IT Help Desk Technician

2 months ago

Flint, United States UHY LLP, Certified Public Accountants Full time

A great UHY client is seeking a IT Help Desk Technician to join their team. The ideal candidate will have IT Help Desk Experience and Proficiency in Microsoft Office 365.


The IT Help Desk Technician is a flexible position, with in office Mon-Fri and Remote Friday (opportunity to work ½ day Friday). This is a client direct hire position.


IT Help Desk Technician Essential Duties & Responsibilities:

  • Analyze business issues and challenges to identify, evaluate, and recommend technology solutions to solve business problems and improve business decision-making with a focus on core systems, technology strategies, and standards.
  • Primary responsibility for managing systems and processes related to the delivery of end-user support.
  • Provide first tier troubleshooting for end-user technical support.
  • Escalate issues beyond technical expertise to appropriate support personnel. Manage support ticket life cycle, ensuring that issues are resolved in a timely manner.
  • Assist users, when requested, in the technical set up of meetings in Foundation conference rooms.
  • Maintain files, contracts, invoices, and other records.
  • Maintain calendar and arrange schedules.
  • Take notes or minutes at meetings.
  • Proofread materials.
  • Ensure follow-up for deadlines, timely reports, and other administrative details.
  • Work to solve administration problems and suggest changes in internal process and procedures as needed.
  • Track, review, and route invoices for approval and payment.
  • Address and resolve relevant inquiries and questions.
  • Manage lifecycle of equipment records.
  • Collaborate with vendors and resources to achieve project goals.
  • Maintain and update knowledgebase documentation to provide to staff, as well as contributing to the departmental depository of information.
  • Collaborate with other stakeholders and vendors to ensure successful implementation of technology solutions in accordance with business requirements.
  • Translate business requirements into appropriate technical specifications documenting functional specifications, conversions, interfaces, reports, forms, and workflows.


IT Help Desk Technician Qualifications:

  • A bachelor's degree is required, or an equivalent combination of education and experience in this position.
  • One to three years’ experience in an analyst role or IT environment.
  • Proficiency in Microsoft Office 365.
  • Effective analytical and organizational skills.
  • Strong written and verbal communication skills.
  • The capacity for independent judgment.
  • The ability to work effectively with people.
  • The position requires an on-site presence in the Flint office Monday through Thursday, with the option to work remotely on Friday. Employees may flex their hours earlier in the week to work a half day on Friday, and they also have an additional bank of remote-work days each year.

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UHY Advisors' Resource Solutions Group provides clients with accomplished professionals to support finance, accounting, internal audit and tax teams. Whether it is project work, loaned staff support or business process outsourcing–we are ready to meet your needs.

Our team has extensive experience with a wide range of clients from middle market, closely held organizations to large Fortune 500 companies. We focus on finance and accounting, internal audit, IT audit and tax. We offer direct, personal involvement from senior practitioners and strive to meet clients' needs rapidly.

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