Customer Service

1 month ago

Erie, United States Modern Industries Full time
Location
Corporate Headquarters Erie

Full-Time/Part-Time
Full-Time

Who We Are
Modern Industries is a diversified products and services multi-location corporation, engaged in manufacturing, product design/build, thermal processing, and lab testing for a world-wide customer base.

Description

Customer Service & Scheduling Representative Heat Treat Division

GENERAL: Responsible for customer service calls and contacts, scheduling, record retention and ERP support. Assist with expediting of jobs throughout the plant. On-site position. Shop floor.

MINIMUM QUALIFICATIONS (Knowledge, Skills, Abilities): Must have high school diploma or equivalent. Proficient with Microsoft products and overall computer savvy.

ESSENTIAL DUTIES:

Effectively communicate with customers about assigned activities, followed by internal communications, documentation, and follow-ups. (Professional verbal communication, along with concise effective email)

Review shipment documentation and invoice details for completeness and accuracy.

Scheduling of Heat Treat Orders.

Perform other duties as assigned.

Position Requirements

MINIMUM POSITION REQUIREMENTS (Knowledge, Skills, Abilities):
  • Willing to be trained in areas that need enhanced skills.
  • Strong Math skills
  • Proficient with current computer software, Microsoft products and email.
  • Effectively communicate through written and verbal means.
  • High School diploma,
  • Associate degree or higher preferred.
  • Need to work with a team to produce a positive outcome - team player.
  • Experience in Manufacturing, Inventory, and Shipping / Receiving preferred.
PREFERRED QUALIFICATIONS:
  • Technical education relating to communications and data entry and manipulation.
  • Must be able to maintain a very high level of accuracy at all times, despite interruptions.
  • Ability to prioritize and follow up accurately in a timely fashion.
  • Must be able to analyze and comprehend invoices and customer purchase orders.
  • Excellent time management skills.


Work Schedule
Full-Time Day Shift 7:00 AM-3:30 PM

Travel Requirements
none

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

About the Organization
As a family-owned, locally operated business since 1946, our employees are our most valuable asset.

We care about our employees so much that we make the MODERN PROMISE.
This means that we give our employees the best possible benefits such as health care and paid holidays. We also provide career growth opportunities so that our employees can thrive and achieve their personal goals. Our goal is to provide employees a safe and great place to work with other hardworking people.

This position is currently accepting applications.

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