Supply Chain and Customer Service Director
2 days ago
Job Title: Supply Chain and Customer Service Director
Job Summary:
We are seeking a highly experienced Supply Chain and Customer Service Director to lead our North America operations. The successful candidate will be responsible for overseeing all levels of supply chain and customer service to ensure alignment with strategic business goals.
Key Responsibilities:
- Optimize supply chain strategy to ensure customer satisfaction and minimize expenditures and lead times.
- Collaborate with multiple departments and headquarters in the S&OP process to ensure precise demand forecasting, optimize inventory levels, and meet customer needs while minimizing costs and risks.
- Negotiate the 3 PL (logistics partner) contract in coordination with the General Manager and HQ, evaluates the performance and follow up and audits all logistics providers.
- Develop KPIs for the department and monitors performance to provide improvement objectives and streamline supplies, internally and externally, and implement necessary SOPs.
- Monitors standard of quality control of logistics providers carriers and controls the forecasted costs related to their services.
- Manage and optimize the importation strategy and drop ship model.
- Evaluate opportunities and manage partnerships with CMOs.
- Maintain and enhance relationships with key supply partners, negotiate pricing and contracts, and sustain strong personal connections.
- Monitor and adjust inventory levels based on forecasts and market trends to balance cost and availability, identifying and mitigating supply-related risks.
- Improve demand forecasting and supply chain planning.
- Oversee and refine the procurement process to ensure cost-effective sourcing and foster new supply relationships.
- Supervise logistics and warehousing operations to ensure efficient processes and timely delivery.
- Create and manages the annual department budget.
- Oversee and direct the customer service operations to ensure excellent quality to all stakeholders.
- Oversee activities of the customer services team members, providing training, development and guidance.
- Design Operational Excellence KPI's.
- Establish and monitor SOP's.
Requirements:
- Masters degree in Supply Chain, Business Management, or related Business field.
- APICS certification preferred.
- Team Management- Leadership, coaching, and training skills
- Strategic Planning and Thinking
- Project Management
- S&OP Processes
- Logistics
- Supply Chain Planning
- Data Analysis
- Inventory Management
- Budget management
- Expert skills in Excel
- Knowledge of Microsoft Office
- Knowledge of SAP or another ERP system
- Business Intelligence: Power BI
- Project Management: Asana
Compensation:
Annual Salary Range: 120K-160K
Annual Bonus: TBD
Paid Vacation, Sick, Holidays
Medical, Dental, Vision benefits
401K retirement
Employer Assistance Program
AD&D and Life Insurance
Location:
North America
Cypress, Los Angeles - California - USA
Teleworking (Homeoffice):
No - No teleworking
Candidate criteria:
- Minimum level of education required: 4- Master
- Minimum level of experience required: 6-10 years
Requester:
Position start date:
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