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Sr. Microsoft Operations Specialist

2 months ago

Salt Lake City, United States SHI GmbH Full time

SHI Sr. Microsoft Operations Specialist - Salt Lake City, Utah

The Senior Microsoft Operations Specialist is responsible for ensuring customer satisfaction and supporting the SHI Sales teams. This position will report to the Manager – Microsoft Operations and keep them up to date on department activities. You will work alongside other Specialists to manage the MS-EMEA shared inbox, respond to queries, and complete daily tasks. The Senior Microsoft Operations Specialist will report to the Manager – Microsoft Operations and can be based in Milton Keynes, Barnsley U.K. offices, or Nationwide from a home office. Occasional national and international travel (25%) may be required. Responsibilities include: Lead and mentor other members of the Microsoft Operations Team Proactively lead continual improvement processes to increase team efficiency Deliver updates to sales leadership around operational changes to Microsoft programs Support alignment and recognition of incentive payments Manage the MS-EMEA team shared inbox Stay up to date on knowledge and processes via Microsoft Blogs, Partner Announcements, and relevant Microsoft Community Calls Liaise with Account Managers, Operations, and Microsoft Technology Specialist teams locally and internationally Support customers throughout their lifecycle including contracts, agreement setups, post-sales licensing, and portals Communicate with SHI Account Managers to ensure correct and timely order placements Facilitate CSP (Cloud Solution Provider) queries Qualifications: Minimum 3+ years in an Operations focused role (ideally Microsoft) Required Skills: Demonstrable understanding of Microsoft Licensing Tools/Systems (POET, VLC) Strong communication skills, both written and verbal Passion for providing high levels of customer service Interest in technology and becoming an expert in Microsoft solutions Ability to prioritize workloads and maintain attention to detail Collaborative and 'can-do' attitude Desired skills: Fluent in French (written and verbal) to assist with queries from the Sales Team in Paris

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