Customer Service Representative 2
2 weeks ago
R10051705 Customer Service Representative 2 (Open)
Location:
Largo, FL (Retail Solutions) - Management
How will you CONTRIBUTE and GROW?
Airgas is hiring a Customer Service Representative in Largo, FL.
You will ensure outstanding customer service through fast and accurate processing of orders and service requests. Taking inbound and making outbound calls. Coordinating C02 fills and service calls with customers providing estimated time of arrivals and coordinating with drivers and Area Beverage Managers. Follow escalation process to ensure customer satisfaction. Handle general inquires and some basic troubleshooting.
Airgas is hiring a Customer Service Representative in Largo, FL.
Are you a MATCH?
Responsibilities:
- Determine course of action according to customers' needs
- Work with route drivers and service technicians to provide estimated time of arrival for service and C02 fills.
- Follow up with customer and advice on response method and time frame
- Coordinate with A/R on delivery issues due to non-payment
- Liaison between customers and drivers to help business run efficiently
- Non-technical customer support
- Handles next level Customer Service issues.
- Troubleshooting calls.
- Excellent follow up skills
- Work with different departments on training and projects
- Answer phones and respond to customer request
- Provide customers with product and service information
- Transfer calls to appropriate departments
- Assist with special projects given by supervisors
- Assist with voicemail requests
- Provide customers with product and service information
- Assist with rush deliveries
- Update and create processes as needed
- Assist with Portal/ Email Orders
EDUCATION and/or EXPERIENCE:
- High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.
- Google Suites and/or Microsoft Suite
Your differences enhance our performance
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
Equal Employment Opportunity Information
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.
Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.
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