Front Desk Agent

3 months ago

Flint, United States Courtyard Flint Full time

Compensation Type:
Hourly

Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

Courtyard Flint

5205 Gateway Centre Flint, MI 48507

Overview:

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications:
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

  • Front Desk Supervisor

    1 month ago

    Flint, United States Holidayinnclub Full time

    ** Front Desk Supervisor** **Job Category****:** Resort Operations **Requisition Number****:** FRONT006475 Showing 1 location **Job Details** **Description** The Front Desk Supervisor will assist in leading the team by creating a warm, inviting and memorable experience for our owners and guests. This individual will participate in the hiring, training,...

  • Front Desk Supervisor- Rooms Control

    3 months ago

    Flint, United States Holidayinnclub Full time

    ** Front Desk Supervisor- Rooms Control** **Job Category****:** Resort Operations **Requisition Number****:** FRONT007065 Showing 1 location **Job Details** **Description** The Front Desk Supervisor - Rooms Control will be responsible for bringing the brand promise to life in guest-facing service departments. This role will work in partnership with Inventory...

  • Assistant Manager-Front Desk

    3 months ago

    Flint, United States Holidayinnclub Full time

    ** Assistant Manager-Front Desk** **Job Category****:** Resort Operations **Requisition Number****:** ASSIS04509 Showing 1 location **Job Details** **Description** The Assistant Manager of Guest Services is responsible for bringing the brand promise to life in guest-facing service departments. This position serves as a guest advocate and key advisor to the...

  • Medical Office Front Desk Receptionist

    4 weeks ago

    Flint, United States Chest and Sleep Medicine Consultants, PLC Full time

    Job DescriptionJob DescriptionThe Medical Office Front Desk Receptionist is responsible for providing exceptional customer service to patients, visitors, and staff members. They are the first point of contact for individuals entering the office and play a crucial role in creating a positive and welcoming environment. The Receptionist is responsible for...

  • Assistant Front Office Manager

    1 week ago

    Flint, Michigan, United States Holidayinnclub Full time

    Position Title: Assistant Manager - Front DeskJob Category: Resort OperationsRole Overview:The Assistant Manager of Guest Services plays a pivotal role in embodying the brand's commitment to exceptional service within guest-facing departments. This position acts as a representative for guests and serves as a key consultant to the Guest Services Manager,...

  • Guest Service Agent

    2 months ago

    Flint, United States Hilton Garden Inn Flint Downtown Full time

    DescriptionAt Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!We understand what it takes to be a part of something great. We will encourage you to bring your true self...

  • Guest Services Supervisor

    4 days ago

    Flint, Michigan, United States Holidayinnclub Full time

    Position Title: Front Desk SupervisorJob Category: Resort OperationsRole Overview:The Front Desk Supervisor plays a crucial role in guiding the front desk team to deliver a welcoming and unforgettable experience for our guests and owners. This position involves participating in the recruitment, training, assessment, and oversight of all front desk personnel....

  • Guest Services Supervisor

    4 days ago

    Flint, Michigan, United States Holidayinnclub Full time

    Position Title: Front Desk SupervisorJob Category: Resort OperationsOverview:The Front Desk Supervisor plays a pivotal role in enhancing the guest experience by fostering a welcoming and memorable atmosphere for both owners and visitors. This individual will be instrumental in the recruitment, training, assessment, and oversight of all front desk personnel....

  • Guest Services Supervisor

    4 days ago

    Flint, Michigan, United States Holidayinnclub Full time

    Position Title: Front Desk SupervisorJob Category: Resort OperationsOverview:The Front Desk Supervisor plays a crucial role in guiding the team to deliver a welcoming and unforgettable experience for our guests and owners. This position involves participating in the recruitment, training, assessment, and oversight of all front desk personnel. Key...

  • Front Desk Administrator Flint

    3 months ago

    Flint, United States Dental Dreams Full time

    Job DescriptionJob DescriptionDental AdministratorDental Dreams LLC desires to hire dental professionals who are passionate about their role in providing healthcare to others. Dental Administrators are a very key and integral part to dental healthcare operations and success. If you are someone who values helping others, creating, and managing workflow for...

  • Sales Representative

    1 month ago

    Flint, United States The WRS Group - Symmetry Financial Full time

    Job DescriptionJob DescriptionWe are actively hiring highly motivated sales professionals and those looking to start their sales career. We are a financial services agency partnered with Symmetry Financial Group serving clients nationwide in the areas of mortgage protection life insurance, whole life, term life, accidental coverage, retirement planning...

  • Sales Representative

    4 weeks ago

    Flint, United States The WRS Group - Symmetry Financial Full time

    Job DescriptionJob DescriptionWe are actively hiring highly motivated sales professionals and those looking to start their sales career. We are a financial services agency partnered with Symmetry Financial Group serving clients nationwide in the areas of mortgage protection life insurance, whole life, term life, accidental coverage, retirement planning...

  • Sales Representative

    2 weeks ago

    Flint, United States The WRS Group - Symmetry Financial Full time

    Job DescriptionJob DescriptionWe are actively hiring highly motivated sales professionals and those looking to start their sales career. We are a financial services agency partnered with Symmetry Financial Group serving clients nationwide in the areas of mortgage protection life insurance, whole life, term life, accidental coverage, retirement planning...

  • Night Auditor

    2 weeks ago

    Flint, United States Residence Inn Flint Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Night Auditor

    3 months ago

    Flint, United States Residence Inn Flint Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Therapy Technician

    1 week ago

    Flint, United States Insight Full time

    Job Summary:Insight is seeking a caring and approachable Comprehensive Therapy Technician to work in conjunction with staff and physicians to support the delivery of patient care second to none! The Therapy Technician is clinical and patient therapy-centric, but will have some creative capacities that are added into this role. The position thrives in a...

  • Patient Care Coordinator

    3 weeks ago

    Flint, United States Ottobock Full time

    Summary StatementSince 1944, Wright & Filippis (W&F) has built a well-earned reputation as a leader in prosthetics, orthotics, and accessibility solutions. Over 76yrs strong, we are committed to improving the lives of our patients. In 2020, Wright & Filippis joined Ottobock Patient Care. Together, we help people maintain or regain their freedom of movement.....

  • Travel Echo Tech/Cardiac Sonographer

    1 month ago

    Flint, United States Aya healthcare Full time

    Job Description Aya Healthcare has an immediate opening for the following position: Echo Tech/Cardiac Sonographer in Evanston, IL.We ll work with you to build the healthcare career of your dreams. Whether you want a job close to home or across the country, we ve got you.Requirements:Required Certifications: BLSRequired Skills: Adult Acute Care, ER, Pediatric...

  • Patient Care Coordinator

    2 weeks ago

    Flint, United States Ottobock Full time

    Summary Statement Since 1944, Wright & Filippis (W&F) has built a well-earned reputation as a leader in prosthetics, orthotics, and accessibility solutions. Over 76yrs strong, we are committed to improving the lives of our patients. In 2020, Wright & Filippis joined Ottobock Patient Care. Together, we help people maintain or regain their freedom of...