Customer Care Specialist I
2 months ago
**Customer Care Specialist I - Mansfield, OH**
**Location:** MANSFIELD, OH, US, 44907 **About Lumen**
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumens network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
****The Role****
The Customer Care Specialist I is an entry level position that involves providing general written and verbal customer support for both internal and external Lumen customers with single contact resolution.
****The Main Responsibilities****
* Address internal and external customers basic questions such as billing inquires, order status, and validate services and dependencies of order requests
* Collaborate with key stakeholders such as Order Entry, Customer Care Managers, Account Team, Billing and Provisioning to provide best customer experience
* Utilize current systems to properly authenticate customer
* Solve complex customer issues by using provided systems and resources
* Provide technical support and navigation assistance of Lumens customer portal
* Validate customer request type to create Move Add Change order requests for customer
* Provide best in class customer experience utilizing strong written and verbal communication skills focused on resolving the customers concern at 1st point of contact
* Identify and document root cause of customers issue using active listening and strategic questions
* Other duties as assigned
****What We Look For in a Candidate****
**Required:**
* High School diploma or GED or equivalent
* 1+ years of contact center experience
* Strong computer skills with MS Office experience and the ability to navigate multiple systems at once
* Strong written/verbal communication experience
* Strong Customer Service skills
**Preferred:**
* Knowledge of telecommunications/technology industry
Requisition #: 271056
**EEO Statement**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
-
Customer Care Specialist
3 months ago
Mansfield, United States Sheryna Full time**Customer Care Specialist - Contact Centre** Nottinghamshire Wednesday Ad ID: 89146 Company Job Offer: Sales/Marketing Region: East Midlands City: Nottinghamshire Local area: Mansfield, Nottinghamshire Job name: Customer Care Specialist - Contact Centre Job location: Mansfield, Nottinghamshire Job category: Sales & Retail, Customer Services Contract...
-
Customer Experience Specialist
3 months ago
Mansfield, United States Best Buy Full time**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...
-
Customer Accounts Representative I
4 weeks ago
Mansfield, Ohio, United States Mouser Electronics Full timeTitle: Customer Accounts RepresentativeLocation: Mansfield, TexasCustomer Accounts Representatives partner with customers and internal business partners to help establish credit terms, resolve credit holds on orders, and reduce accounts receivable delinquency in a high-volume environment. The role requires strong customer service, investigation, and...
-
Product Care Specialist
1 month ago
Mansfield, United States Showplace - Mansfield Full timeJob DescriptionJob DescriptionWARNING AMAZING CAREER OPPORTUNITY AHEAD! Currently hiring AWESOME Candidates! Come join the Showplace Family!Here at Showplace our Product Care Specialists have daily opportunities to serve our local communities and to help change lives.Showplace Offers:Competitive WagesExciting Monthly BonusesEmployer Paid...
-
Youth Care Specialist
2 months ago
Mansfield, United States Foundations for Living Full timeResponsibilities Our residential treatment facility is currently seeking a compassionate and dedicated Youth Care Specialist to work with at-risk youth receiving treatment services for trauma. The ideal candidate will be responsible for providing daily care and supervision to our residents, while working collaboratively with a team of professionals to...
-
Healthcare Support Specialist
1 week ago
Mansfield, Texas, United States Texas Health Care PLLC Full timeClinical Support SpecialistTexas Health Care PLLC is in search of a skilled Clinical Support Specialist to enhance our healthcare delivery. The successful candidate will undertake a range of clinical responsibilities, ensuring the smooth functioning of our medical practice.Key Responsibilities:Conduct x-ray imaging and assist in medical proceduresCoordinate...
-
Guest Care Specialist
2 weeks ago
Mansfield, United States Tire Choice Auto Service Centers Full timeJob DescriptionJob DescriptionCompany DescriptionCompany Info: Monro Inc. is a leader in the automotive maintenance and repair services industry. We are the country’s top company-owned automotive repair chain, and our success is driven by employing great people who commit every day to putting our guests first--selling them only what they need and...
-
Rehabilitative Care Specialist
2 weeks ago
Mansfield, Texas, United States ClearSky Health Full timeAt ClearSky Health, we are dedicated to delivering exceptional healthcare that positively impacts the lives of individuals dealing with challenging injuries and health conditions. Our commitment to excellence is reflected in our patient care, our workforce, and the communities we serve. Are you a passionate and empathetic healthcare professional looking for...
-
Customer Care Specialist
1 week ago
Mansfield Center, Connecticut, United States National Veterinary Associates Full timeJoin Our Team as a Client Services RepresentativeNational Veterinary Associates is seeking a dedicated individual who is passionate about both animals and exceptional customer service. This role is perfect for those who thrive in a dynamic environment where they can make a difference in the lives of pets and their owners.Key Responsibilities:Provide...
-
Patient Referral Specialist
1 week ago
Mansfield, Ohio, United States Complete Cardiac & Vascular Care Full timePatient Referral Specialist Job DescriptionQualifications:Minimum of 3 years of experience in a similar role as a Patient Referral Specialist utilizing EMR systems (eCW).Strong understanding of medical terminology, coding systems (ICD-9, ICD-10), and managed care practices.Proficient in electronic medical records management for referrals and patient...
-
Nurse Care Specialist
2 days ago
Mansfield, Ohio, United States Richland Newhope. RCBDD Full timeJob SummaryRichland Newhope RCBDD is seeking a dedicated and compassionate Nurse Care Specialist to join our team. As a key member of our healthcare staff, you will play a vital role in providing high-quality nursing care services to individuals in our community.Key ResponsibilitiesProvide quality nursing care services to individuals to promote their health...
-
Nurse Care Specialist
6 days ago
Mansfield, Texas, United States Methodist Health System Full timeJob SummaryWe are seeking a highly skilled Registered Nurse to join our Medical-Surgical Unit at Methodist Mansfield Medical Center. As a Nurse Care Specialist, you will provide exceptional patient care and work collaboratively with our multidisciplinary team to deliver high-quality patient outcomes.Key ResponsibilitiesProvide Direct Patient Care: Assess,...
-
Nurse Care Specialist
6 days ago
Mansfield, Texas, United States Methodist Health System Full timeJob SummaryWe are seeking a highly skilled Registered Nurse to join our Medical-Surgical Unit at Methodist Mansfield Medical Center. As a Nurse Care Specialist, you will provide exceptional patient care and work collaboratively with our multidisciplinary team to deliver high-quality patient outcomes.Key ResponsibilitiesProvide Direct Patient Care: Assess,...
-
Nurse Care Specialist
2 days ago
Mansfield, Ohio, United States IntelyCare Full timeJob SummaryWe are seeking a skilled Registered Nurse (RN) to join our team at IntelyCare. As a Nurse Care Specialist, you will provide high-quality patient care in post-acute facilities, working closely with physicians and medical staff to develop and implement effective care plans.Key ResponsibilitiesProvide quality care to patients in post-acute...
-
Customer Care Associate
1 week ago
Mansfield, Ohio, United States Mr Appliance Full timeJob Overview Are you passionate about assisting clients in finding effective solutions? Do you possess a friendly demeanor and outstanding communication skills? Would you like to contribute to enhancing the daily lives of families in your area? If this resonates with you, we invite you to consider a position with Mr. Appliance, a premier customer service...
-
Guest Care Sales Specialist
1 week ago
Mansfield, United States Mr. Tire Auto Service Centers Full timeJob DescriptionJob DescriptionCompany DescriptionMonro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. Headquartered in our...
-
Mold Setup Specialist
6 days ago
Mansfield, Ohio, United States Stoneridge Full time**About Stoneridge**Stoneridge is a leading manufacturer of advanced technologies for various vehicle markets. Our company has been designing and developing innovative solutions for over five decades.**Job Summary**We are seeking a skilled Mold Setup Specialist to support our mold maintenance and production activities. This role involves mold cleaning,...
-
Licensed Specialist in School Psychology
6 days ago
Mansfield, Ohio, United States Supplemental Health Care Full timeJob Description:Supplemental Health Care is a leading provider of staffing solutions for the healthcare industry, and we're proud to be a partner to every person we work with. As a School Psychologist, you'll be part of our team that supports schools and districts in need of qualified professionals.We're currently hiring for a Licensed Specialist in School...
-
Customer Service Representative
3 weeks ago
Mansfield, United States PSG Global Solutions Full timeAt Real we're always looking for new and ambitious people to help deliver exceptional service levels, change the lives of the candidates we represent and partner with some of the world's best pharmaceutical, biotechnology and medical companies. As specialists in recognising talent, we pride ourselves on not just finding the best people for our client...
-
Grain Operations Specialist
2 months ago
Mansfield, United States Centerra Co-op Full timeJob DescriptionJob DescriptionGrain Operations SpecialistReports to: Grain Operations ManagerPosition Objective: The Grain Operations Specialist takes Individuals who take pride and ownership in their work and are conscientious, enjoy physical work, driven to interact with others, respond positive to pressure and have an internal drive to take care of our...