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Strategic Customer Success Manager Amazon Vendor Services
2 months ago
We are seeking a highly skilled Strategic Customer Success Manager to join our Amazon Vendor Services team. As a Strategic Customer Success Manager, you will play a critical role in driving business growth for our Vendors by providing customized insights and recommendations, educating them on relevant tools, products, and services, and delivering a positive experience with our program.
Key Responsibilities- Business Growth: Identify, action, and/or provide advice on how to improve business input metrics that drive growth and improve the end customer experience.
- Vendor Relationship Management: Build effective working relationships with your Vendors; be a trusted advisor and a business advocate.
- Program Process Excellence: Act as a thought leader in defining success criteria and understand business needs of Vendors in an ever-changing business environment.
As a Strategic Customer Success Manager, a typical day might include:
- Reviewing Key Performance Indicators, bridging opportunities, and sharing recommendations to close gaps to goals with your Vendor(s) in your weekly call.
- Educating a new contact at your Vendor on how to better leverage Amazon tools and systems.
- Deep diving and resolving an item buyability issue that was surfaced by your Vendor.
- Following up with internal Amazon teams who you are dependent on to deliver tasks for your Vendor(s).
- Meeting with your Retail Category Manager to understand Category strategy and discuss your Vendor's role in their strategy.
The Amazon Vendor Services program is a paid service that offers enrolled Vendors services in one of five major categories: (1) A designated Sr. Customer Success Manager, (2) Strategic business advice, (3) Support, (4) Operational execution, and (5) Programs, Pilots, Betas, and Advanced Coaching.
In this role, you will be a member of the Consumables Category team, and the designated Sr. Customer Success Manager supporting one to Vendors within the Consumables categories. Consumables categories consist of Health & Personal Care, Pets, Grocery, Beauty, Premium Beauty, and Baby.
The role offers broad scope as the Vendors supported by this role may span numerous Brands, end Customer segments, and product categories.
