details** **Description** The Front Desk Supervisor - Rooms Control will be responsible for bringing the brand promise to life in guest-facing service departments. This role will work in partnership with Inventory...
-
Assistant Manager-Front Desk
3 months ago
Flint, United States Holidayinnclub Full time** Assistant Manager-Front Desk** **Job Category****:** Resort Operations **Requisition Number****:** ASSIS04509 Showing 1 location **Job Details** **Description** The Assistant Manager of Guest Services is responsible for bringing the brand promise to life in guest-facing service departments. This position serves as a guest advocate and key advisor to the...
-
Guest Service Agent
2 months ago
Flint, United States Crescent Services Full timeAt Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work...
-
Front Desk Agent
3 months ago
Flint, United States Courtyard Flint Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Guest Service Agent
2 months ago
Flint, United States Hilton Garden Inn Flint Downtown Full timeDescriptionAt Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!We understand what it takes to be a part of something great. We will encourage you to bring your true self...
-
Guest Service Agent
2 months ago
Flint, Michigan, United States Hilton Garden Inn Flint Downtown Full timeAt Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we doWe understand what it takes to be a part of something great. We will encourage you to bring your true self to work...
-
Medical Office Front Desk Receptionist
2 weeks ago
Flint, United States Chest and Sleep Medicine Consultants, PLC Full timeJob DescriptionJob DescriptionThe Medical Office Front Desk Receptionist is responsible for providing exceptional customer service to patients, visitors, and staff members. They are the first point of contact for individuals entering the office and play a crucial role in creating a positive and welcoming environment. The Receptionist is responsible for...
-
Service Desk Analyst
1 month ago
Flint, United States Insight Global Full timePosition: Service Desk Analyst Location: Flint, MI Duration: 6 month contract Required Skills & Experience * 4+ years of experience within IT Support in a service desk or help desk setting * 4+ years of experience with customer service working in a high call volume environment * A strong track record of high quality customer service, internal or external...
-
Service Desk Analyst
4 weeks ago
Flint, United States Insight Global Full timePosition: Service Desk Analyst Location: Flint, MI Duration: 6 month contract Required Skills & Experience * 4+ years of experience within IT Support in a service desk or help desk setting * 4+ years of experience with customer service working in a high call volume environment * A strong track record of high quality customer service, internal or external...
-
Guest Service Agent
2 months ago
Flint, United States Crescent Hotels & Resorts Full timeAt Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We und Guest Service, Agent, Guest, Service, Processing, Hotel, Retail
-
IT Help Desk Technician
4 weeks ago
Flint, United States UHY LLP, Certified Public Accountants Full timeA great UHY client is seeking a IT Help Desk Technician to join their team. The ideal candidate will have IT Help Desk Experience and Proficiency in Microsoft Office 365.The IT Help Desk Technician is a flexible position, with in office Mon-Fri and Remote Friday (opportunity to work ½ day Friday). This is a client direct hire position. IT Help Desk...
-
IT Help Desk Technician
1 month ago
Flint, United States UHY LLP, Certified Public Accountants Full timeA great UHY client is seeking a IT Help Desk Technician to join their team. The ideal candidate will have IT Help Desk Experience and Proficiency in Microsoft Office 365.The IT Help Desk Technician is a flexible position, with in office Mon-Fri and Remote Friday (opportunity to work ½ day Friday). This is a client direct hire position. IT Help Desk...
-
Day Guest Room Attendant
2 months ago
Flint, United States Crescent Services Full timeAt Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work...
-
Receptionist (Concierge)
2 months ago
Flint, United States Mission Point Healthcare Services Full timeJob DescriptionJob DescriptionMISSION POINT HEALTHCARE SERVICESDelivering Excellence. Every Life. Every Moment. Every Day.Are YOU an enthusiastic individual with a desire to work for a compassionate company in your community? Are you a warm and friendly person that cares for the people around them? Then the Receptionist role may be a great fit for you....
-
To Go Specialist
3 months ago
Flint, United States Olive Garden Full timeFor this position, pay will be variable by location - See additional job details and benefits below. Our Winning Family Starts With You! Check out these great benefits! Flexible schedules to help you balance other life commitments (school, childcare, family care, etc.) Free Employee Meal! (limited menu) Weekly pay Anniversary pay Paid Sick Leave...
-
Inventory Specialist
2 months ago
Flint, United States Plato's Closet Full timeJoin Our Team as an Inventory Specialist at Plato's Closet!Do you enjoy focusing on one task at a time, paying close attention to details, moving at a fast pace, working with clothing, and having autonomy in your position? If so, you could be a great fit for our Inventory Specialist position at Plato's Closet!At Plato's, we buy and sell teen and young adult...
-
Retail Service Specialist
1 month ago
Flint, United States O'Reilly Auto Parts Full timeO'Reilly Automotive - 2522 S Dort Hwy [Store Manager] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the areas of sales, customer service, store appearance and operations; Serve in a leadership role in...
-
Retail Specialist
3 months ago
Flint, United States Green Peak Innovations Full timeDescriptionPosition Description: Retail Specialists will act as ambassadors of the Skymint brand. The ideal budtender should be dependable, organized, motivated and passionate about their work. A caring, considerate and enthusiastic attitude for the industry is a must. Working knowledge of cannabis products as well as all current rules regulating retail and...