Loan Insurance Specialist

3 weeks ago

Ozark, United States Bank OZK Full time

Job Purpose & Scope:

Loan Insurance Specialist performs a variety of administrative duties along with daily back office loan functions. This includes assisting insurance vendor, providing support to the Banks lending staff with insurance matters, and performing flood reviews in a professional and accurate manner according to policy and procedures.

Essential Job Functions:

  1. Provides accurate and timely audit, processing and payment preparation of monthly invoicing from service providers and Banks Insurance serving vendor.

  2. Posts insurance premiums, refunds and waived interest.

  3. Determines customers new payment to collect lender placed insurance premium.

  4. Sends correspondence to customer concerning revised payment.

  5. Facilitates communication between Banks lending staff and insurance vendor.

  6. Responds to requests from Banks lenders and support staff.

  7. Generates accurate and timely weekly reports that will be provided to insurance vendor.

  8. Generates the monthly report and remits the monthly premiums to DGU Insurance.

  9. Generates the monthly report and remits the monthly VSI premiums to Insurance vendor.

  10. Perform timely and accurate flood review on loans.

  11. Tracks insurance for RESG loans, which will include working with Asset Managers and/or Insurance Consultants.

  12. Handles customer calls and research items for problem resolution.

  13. Produces accurate, thorough and timely work, while meeting commitments and following policies and procedures.

  14. Maintains good punctual attendance at work.

  15. Adheres to all Bank policy, practice and procedure.

  16. Performs other related duties as assigned.

Knowledge, Skills & Abilities:

  1. Skill in using computer programs and/or desktop applications, including Microsoft Word and Excel.

  2. Ability to handle confidential information professionally.

  3. Ability to multi-task and adapt to change.

  4. Ability to work under general supervision.

  5. Excellent internal and external customer service skills.

  6. Good written and verbal communication skills.

  7. Ability to work well under pressure and with deadlines.

  8. Ability to respond to requests and demands professionally and promptly.

  9. Ability to learn and follow Bank policies and procedures.

  10. Ability to adapt to repeated interruptions.

  11. Ability to work under deadlines.

  12. Ability to work overtime.

  13. Ability to work extended hours as needed.

Basic Qualifications:

  1. High school diploma or equivalent.

  2. Minimum of one (1) year experience in using computer programs and/or desktop applications, including Microsoft Word and Excel.



Job Expectations:

Job Expectations:Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

#dnp

EEO Statement:

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

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