Customer Service Representative

2 weeks ago

Largo, United States Airgas Full time

How will you CONTRIBUTE

and GROW?Customer Service Representative

Job Summary: Customer Service Representative will be the liaison between our company and its current and potential customers. The successful candidate will be able to deliver outstanding customer service through fast and accurate order processing, communication, and coordination with other departments. The candidate will be able to accept ownership for effectively solving customer inquiries; keeping customer satisfaction at the core of every decision and behavior. 
Responsibilities: 
Manage large amounts of inbound and outbound calls in a timely manner 
Transfer calls to appropriate staff/departments
Data entry of customers’ orders
Retrieve data from customers portals and enter orders in our system
Ensure mandatory queue coverage
Provide customers with product and service information 
 Provide product troubleshooting over the phone
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Provide accurate, valid and complete information by using the right methods/tools
Frequently attend product / material training to improve knowledge and performance level
Assist in training and developing new employees
Assist with other projects outside of customer service
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Review and resolve assigned inquiries/issues
Resolve incorrect locations issues / Resolve defective cylinder issues / Rush deliveries requests
Job description is subject to change based on new responsibilities
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements, Education and/or Experience:
High School Diploma or equivalent 
Mandatory drug screen and background check
Previous experience in a customer service role
Strong phone and verbal communication skill along with active listening 
Experience in SAP and Salesforce
Computer experience and aptitude.
Patience in dealing with confused or irate customers
Customer focus and adaptability to different personality types
Ability to multitask, set priorities and manage time effectively
Documentation skills, analyzing information
Attention to detail with ability to organize and prioritize workflow
Commitment to continual education about the company, products and services
Airgas Inc., An Air Liquide Company offers a profitable, growth oriented business climate along with an outstanding salary and benefits package including; medical, dental, vision, 401(k) w/company match and employee stock purchase plans, tuition reimbursement.
 

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability

________________________

Are you a MATCH?

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements, Education and/or Experience:

High School Diploma or equivalent 

Mandatory drug screen and background check

Previous experience in a customer service role

Strong phone and verbal communication skill along with active listening 

Experience in SAP and Salesforce

_________________________

Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

_________________________

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