Head Of Client Success
2 days ago
Dreamscape Learn, a pioneer in the realm of immersive virtual reality entertainment and learning design, is seeking a Head of Client Success to develop and own the overall client success strategy for the company, driving engagement, renewal and expansion across a growing base of high value, higher education and K12 clients. This position will build the Client Success team and develop a robust framework from the ground up that supports all stakeholders throughout their entire lifecycle with our services. The ideal candidate will possess a deep understanding of the higher education landscape, a passion for enhancing overall educator experience and student success, and a proven track record of working collaboratively to drive success. This is a high-profile role within our growing company. Key Responsibilities Leadership & Strategy : Design and implement a comprehensive client success strategy for Dreamscape Learn, focusing on long-term engagement, satisfaction, retention and expansion across a diverse range of stakeholders from higher education to K12. Own the ongoing success of that strategy that includes onboarding processes, accounts, program implementation, engagement, and ongoing support at multiple service tiers. Defining Client Success : Clearly articulate what success looks like for educators, administrators, and students, establishing measurable objectives and outcomes to align our services with their unique goals and Dreamscape’s own objective to drive exceptional learning outcomes. Team Leadership & Development : Build, lead, and mentor a dedicated client success team, fostering a culture of excellence, collaboration, and accountability. Key functions will include, but not be limited to Client Success, Educator Experience, Operations and Training & Support. Educator Experience : Employ a deep understanding of what drives faculty buy-in and an ongoing consultative approach to develop the necessary tooling to support deep adoption of Dreamscape Learn’s products, and facilitate the greatest possible learning outcomes. Stakeholder Engagement : Cultivate relationships with key decision-makers from diverse backgrounds, including faculty and admin leaders. Organize programs and events like workshops and webinars to deepen client connections and foster community. Advocacy and Cross-Functional Collaboration : Collect and analyze feedback from clients to advocate for their needs within the organization and in turn, advocate for their organization when interacting with clients. Work with sales, marketing, product, and engineering teams to drive product enhancements and service improvements based on your insights. Data Collection and Analysis : Leverage data and analytics to gain insights into client behavior, usage patterns, and satisfaction levels to drive impactful client conversations and actionable recommendations. Become an expert in the data that is important to clients, especially their purchasing cycle. Continuously audit and analyze data to predict and proactively address any possible issues and increase client success. Tools and Technology : Design the technology stack best suited for enhancing client success and streamlining client communications, including CRM systems, client engagement platforms, and analytics tools. Build scalable processes and playbooks that will support efficiencies as Dreamscape Learn continues to grow. Thought Leadership : Stay informed about trends, challenges, and innovations within education to effectively position our solutions and enhance client outcomes. Minimum Requirements Bachelor’s degree in Education, Business, or a related field; a Master’s degree is a plus. 7+ years of experience in client success, account management, or client experience roles within the education sector, preferably with a mix of higher education and K12 experience. Proven track record of building and leading high-performing teams from the ground up. Strong understanding of the higher education and K12 landscapes, including the unique challenges and opportunities faced by educators, administrators, and students. Exceptional communication, interpersonal, and relationship-building skills tailored to various stakeholders, including faculty, students, and administrative personnel. Strong analytical skills with the ability to translate data into actionable insights that improve client satisfaction and retention. Proficiency in CRM software and client success tools (e.g., Salesforce, Gainsight, HubSpot, etc.). Creative problem-solving skills and a proactive approach to client challenges. Passion for enhancing the higher education experience. Passionate about Client Success and high-quality deliverables, and tenacious at driving long-term client value. Strong technical aptitude - ability to understand and explain complex technical products or issues. Be able to work in a high-growth environment and comfortable navigating through ambiguity. Benefits Performance Bonus Employee Stock Option Plan (ESOP) Employee Assistance Program Unlimited PTO Perks at work Dreamscape Learn is firmly committed to cultivating an inclusive and diverse workplace, and as an equal opportunity employer, we encourage applications from all eligible candidates. #J-18808-Ljbffr
-
Head of Customer Success
3 weeks ago
California, United States Forma Full timeAbout Forma The market for employee benefits is broken. Companies spend millions annually on employee benefits that employees neither value nor regularly use. Founded in 2017, Forma set out to build a better model by challenging traditional one-size-fits-all approaches. Forma’s flexible benefits software helps companies offer competitive benefits...
-
Head of Security
3 weeks ago
California, United States Sentry Full timeAbout the role Sentry is hiring a visionary Head of Security for our fast growing, open-source focused company. The Head of Security is a strategic role in ensuring the trust of our users while maintaining the open-source practice. As we navigate towards an IPO, the Head of Security plays a pivotal role in preparing and guiding the company through this...
-
Senior Client Success Manager
2 weeks ago
California, Missouri, United States Foodsmart Full timeUnlock a new level of healthcare innovation with Foodsmart as our Director, Client Development.About the RoleWe are seeking an exceptional professional to join our team and lead key activities for high-value clients, including ongoing service delivery, relationship building, account strategy development, and project expansion. As a trusted partner, you will...
-
Head of Design
4 weeks ago
California, Missouri, United States Phil Full timeJob SummaryWe are seeking a talented Head of Design to lead our design efforts at Phil, a San Francisco-based health-tech startup. In this role, you will create software serving the many parts of our ecosystem, including our internal pharmacy team, external partner pharmacies, patients, doctors, and our clients.Key ResponsibilitiesDefine and lead the design...
-
Head of Human Resources
4 weeks ago
California, Missouri, United States Avery Dennison Full timeAbout the Role:Avery Dennison is seeking a highly skilled and experienced Head of Human Resources to join our team. As a key member of our leadership team, you will be responsible for developing and implementing HR strategies that align with our business objectives.Key Responsibilities:Develop and implement HR strategies that support business growth and...
-
Senior Director, Client Services Lead
1 month ago
California, Missouri, United States Movers+Shakers Full timeAbout Movers+ShakersMovers+Shakers is a cutting-edge creative agency that's revolutionizing the social media landscape. We're a team of innovators, thinkers, and doers who are passionate about helping our clients achieve their goals through creative and effective social media strategies.The RoleWe're seeking a highly experienced Senior Account Director to...
-
Client Executive, California
1 month ago
california, United States BlueVoyant Full timeClient Executive, CaliforniaLocation: Must Reside in CA / RemoteAre you passionate about helping to solve the critical cybersecurity challenges that enterprises are facing today? Are you passionate about building your business and disrupting your territory with industry-leading cyber defense capabilities? If so, we are seeking an experienced regional sales...
-
Client Executive, California
1 month ago
california, United States BlueVoyant Full timeClient Executive, CaliforniaLocation: Must Reside in CA / RemoteAre you passionate about helping to solve the critical cybersecurity challenges that enterprises are facing today? Are you passionate about building your business and disrupting your territory with industry-leading cyber defense capabilities? If so, we are seeking an experienced regional sales...
-
Account Manager I
3 weeks ago
California, United States Weedmaps Full timeAccount Manager I (Remote in Northern California) Overview: A successful Account Manager drives client growth & satisfaction with Weedmaps. The Account Manager will be measured on their success in 1) driving revenue through identifying opportunities & optimizations 2) heading off & minimizing churn, and 3) drive billing collection efforts. The right person...
-
Recruitment Administrator
3 weeks ago
California, United States CV-Library Full timeWHY US? We are one of the UK's leading Facilities Management Recruitment Specialists, trading for over 40 years and with a first-class reputation in the FM Industry. Over 25 of the top FM companies use us to fulfil their recruitment needs. We've been here since the beginning and are proud to be the very first recruitment specialist in the FM space. During...
-
Medical (Physiotherapist)
8 hours ago
California, United States Learning Services Full timeJoin the excitement of a dynamic company committed to providing exceptional neurological rehabilitation to adults with brain injury!*_ Learning Services, a Collage Rehabilitation Partner is a growing organization dedicated to excellence, honesty and ethics in the treatment of our clients and each other. We provide treatment for post-concussion syndrome,...
-
California, United States Providence Health Care Full timeJob SummaryThe Hope to Health Clinic, Research and Innovation Centre in the Downtown Eastside is a unique and innovative health clinic providing primary and specialty care for patients/clients in the area. As a Licensed Practical Nurse, you will be part of an interdisciplinary team focused on delivering high-quality care and working collaboratively with...
-
Major Accounts Manager
2 weeks ago
California City, United States Integrant Full timeIntegrant is a global custom software development house who puts people at the heart of everything we do. For over 30 years, we have been helping U.S. customers across all industries develop, innovate, and maintain their software needs. Our success has been through dedicated focus toward not just technical expertise, but a winning combination of...
-
Major Accounts Manager
2 weeks ago
California City, United States Integrant Full timeIntegrant is a global custom software development house who puts people at the heart of everything we do. For over 30 years, we have been helping U.S. customers across all industries develop, innovate, and maintain their software needs. Our success has been through dedicated focus toward not just technical expertise, but a winning combination of...
-
Learning Services | Physical Therapist | california
15 hours ago
california, United States Learning Services Full time_*Join the excitement of a dynamic company committed to providing exceptional neurological rehabilitation to adults with brain injury!*_ Learning Services, a Collage Rehabilitation Partner is a growing organization dedicated to excellence, honesty and ethics in the treatment of our clients and each other. For more than 35 years, we’ve developed programs to...
-
Direct Mail Marketing Manager
4 weeks ago
California, Missouri, United States Earnest Current Job Openings Full timeAbout the Role:The Direct Mail Marketing Manager position will report to the Head of Paid Media. As the Direct Mail Marketing Manager, you will oversee and manage large-scale direct mail campaigns aimed at driving new customer acquisition.Key Responsibilities:Collaborate with cross-functional teams to align on campaign goals and execution.Work closely with...
-
California, Missouri, United States Western University of Health Sciences Full timeAbout UsWestern University of Health Sciences is a healthcare education institution that fosters a collaborative and inclusive environment, where students can thrive. We pride ourselves on our commitment to humanistic health care education, attracting diverse professionals who share our vision.Job DescriptionWe are seeking an experienced Strategic...
-
Client Service
1 month ago
Fresno, CA, Fresno County, CA; California, United States Hinderliter de Llamas & Associates Full timeThe HdL Companies help cities, counties and special districts maximize revenues through research and discovery efforts, financial and economic analysis, and provision of software that supports local government operations in a variety of important ways. We are regarded as a leader, occupying a specific niche in the financial services sector, and serving over...
-
Senior Manager, Content Marketing
2 weeks ago
California, United States Earnest Current Job Openings Full timeThe Senior Manager, Content Marketing position will report to the Head of Brand and Content. As the Senior Manager, Content Marketing, you will: Develop and implement a comprehensive content strategy aligned with Earnest's mission, key performance indicators (KPIs), and editorial narratives. Collaborate with product marketing, brand, design, and PR teams to...
-
California, United States TBWA\Chiat\Day Full timeRadiant Industries is an El Segundo, CA-based startup developing Kaleidos, a portable, containerized nuclear microreactor. Portable nuclear power with rapid deploy capability can replace diesel generators used today to provide critical asset support for hospitals, datacenters, and military bases or to power microgrids at remote sites. Radiant’s unique,...
