Current jobs related to Head of Customer Service, Americas - California - Audio LLC

  • Sales and Service Technician

    4 weeks ago

    California, United States Bridgestone Americas Full time

    Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service...

  • Senior Customer Development Analyst

    1 month ago

    California, United States Bonduelle Fresh Americas Full time

    Senior Customer Development AnalystAt Bonduelle Fresh Americas, we are seeking a highly skilled Senior Customer Development Analyst to support the growth of our Packaged Salad Retail Business. This role will play a critical part in developing, submitting, and executing proposals, bids, quotations, and RFP responses to prospective retail grocery...

  • Customer Service Representative

    4 weeks ago

    California, United States Lease a Bike United States Full time

    About Lease a Bike United StatesLease a Bike United States is a fast-growing company with a vision of a sustainable, affordable bike lease program for companies and their employees. We are part of Bike Mobility Services Group, the global leader in bike lease programming.We combine the great feeling of a start-up with the stability and resources of an...

  • Head of Engineering Riyadh

    4 weeks ago

    California, United States Talent Seed Full time

    Job Title: Head of Software Engineering RiyadhTalent Seed is seeking an experienced Head of Software Engineering to lead our engineering team in Riyadh. As a key member of our leadership team, you will be responsible for driving the technology strategy and roadmap, building motivated and engaged engineering teams, and working closely with product, design,...

  • Head of Security

    1 day ago

    California, United States Sentry Full time

    About the role Sentry is hiring a visionary Head of Security for our fast growing, open-source focused company. The Head of Security is a strategic role in ensuring the trust of our users while maintaining the open-source practice. As we navigate towards an IPO, the Head of Security plays a pivotal role in preparing and guiding the company through this...

  • Head of Education and Training

    4 weeks ago

    California, United States GK Executive Talent Ltd Full time

    Job Title: Head of EducationLocation: California, USAEmployment Type: Full-TimeIndustry: Skincare, BeautyExperience Level: Senior (Minimum 8 years in Skincare, Training, and Education)About UsWe are a pioneering, high-growth company at the forefront of the skincare industry, specializing in demo-grade skincare products. Our mission is to empower consumers...

  • Sector Head

    4 weeks ago

    California, United States Wipro Full time

    Job Title: Sector HeadWipro Technologies is seeking a seasoned professional to lead our sales organization for the New Age Sector in the BPO (DOP) division. As a Sector Head, you will be responsible for driving growth, winning business, and revenue growth from existing and new clients.Key Responsibilities:Develop and execute business development strategies...

  • Head of Human Resources

    5 days ago

    California, Missouri, United States Avery Dennison Full time

    About the Role:Avery Dennison is seeking a highly skilled and experienced Head of Human Resources to join our team. As a key member of our leadership team, you will be responsible for developing and implementing HR strategies that align with our business objectives.Key Responsibilities:Develop and implement HR strategies that support business growth and...

  • Automotive Senior Technician

    4 weeks ago

    California, United States Bridgestone Americas Full time

    Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service...

  • Head of Pricing

    1 week ago

    California, United States Gusto Full time

    Job SummaryAs the Head of Pricing and Packaging at Gusto, you will be responsible for defining and executing pricing strategies, packaging solutions, and offer/discounting approaches that drive business growth and maximize customer value and revenue. Reporting directly to the Chief Marketing Officer, you will lead a cross-functional team to develop...

  • Head of Payroll Operations

    3 weeks ago

    California, Missouri, United States We Win Limited Full time

    Job Title: Head of Payroll ManagementAs the Head of Payroll Management at We Win Limited, you will be responsible for overseeing all aspects of payroll processing, compliance, and management. Your role will involve managing a team, implementing efficient payroll systems, ensuring accurate and timely salary disbursements, and maintaining compliance with...

  • Supply Chain and Customer Service Director

    2 weeks ago

    California, United States Motul Full time

    Job Title: Supply Chain and Customer Service DirectorJob Summary:We are seeking a highly experienced Supply Chain and Customer Service Director to lead our North America operations. The successful candidate will be responsible for overseeing all levels of supply chain and customer service to ensure alignment with strategic business goals.Key...

  • Hearing Care Specialist

    4 weeks ago

    California, Maryland, United States WS Audiology Americas Full time

    Job SummaryWS Audiology Americas is seeking a skilled Hearing Care Provider to join our team. As a Hearing Care Provider, you will be responsible for providing exceptional hearing care services to our clients, including comprehensive hearing evaluations, hearing aid selection and fitting, and ongoing support and maintenance.Key ResponsibilitiesConduct...

  • Head of Design

    6 days ago

    California, Missouri, United States Phil Full time

    Job SummaryWe are seeking a talented Head of Design to lead our design efforts at Phil, a San Francisco-based health-tech startup. In this role, you will create software serving the many parts of our ecosystem, including our internal pharmacy team, external partner pharmacies, patients, doctors, and our clients.Key ResponsibilitiesDefine and lead the design...

  • Senior Business Systems Analyst

    1 month ago

    California, United States Tencent Americas Full time

    Job Title: Senior Business Systems AnalystWe are seeking a highly skilled Senior Business Systems Analyst to join our team at Tencent America. As a key member of our IT department, you will be responsible for designing, implementing, and maintaining our Workday HCM system.Responsibilities:Lead the implementation and configuration of Workday HCM, Recruiting,...

  • President, North America Business Unit Leader

    4 weeks ago

    California, USA, United States Expert Executive Recruiters (EER Global) Full time

    Job Title: President, North America Business UnitOur client, a well-established global manufacturing company, is seeking a seasoned executive to lead the North America Business Unit. As President, you will be responsible for driving growth, innovation, and strategic direction for the region.Key Responsibilities:Develop and execute business strategies to...

  • CSE Client Advisor, Americas

    2 months ago

    California, United States Christian Louboutin Full time

    About the RoleWe are seeking a highly skilled and experienced CSE Client Advisor to join our team in the Americas. As a key member of our client service team, you will be responsible for providing exceptional customer experience and support to our clients.Key ResponsibilitiesClient Support: Assist clients with their inquiries and concerns via phone, email,...

  • Head of Talent Acquisition

    2 weeks ago

    California, Missouri, United States TBWA\Chiat\Day Full time

    Join Our Team as a Head of RecruitingWe're on a mission to revolutionize the way we build AI by creating a platform that empowers organizations to develop custom AI solutions. As a key member of our team, you'll play a pivotal role in shaping our recruiting strategy and driving cross-functional growth. With a strong background in startup recruiting, you'll...

  • Head of Sales and Growth

    2 weeks ago

    California City, California, United States Black Pen Recruitment Full time

    About the JobWe are seeking a highly skilled Head of Sales and Growth to join our team at Black Pen Recruitment. As a key member of our leadership team, you will be responsible for developing and executing global sales strategies to drive user acquisition and revenue growth.Key ResponsibilitiesDevelop and execute sales strategies to increase user acquisition...

  • Customer Service Representative

    2 weeks ago

    California, Maryland, United States Wawa Full time

    Customer Service Associate Job DescriptionAt Wawa, we're looking for a skilled Customer Service Associate to join our team. As a Customer Service Associate, you'll be responsible for providing an exceptional shopping experience for all customers. This includes greeting customers, responding to their requests and complaints in a timely and courteous manner,...

Head of Customer Service, Americas

2 months ago

California, United States Audio LLC Full time

Head of Customer Service, Americas Filiale du groupe L-Acoustics, nous représentons la marque sur le territoire AMERICAS (USA, Canada, LATAM). Grâce à son engagement pour l'innovation et l'excellence de la conception de produits, L-Acoustics façonne le futur du son avec des technologies qui permettent aux professionnels de l'audio et aux artistes d'améliorer l'expérience de l'auditeur. Pionnier de l'industrie du son live, L-Acoustics conçoit et fabrique des systèmes de sonorisation complets aux niveaux de performance les plus élevés. Ces systèmes sont utilisés dans les plus grands festivals de musique, les événements live ainsi que dans les théâtres, les stades et les lieux de cultes du monde entier. Aujourd'hui, L-Acoustics se positionne en leader mondial de la sonorisation professionnelle premium. We are looking for a Head Of Customer Service Team, Americas, to join the global Customer Service organization and elevate the customer experience on the American continent. Role Description Reporting to the Director of Customer Service, Global, you are managing a team of 3 people based in Westlake Village, California. You will be responsible for providing quality and efficient services and support to customers based on the American continent. Responsibilities include: Lead the customer service team and ensure ongoing communication and guidance is provided regarding customer satisfaction, product and service knowledge: Develop and update service procedures, policies and standards (manuals, troubleshooting documents and tools) Develop and manage performance to departmental KPI’s Keep ahead of industry’s developments and apply best practices to areas of improvement Drive continuous improvement in the department through the evaluation of processes and procedures that will improve operations, efficiency, and service level to internal and external customers Conduct preventive and corrective maintenance operations on audio-professional equipment distributed by the Company (loudspeakers, processors, amplifiers): Provide timely resolution of customer issues and follow problems through to resolution (via phone, emails or at customer’s sites) Perform hand-on troubleshooting services and repairs: conduct investigations based on photos, serial numbers, amplifier log files and fault descriptions Resolve in-house and team operational issues Document enquiries into the system and ensure the data base information is kept up to date Improve customer service experience and build strong relationships with customers Interface with manufacturing, quality, customer service administrative, applications design and R&D Skills & Experience Strong experience in the audio industry, as a customer service / customer support / technical support expert, or in the sound engineering or application engineering field Certification from a sound equipment manufacturer (example: L-Acoustics, Dante, SynAudCon…) A strong capacity to think strategically and globally, along with the ability to build new ways of working Ability to lead and inspire a team towards reaching global goals and alignment, ability and willingness to drive change Exceptional listening skills and sense of customer service, self-drive, ability to take on tasks in an autonomous manner Time-sensitivity, drive to answer customer needs in a timely manner Proficiency in an ERP / CRM (Microsoft Dynamics preferred), and in the Microsoft office suite (Outlook, Excel, Word, PowerPoint…) Fluency in several languages is not required but is a strong plus (English & Spanish ideally, any other language is welcome) Bachelor’s degree is considered a plus Compensation & Benefits Package: Base Salary: minimum $80K yearly (depending on experience) Flexible hybrid work policy: 2 days per week working from home Profit Sharing Medical insurance (health, dental, vision,...) Location : Westlake Village, California Travel : This position may require infrequent travel in the US and abroad for short or extended periods of time, depending on company needs. Rejoignez nos équipes passionnées et engagées pour façonner le futur du son #J-18808-Ljbffr