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Vendor Management Consultant Client Care
4 months ago
Job Description
The Vendor Management Consultant in the Global Partner Management organization is responsible for managing the relationship and performance of Business Partner Outsourced contact centers by supporting account and program management, documentation, and business operations and related initiatives for Visa services, including Concierge Services, Card Benefits and Promotions in contact centers across North America and other regions as needed.
Support the business operational needs for Consumer Credit Product Offices.
Experience in vendor management, account management, operations support, business requirements development, project management skills and cross-functional teaming. E
Extensive interaction across multiple cross-functional areas, such as Visa Concierge, Visa Consumer Credit product office, Account Management, Compliance, and Legal.
Work closely with the business office product managers and including being the liaison between vendors and product or program owner, where applicable.
Escalation support, program administration, program expertise, research and analysis for operational issues, fraud detection and overall program operational performance from a business perspective.
Ability to use prior vendor operations management, account management and program management experience.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office three days a week, Tuesdays, Wednesdays, and Thursdays with a general guidepost of being in the office 50% of the time based on business needs
Qualifications:
Qualifications
Basic Qualifications:
5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Preferred Qualifications:
6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Self-starter with a passion to drive results, with ownership, accountability, integrity, customer service, and a spirit to succeed.
Strong program, account and client management skills, and vendor management skills is preferred.
Strong technical application support with attention to detail.
Issue management and communication to internal support teams such as client services and business owners.
Skilled analytical thinker with the ability to identify, prioritize, and resolve various complex operational production issues. Ability to analyze and organize a plan based upon available information.
Development support from operational perspective including UAT input, review, assistance, and reporting.
Meticulously manage and maintain organization-level document repositories for compliance and record-keeping.
Strong interpersonal and communication skills, team player, able to work independently, quick learner, customer service focused, resourceful, results oriented, and able to build consensus, detail oriented and excellent follow through.
Proven ability to service and support a range of internal and external customers, often in parallel and within a shifting set of priorities.
5 or more years of proven successful experience proactively driving results that exceed objectives with little managerial oversight, including minimum 5 years program and account management experience.
Outstanding writing skills to communicate complex concepts to a broad audience with strong skills in Microsoft PowerPoint, Project, Word, Excel.
Experience with reporting and reporting tools such as Tableau and Power BI would be extremely helpful.
Provide input and participate in the development of program enhancements by supporting projects from an operational perspective.
Strong process orientation, solid understanding of project management techniques, methodologies and best practices.
Knowledge and experience in project management preferred.
Mindful of the financial impact of operational decisions.
Additional Information
**
Work Hours: ** Varies upon the needs of the department.
**
Travel Requirements: ** This position requires travel 5-10% of the time.
**
Mental/Physical Requirements: ** This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 86,600 to 125,500 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Qualifications
**Basic Qualifications:**
* 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
**Preferred Qualifications:**
* 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
* Self-starter with a passion to drive results, with ownership, accountability, integrity, customer service, and a spirit to succeed.
* Strong program, account and client management skills, and vendor management skills is preferred.
* Strong technical application support with attention to detail.
* Issue management and communication to internal support teams such as client services and business owners.
* Skilled analytical thinker with the ability to identify, prioritize, and resolve various complex operational production issues. Ability to analyze and organize a plan based upon available information.
* Development support from operational perspective including UAT input, review, assistance, and reporting.
* Meticulously manage and maintain organization-level document repositories for compliance and record-keeping.
* Strong interpersonal and communication skills, team player, able to work independently, quick learner, customer service focused, resourceful, results oriented, and able to build consensus, detail oriented and excellent follow through.
* Proven ability to service and support a range of internal and external customers, often in parallel and within a shifting set of priorities.
* 5 or more years of proven successful experience proactively driving results that exceed objectives with little managerial oversight, including minimum 5 years program and account management experience.
* Outstanding writing skills to communicate complex concepts to a broad audience with strong skills in Microsoft PowerPoint, Project, Word, Excel.
* Experience with reporting and reporting tools such as Tableau and Power BI would be extremely helpful.
* Provide input and participate in the development of program enhancements by supporting projects from an operational perspective.
* Strong process orientation, solid understanding of project management techniques, methodologies and best practices.
* Knowledge and experience in project management preferred.
* Mindful of the financial impact of operational decisions.
Additional Information
** _Work Hours:_** Varies upon the needs of the department.
** _Travel Requirements:_** This position requires travel 5-10% of the time.
** _Mental/Physical Requirements:_** This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
**U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 86,600 to 125,500 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.**
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