Front Desk Administrative Associate

3 months ago

Atlanta, United States CHRIS 180 Full time

**Location:** Atlanta, GA

Provide positive role-modeling to consumers/families

+ Promote self-esteem

+ Promote healthy boundaries

+ Reinforce socially acceptable behaviors (ex: manners, eating habits, safety)

+ Reinforce thoughtful decision-making skills + Demonstrate exceptional engagement skills in providing trauma-focused mental health treatment to target population.

+ Ability to answer a multi-phone system. Calls will be answered by the third ring and consumer/call will be greeted with Good Morning, Good Afternoon, Good Evening.

+ Maintain the voicemail related to CHRIS 180; updating voicemail outgoing messages, checking and relating voicemails, retuning voicemail requests in a timely manner (within 1 business day). Voicemail should be checked at the beginning of each shift.

+ Maintain scheduling system and update as appointments arrive, cancel, reschedule, arrive late or no show

+ Maintain all necessary filing, scanning, and uploading

+ Follow up calls to referral sources, families, consumers, etc.

+ Coordinate incoming mail and sign for packages

+ Collect payments; receive and record cash logs

+ Maintain a clean and organized desk and waiting room and replenish magazines as appropriate

+ Use preventive intervention techniques when needed to prevent injury (to self or others)

Documentation Requirements

+ Timely documentation in accordance with CHRIS 180 policy Practice Requirements

+ Adhere to the organization policies and procedures.

+ Attend meetings as requested + Maintain confidentiality of consumer information

+ Maintain appropriate professional boundaries

+ Follow the CHRIS 180 Code of Ethics

+ Follow mandated reporting requirements of GA Code

+ Support and maintain an environment of emotional and physical safety for consumers, staff and other stakeholders at all times

- A minimum of a High School Diploma or GED with two years of front desk and/or administrative experience

- Excellent computer skills (i.e. Microsoft Office)

- Organizational skills, excellent attention to detail and the ability to perform multiple tasks successfully

- An understanding of the concepts of child care

- Ability to effectively relate to consumers, parents/custodians of all social, economic, ethnic and educational backgrounds, with firmness, fairness and concern,

- Ability to learn new programs quickly are also necessary for this position.

- Ability to work independent as well as part of a team

- Solid decision-making ability as related to the safety and well-being of consumers, families, community and staff.

- Be guided by precedent and established policy and procedure in decision-making. This person will be required to analyze and react to difficult situations, often while under considerable stress and pressure.

- Dependability, emotional stability and physically capable. This position requires some physical functions that are essential to satisfactory performance of the outlined job responsibilities, i.e. sitting, standing, walking, driving, speaking, hearing and the ability to physically restrain (when necessary).

- Ability to recognize when assistance and consultation is needed.

- Strong communication and interactive skills

- Self-motivated and able to work under demand and deadlines

* Technical expertise that allows well informed decisions, usage of available tools and resources and training to execute job responsibilities

* Accountable for work being completed accurately and in a timely manner as well as following up as needed

* Ability to collaborate with other staff to ensure best practices and sound decisions

* Ability to communicate using appropriate tone when corresponding verbally or written (as well as proper usage of grammar and spelling)

* Ability to adapt and adjust to course and be open to new ideas

* Ability to manage workload by having a clear understanding of task/project and set realistic timelines and goals

* Commitment to our vision and mission should be demonstrated in work

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