IT Service Delivery Consultant

2 months ago

Schaumburg, United States Zurich Insurance Group Full time

** IT Service Delivery Consultant**

77145 Zurich is currently looking for a Service Delivery Consultant to work out of our North American headquarters in Schaumburg, IL, or alternatively, remote work will be considered.

As a key member of Infrastructure operations teams within Zurich's IT Infrastructure & Operations area, the Service Delivery Consultants focus is to provides expertise from a company perspective to various aspects of IT infrastructure and will act as a driving force to promote cost effective services, through standardization and driving down run costs. This includes being a trusted advisor for business and IT, providing clear technology and process direction to stakeholders, and performing the technical validation of supplier solutions to ensure that they are in line with company technology standards. This individual will also be responsible for the implementation and execution of Zurich policies, standards and governance, deployment and integration of operational IT services and solutions, and service management standards which will be aligned with operational process and policy compliance.

Responsibilities will include:

* On-call duties such as after-hours operations support

* Application Performance Monitoring - Using Dynatrace APM and UEM tools to optimize application performance and identify performance bottlenecks in web applications and provide solutions

* Application Performance Troubleshooting - Using Dynatrace APM and UEM tools to troubleshoot application issues in a complex multi-tiered environment

* Knowledge of Customer Experience Management, Application Performance monitoring and log analytics tools like Splunk, Dynatrace Synthetic, Dynatrace, Prometheus etc.

* On-boarding of new applications into Dynatrace, profile configuration, agent setup, instrumentation

* Ability in requirements gathering and target environment analysis from an APM perspective

* Hands-on implementation experience in Dynatrace On-Premise and SaaS-based solutions

* Experience in configuration and customization of Dynatrace solution

* Ability to cross-train peers with tool utilization and assist in creation of best-practices

* Coordinate with various project stakeholders and partner support teams to ensure seamless tool deployment

* Partner with application development, application support, and other IT infrastructure resources to define measurement frameworks, develop KPI's and performance dashboards

Basic Qualifications:

* Bachelors degree and 3 or more years of experience in the information technology area

OR

* Zurich Cybersecurity Technician Apprentice, including Associate Degree and 4 or more years of experience in the information technology area

OR

* High School Diploma or Equivalent and 5 or more years of experience in the information technology area

AND

* MS Office experience

* Knowledge of information technology operations

Preferred Qualifications:

* Dynatrace Professional Certification highly preferred

* Knowledge of insurance industry business processes

* Experience in understanding and applying various delivery approaches (i.e. Agile, Waterfall, Scrum)

* Strong consultative experience preferred

* Experience with collaborating across many teams

* Strong analytical and problem-solving skills

* Strong written and verbal communication skills

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE Disability/Veterans

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Schaumburg, AM - Remote Work (US)

Remote Working: Yes

Schedule: Full Time

Linkedin Recruiter Tag: #LI-DR1

  • Japanese Bilingual ERP Consultant

    3 months ago

    Schaumburg, United States Pacific Advisory Service Full time

    Job DescriptionJob DescriptionA leading provider of International ERP solutions for clients is looking for an ERP Consultant.Implements and maintains Enterprise Resource Planning (ERP) system. Customizes and configures workflow to allow the integration of systems. Tests ERP functions to ensure the system is meeting customer’s business and functional...

  • Automotive Service Consultant

    1 week ago

    Schaumburg, Illinois, United States Castle Volkswagen of Schaumburg Full time

    Castle Volkswagen of Schaumburg is seeking a dedicated Automotive Service Consultant to enhance our team. We prioritize providing an exceptional customer experience daily, fostering a supportive and engaging atmosphere where you can excel. If you possess the relevant qualifications that would make you a valuable asset to our organization, we encourage you to...

  • Service Delivery Coordinator

    1 day ago

    Schaumburg, Illinois, United States Wheels, Inc. Full time

    Job Description:Key Responsibilities:Provide administrative and operational support to Account Managers to ensure seamless customer service delivery.Utilize CRM tools, such as CARE and FleetWeb, to manage customer requests and ensure timely completion.Assist in managing open CRM requests to prevent cases and tasks from becoming overdue.Respond to customer...

  • IT Service Delivery Analyst

    3 months ago

    Schaumburg, United States Zurich North America Full time

    ** IT Service Delivery Analyst** 81708 Zurich is currently looking for an IT Service Delivery Analyst to join our IT Operations team. The preferred location for this role is the Zurich North American Headquarters in Schaumburg, IL. In this critical role, you will be responsible for IT asset management, IT stock maintenance and inventory control. You will...

  • Technology Solutions Consultant

    3 months ago

    Schaumburg, Illinois, United States Marsh McLennan Full time

    Established as one of the premier insurance agencies in the USA, Marsh & McLennan Agency (MMA) is meeting the needs of mid-sized businesses across the country. MMA's services are targeted to customers who seek professional advice and have complex needs, limited resources and desire to work with professionals that have experience, resources and expertise...

  • HR Consultant

    4 weeks ago

    Schaumburg, Illinois, United States Marsh Full time

    About Marsh McLennan Agency MidwestMarsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by...

  • Student Financial Services Consultant

    1 week ago

    Schaumburg, Illinois, United States Roosevelt University Full time

    Position Overview: The Financial Aid Advisor plays a crucial role in representing the university's Enrollment Management division to both current and prospective families, focusing on accessibility, affordability, and financial solutions. This is a full-time role that may require evening and weekend hours. The advisor will report directly to the Director of...

  • Senior Business Systems Consultant

    1 week ago

    Schaumburg, Illinois, United States Zurich NA Full time

    Senior Business Systems ConsultantPosition Overview: Zurich North America is seeking a Senior Business Systems Consultant to join our team. This role will operate in a hybrid model, contributing to our Analytics Engineering department within the Chief Data Office.Key Responsibilities:Facilitates and directs sessions with stakeholders to extract comprehensive...

  • Account Consultant II

    3 months ago

    Schaumburg, United States Reliance Matrix Full time

    Job Responsibilities and Requirements This role supports National and Strategic Account Customers by working closely with Client Managers providing daily service to our Life, Disability and Absence Management clients. Works closely with the Client Managers on executing business plans and delivering on strategic initiatives. The NA Account Consultant...

  • IT Infrastructure

    1 month ago

    Schaumburg, United States On-Board Companies Full time

    On-Board Administrative is hiring a IT Infrastructure - Technical Consultant For immediate consideration please send your resume to resumes@onboardusa.com Subject Line: Position Title and State you are Located About Us: On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to...

  • Safety Consultant

    3 months ago

    Schaumburg, Illinois, United States Marsh McLennan Agency Full time

    About Marsh McLennan Agency MidwestMarsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by...

  • Subaru Sales Consultant

    24 hours ago

    Schaumburg, Illinois, United States Steve Napleton Auto Group Full time

    Job Opportunity at Steve Napleton Auto GroupWe are a family-owned automotive retailing group with a rich history in Chicago, seeking talented team members to contribute to our success. Our group is committed to supporting the local community and providing a dynamic, collaborative work environment with opportunities for growth and advancement.Job Summary:We...

  • Private Equity Consultant

    4 days ago

    Schaumburg, United States Marsh & McLennan Companies Full time

    About Marsh McLennan Agency Midwest. Marsh McLennan Agencys Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the count Equity, Consultant, Private, Brokerage, Insurance, Business, Business Services

  • Claims Consultant

    1 month ago

    Schaumburg, Illinois, United States Marsh Full time

    About Marsh McLennan Agency MidwestMarsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by...

  • Delivery Driver

    3 months ago

    Schaumburg, United States Jimmy John's Part time $14 - $20

    Jimmy John’s Delivery Driver – JJSA INC.Reports To:The Delivery Driver reports the Shift Manager/PIC.Job Overview:Delivers orders to customers in a designated area with superior customer service, and works in the store while not on delivery help make sandwiches and keeping the store clean.Responsibilities and Duties:Learns the Jimmy John’s menu...

  • Head of Sales in IT Consulting

    4 days ago

    Schaumburg, Illinois, United States Nextrow Digital Full time

    Job OverviewNextrow Digital is on the lookout for a dynamic Sales Leader to drive our ambitious growth strategy. This pivotal role involves not only achieving revenue targets but also leading and mentoring a newly formed sales team. The ideal candidate will possess a strong track record in sales leadership within the IT consulting sector.Key...

  • Client Engagement Specialist, HR Consulting

    3 weeks ago

    Schaumburg, Illinois, United States Marsh Full time

    About Marsh McLennan Agency MidwestMarsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by...

  • Client Engagement Specialist, HR Consulting

    2 weeks ago

    Schaumburg, United States Marsh & McLennan Companies Full time

    Company: Marsh McLennan Agency Description: About Marsh McLennan Agency Midwest Marsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace,...

  • Senior Structural Consultant

    1 week ago

    Schaumburg, Illinois, United States Efi Global Full time

    Position Overview:EFI Global is seeking a seasoned Senior Structural Consultant with a strong background in engineering design or construction, as well as expertise in failure analysis of various structures including commercial, residential, and industrial buildings. This role is ideal for individuals with forensic engineering experience and requires a...

  • Japanese Bilingual ERP Consultant

    1 week ago

    Schaumburg, United States TOP Group Full time

    Our client, a Japanese digital product solutions company is searching for a Japanese Bilingual ERP Consultant to join their team.Title: Japanese Bilingual ERP ConsultantType: Full Time Direct HireLocation: Schaumburg IL Salary: 70-100K DOEQualificationsBachelors degree2+ years of experience related to ERP SoftwareProfessionalism and ability to provide...