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Sr. Microsoft Operations Specialist
2 months ago
SHI Sr. Microsoft Operations Specialist - Salt Lake City, Utah
The Senior Microsoft Operations Specialist is responsible for ensuring customer satisfaction and supporting the SHI Sales teams. This position will report to the Manager – Microsoft Operations and keep them up to date on department activities. You will work alongside other Specialists to manage the MS-EMEA shared inbox, respond to queries, and complete daily tasks.
The Senior Microsoft Operations Specialist will report to the Manager – Microsoft Operations and can be based in Milton Keynes, Barnsley U.K. offices, or Nationwide from a home office. Occasional national and international travel (25%) may be required.
Responsibilities include:
Lead and mentor other members of the Microsoft Operations Team
Proactively lead continual improvement processes to increase team efficiency
Deliver updates to sales leadership around operational changes to Microsoft programs
Support alignment and recognition of incentive payments
Manage the MS-EMEA team shared inbox
Stay up to date on knowledge and processes via Microsoft Blogs, Partner Announcements, and relevant Microsoft Community Calls
Liaise with Account Managers, Operations, and Microsoft Technology Specialist teams locally and internationally
Support customers throughout their lifecycle including contracts, agreement setups, post-sales licensing, and portals
Communicate with SHI Account Managers to ensure correct and timely order placements
Facilitate CSP (Cloud Solution Provider) queries
Qualifications:
Minimum 3+ years in an Operations focused role (ideally Microsoft)
Required Skills:
Demonstrable understanding of Microsoft Licensing Tools/Systems (POET, VLC)
Strong communication skills, both written and verbal
Passion for providing high levels of customer service
Interest in technology and becoming an expert in Microsoft solutions
Ability to prioritize workloads and maintain attention to detail
Collaborative and 'can-do' attitude
Desired skills:
Fluent in French (written and verbal) to assist with queries from the Sales Team in Paris
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