Loan Operations Specialist I

3 months ago

Ozark, United States Bank OZK Full time

Job Purpose & Scope:

To perform a variety of daily back office loan functions. This includes assisting new and existing branch locations with performing daily transactions, maintenances and other responsibilities in a professional and accurate manner according to policy and procedures.

Essential Job Functions:

  1. General loan file maintenance, coupon requests and code changes

  2. Book Secondary Market, New Start, CRA and Personal Loans

  3. Set up payments via ACH and check by phone

  4. Process requests for charge offs, repossessions and late fee waivers

  5. Process loan loss/bankruptcy payments

  6. Loan payoff quotes

  7. Post incoming wires

  8. File and/or scan documents

  9. Support Loan Officers, Loan Assistance and other front line staff

  10. Post loan payments by mail

  11. Process credit verification requests

  12. Process returned mail

  13. Process returned checks

  14. Review all work from previous day for accuracy

  15. Maintain good punctuality and attendance at work

Knowledge, Skills & Abilities:

  1. Computer skills including Microsoft Office Suite

  2. Ability to handle confidential information professionally

  3. Ability to learn and perform in a fast paced environment

  4. Ability to calculate figures such as percentages, fractions and interest

  5. Ability to multi task and adapt to change

  6. Ability to work without close supervision

  7. Excellent internal and external customer service skills

  8. Good written and verbal communication skills

  9. Ability to work well under pressure and with deadlines

  10. Ability to adapt to repeated interruptions

  11. Ability to work well with others in a team environment

  12. Ability to respond to requests and demands professionally and promptly

  13. Ability to learn and follow Bank policies and procedures

  14. High attention to detail with exceptional organizational and time management skills

Basic Qualifications:

  1. High school diploma or equivalent

  2. 1 year experience with computer skills, including Microsoft Word and Excel

  3. Ability to work extended hours as needed



Job Expectations:

Job Expectations:Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

EEO Statement:

Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

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