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IT Service Delivery Consultant

2 months ago

Schaumburg, United States Zurich North America Full time

** IT Service Delivery Consultant**

75365 Zurich is currently searching for an IT Service Delivery Consultant to work in our IT Infrastructure and Operations Service Management team. This position will be remote within the Minnesota, Overland Park, Schaumburg or Owings Mills area.

IT Services (ITS) manages day-to-day IT infrastructure service for Zurich North America on a national scale, in partnership with our global partners and both our internal customers and our external suppliers and in accordance with contract requirements, SLAs and internal agreements.

The IT Service Delivery Consultant provides consultancy services, acting as a bridge between internal IT colleagues and internal stakeholders. In addition, the IT Service Delivery Consultant will be expected to work proactively to identify and strengthen service capabilities at the technical and business process levels.

Responsibilities may include, but not necessarily limited to, the following:

* Change, Incident and Problem Management

* Utilize collaborative skills to provide functional expertise for the introduction of new solutions and services in support of core IT Service Management functions.

* Collaborates with all peers and partners (internal & external)

* Monitor systems availability/performance and takes adequate actions for problem prevention in own area of responsibility.

* Supports business projects in planning stages to support consistent implementation within existing (planned) infrastructure.

* Contributes to the positive impact of the service improvement programs through effective use KPIs.

* Business Travel, as required

* Extended Hours during Peak Periods/Shift Work/Holiday Work, as required

* Regular Predictable Attendance

* Visibility in the Office, as required

* Participation in an on-call rotation

Basic Qualifications:

* Bachelors degree ad 3 or more years of experience in the information technology area

OR

* Zurich Cybersecurity Technician Apprentice, including Associate Degree and 4 or more years of experience in the information technology area

OR

* High School Diploma or Equivalent and 5 or more years of experience in the information technology area

AND

* MS Office Experience

* Knowledge of information technology operations

Preferred Qualifications:

* Experience working in IT infrastructure services within the insurance industry

* Knowledge of IT Service Management functions of change incident and problem management

* Experience in building and managing stakeholder relationships

* Collaborating in team environment

* Excellent communication skills

* Strong analytical skills

* Customer service experience

* Strong verbal and written communication skills

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Schaumburg

Remote Working: No

Schedule: Full Time