Customer Service Representative
6 days ago
We are a dynamic company dedicated to delivering exceptional customer service. Our team is passionate about providing timely and accurate information to our customers, ensuring their satisfaction and loyalty.
Job Summary
We are seeking a skilled Call Center Customer Service Assistant to join our team. As a Customer Service Assistant, you will be the primary point of contact for customers via phone, email, or chat, addressing inquiries, resolving issues, and providing excellent service to ensure customer satisfaction.
About You
To succeed in this role, you will need:
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- Excellent verbal and written communication skills
- Strong problem-solving and conflict-resolution abilities
- Proficient in Microsoft Office Suite or similar applications
- Ability to multitask and manage time effectively in a fast-paced environment
- Comfortable working with customer relationship management (CRM) systems
Key Responsibilities
You will be responsible for:
- Providing timely and accurate information to customers via phone, email, or chat
- Resolving customer complaints and concerns professionally
- Staying updated on the latest product offerings, company promotions, and policy changes
- Collaborating with other departments to resolve complex issues
- Maintaining performance metrics, including call handling time, customer satisfaction ratings, and issue resolution rates
Benefits
We offer:
- Competitive salary ($17.20 - $24.00 per hour)
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and advancement
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