Solution Advisor I

1 month ago

New York, United States Omnicell Full time
Job Description

Are you passionate about collaborating with diverse teams to inspire customer success and drive impactful outcomes? Join us as a Solution Advisor I at EnlivenHealth, where you'll play a pivotal role in developing and executing strategies to elevate customer satisfaction and product adoption.

As a Solution Advisor I, you'll collaborate closely with our Product, Sales, and Customer Success teams, leveraging your expertise to advance the utilization of EnlivenHealth solutions. Your primary focus will be on maintaining in-depth product knowledge, crafting training materials, and delivering engaging training sessions to our clients, inspiring them to maximize the benefits of our solutions.

Key Responsibilities:
  • Develop and Execute: Strengthen your subject matter expertise on EnlivenHealth products to provide advisory support to both internal teams and external customers. From pre-implementation engagements to post-implementation support, you'll guide customers through strategic planning and implementation to ensure successful adoption of our solutions.
  • Collaborate and Impact: Collaborate with Customer Success and Sales teams to develop success plans tailored to each customer's needs. Through strategic engagements and goal-oriented initiatives, you'll drive customer satisfaction and product adoption, ultimately making a significant impact on our customers' success.
  • Inspire and Empower: Inspire our customers to embrace the full potential of EnlivenHealth solutions by recommending key features and functions that align with their objectives. Your ability to communicate effectively and provide value-add support will empower customers to achieve their desired outcomes.
  • Create and Innovate: Continuously innovate by creating best practice documentation and leveraging data-driven insights to identify opportunities for improvement. Your creative approach to problem-solving will drive innovation and enhance the overall customer experience.
Required Knowledge and Skills:
  • Experience and understanding of pharmacy operations and workflow.
  • Excellent interpersonal communication skills with the ability to collaborate effectively with customers and colleagues.
  • Proven ability to work independently and manage multiple projects simultaneously.
  • Proficiency in Microsoft Office applications, including Word, PowerPoint, Excel, and Project.
  • Strong presentation, written, and interpersonal skills, coupled with superior problem-solving abilities.
  • Ability to adapt quickly to new technologies and environments.
  • Must thrive in a fast-paced, deadline-driven environment.
Basic Qualifications:
  • 2+ years of experience in pharmacy operations or equivalent.
  • Valid driver's license with an acceptable driving record, and access to a vehicle in acceptable working condition.
Preferred Qualifications:
  • 2+ years of pharmacy technician experience or equivalent.
  • Experience in course development and content presentation/delivery.
Work Conditions:
  • Remote work with occasional travel (up to 10%).
  • Flexibility with irregular work hours to accommodate customer needs.
  • Ability to stand or sit for extended periods may be required.
Join us in revolutionizing healthcare delivery by becoming an integral part of our dynamic team. Let's collaborate, inspire, develop, execute, and make a lasting impact together

About Us

Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider's most trusted partner by our guiding promise of "Outcomes. Defined and Delivered."

Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.

Our guiding principles inform everything we do:
  • As Passionate Transformers, we find a better way to innovate relentlessly.
  • Being Mission Driven, we consistently deliver on our promises.
  • Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
  • Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
  • In Doing the Right Thing, we lead by example in ALL we do.


We value creating an inclusive culture and a healthier world through ESG initiatives, Employee Impact Groups, learning, well-being programs, and more. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.

About the Team

Omnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com.

At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.

Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.

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