Guest Care Specialist

3 weeks ago

Mansfield, United States Tire Choice Auto Service Centers Full time
Job DescriptionJob DescriptionCompany Description

Company Info:   

Monro Inc. is a leader in the automotive maintenance and repair services industry.  We are the country’s top company-owned automotive repair chain, and our success is driven by employing great people who commit every day to putting our guests first--selling them only what they need and making sure the work performed on their cars is done right the first time, every time.     

   

Founded in 1957 in Rochester, New York, we now have over 1,300 company-owned locations servicing over four million cars each year in the US in 28 eastern and mid-western states. Monro offers our guests a wide range of tire choices and repair services, such as exhaust, brake, suspension, alignment, ride control, tire, battery, electrical, air conditioning, and scheduled maintenance services under several leading brands.  We are a publicly traded company and a top performer on the NASDAQ both in our results and our return to our investors.    

Job Description

About The Role:  

The Guest Care Specialist role is full time or part-time and is an hourly position based upon needs of the business. The Guest Care Specialist is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Guest Care Specialist is expected to provide a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge. Guest Care Specialists must be comfortable answering the phone, inviting guest into our store, and making guests feel welcome during their visit.  

  Pay Rate: $16.00 to $19.00 Hourly

  

Responsibilities:  

  

  • Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process.   

  • First point of contact for guests on the phone and in the store. Responsible for engaging guests, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.   

  • Under the direction of management, assists in various aspects of guest care, work order completion and register assistance, facility maintenance, and outside purchase ordering.  

  • This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.  

  • Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to guest service issues, guest complaints, and/or business opportunities.  

  • Able to understand and effectively communicate all products and services Monro offers to guests.    

  • Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.   

  • Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.  

  • Maintain an organized and neat guest waiting area.  

  • Other duties as assigned.  

Qualifications

Qualifications:  

  

  • High school diploma or equivalent required.  

  • Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)  

  • Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to guests.  

  • Strong problem-solving skills.  

  • Ability to work, Days, Evenings, Weekends, Holidays 

  • Work Environment & Physical Requirements:  

  • This job operates in an automotive shop environment.  The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. General Service Technicians must be able to complete the following but not limited to:  

  • Profile Summary:  

  • Possess a strong focus on providing excellent guest service.  

  • Must be able to communicate clearly and professionally, both verbally and in writing.  

  • Must be able to develop a good understanding of the products or services being offered to guests.  

  • Possess basic sales skills.  

  • Must be able to think critically and find effective solutions to address guest concerns or resolve issues.  

  • Able to effectively manage time and can handle multiple priorities or various tasks at one time.  

  • Able to collaborate with others, work well with teammates, provide support when needed.  

  •  



Additional Information

Benefits

  • Paid vacation and holidays for Full-Time Teammates 

  • Reimbursement for ASE Certifications   

  • Reimbursement for State Inspection Licenses, where applicable   

  • 401k eligibility immediately upon hire 

  • Direct Deposit 

  • Employee Discounts 

  • Healthcare, Vision, and Dental for Full time teammates   

  • Employee Access Perks 

  • Career Advancement Opportunities  

Your next Destination

Growth Opportunity:

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

  • Guest Care Sales Specialist

    2 weeks ago

    Mansfield, United States Mr. Tire Auto Service Centers Full time

    Job DescriptionJob DescriptionCompany DescriptionMonro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.  Headquartered in our...

  • Guest Service Associate

    12 hours ago

    Mansfield, United States Wax Center Partners Full time

    Job Type Part-time Description Does the idea of earning unlimited commission plus a generous bonus drive you to want to succeed?Are you looking to put your talent for sales and love of the beauty industry to good use?Do you thrive in a fast-paced, results-driven team environment?If so, WE'VE GOT YOUR NEXT GREAT CAREER OPPORTUNITY! We are a dynamic...

  • Housekeeping Linen Specialist

    2 weeks ago

    Mansfield, Ohio, United States JDK Management Company, LP Full time

    Become a Key Member of Our Team as a Housekeeping Linen Specialist at JDK Management Company, LPAre you seeking a position where you can play a vital role in maintaining a pristine and welcoming environment for guests? JDK Management Company, LP is in search of a Housekeeping Linen Specialist to enhance our dedicated team. If you possess the skills to manage...

  • Guest Experience Associate

    3 months ago

    Mansfield, United States AEG Full time

    At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the "third home" for our guests - where they learn, where they live, and where TOCA becomes the place where they play. Whether they're kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for...

  • Sales/Guest Service Associate

    3 months ago

    Mansfield, United States Wax Center Partners Full time

    Job Type Full-time, Part-time Description Does the idea of earning unlimited commission plus a generous bonus drive you to want to succeed!Are you looking to put your talent for sales and love of the beauty industry to good use!Do you thrive in a fast-paced, results-driven team environment?If so, WE'VE GOT YOUR NEXT GREAT CAREER OPPORTUNITY! We are a dynamic...

  • Youth Care Specialist

    2 months ago

    Mansfield, United States Foundations for Living Full time

    Responsibilities Our residential treatment facility is currently seeking a compassionate and dedicated Youth Care Specialist to work with at-risk youth receiving treatment services for trauma. The ideal candidate will be responsible for providing daily care and supervision to our residents, while working collaboratively with a team of professionals to...

  • Healthcare Support Specialist

    2 weeks ago

    Mansfield, Texas, United States Texas Health Care PLLC Full time

    Clinical Support SpecialistTexas Health Care PLLC is in search of a skilled Clinical Support Specialist to enhance our healthcare delivery. The successful candidate will undertake a range of clinical responsibilities, ensuring the smooth functioning of our medical practice.Key Responsibilities:Conduct x-ray imaging and assist in medical proceduresCoordinate...

  • Rehabilitative Care Specialist

    2 weeks ago

    Mansfield, Texas, United States ClearSky Health Full time

    At ClearSky Health, we are dedicated to delivering exceptional healthcare that positively impacts the lives of individuals dealing with challenging injuries and health conditions. Our commitment to excellence is reflected in our patient care, our workforce, and the communities we serve. Are you a passionate and empathetic healthcare professional looking for...

  • Nurse Care Specialist

    1 day ago

    Mansfield, Ohio, United States OhioHealth Full time

    Job Summary:We are seeking a skilled and compassionate Registered Nurse to join our team at OhioHealth. As a Nurse Care Specialist, you will provide high-quality patient care and support to individuals and families in a variety of healthcare settings.Key Responsibilities:Assess, plan, implement, and evaluate patient care services to ensure optimal health...

  • Customer Care Specialist

    3 months ago

    Mansfield, United States Sheryna Full time

    **Customer Care Specialist - Contact Centre** Nottinghamshire Wednesday Ad ID: 89146 Company Job Offer: Sales/Marketing Region: East Midlands City: Nottinghamshire Local area: Mansfield, Nottinghamshire Job name: Customer Care Specialist - Contact Centre Job location: Mansfield, Nottinghamshire Job category: Sales & Retail, Customer Services Contract...

  • Culinary Specialist

    2 weeks ago

    Mansfield, Texas, United States Lacado Full time

    Job OverviewWe are seeking a skilled Culinary Specialist to contribute to our culinary operations. In this role, you will be responsible for preparing and cooking a diverse range of dishes that delight our guests.Your passion for delivering outstanding dining experiences through high-quality cuisine is essential. With prior experience in a culinary setting,...

  • Patient Referral Specialist

    2 weeks ago

    Mansfield, Ohio, United States Complete Cardiac & Vascular Care Full time

    Patient Referral Specialist Job DescriptionQualifications:Minimum of 3 years of experience in a similar role as a Patient Referral Specialist utilizing EMR systems (eCW).Strong understanding of medical terminology, coding systems (ICD-9, ICD-10), and managed care practices.Proficient in electronic medical records management for referrals and patient...

  • Nurse Care Specialist

    6 days ago

    Mansfield, Ohio, United States Richland Newhope. RCBDD Full time

    Job SummaryRichland Newhope RCBDD is seeking a dedicated and compassionate Nurse Care Specialist to join our team. As a key member of our healthcare staff, you will play a vital role in providing high-quality nursing care services to individuals in our community.Key ResponsibilitiesProvide quality nursing care services to individuals to promote their health...

  • Nurse Care Specialist

    1 week ago

    Mansfield, Texas, United States Methodist Health System Full time

    Job SummaryWe are seeking a highly skilled Registered Nurse to join our Medical-Surgical Unit at Methodist Mansfield Medical Center. As a Nurse Care Specialist, you will provide exceptional patient care and work collaboratively with our multidisciplinary team to deliver high-quality patient outcomes.Key ResponsibilitiesProvide Direct Patient Care: Assess,...

  • Nurse Care Specialist

    1 week ago

    Mansfield, Texas, United States Methodist Health System Full time

    Job SummaryWe are seeking a highly skilled Registered Nurse to join our Medical-Surgical Unit at Methodist Mansfield Medical Center. As a Nurse Care Specialist, you will provide exceptional patient care and work collaboratively with our multidisciplinary team to deliver high-quality patient outcomes.Key ResponsibilitiesProvide Direct Patient Care: Assess,...

  • Nurse Care Specialist

    6 days ago

    Mansfield, Ohio, United States IntelyCare Full time

    Job SummaryWe are seeking a skilled Registered Nurse (RN) to join our team at IntelyCare. As a Nurse Care Specialist, you will provide high-quality patient care in post-acute facilities, working closely with physicians and medical staff to develop and implement effective care plans.Key ResponsibilitiesProvide quality care to patients in post-acute...

  • Product Care Specialist

    1 month ago

    Mansfield, United States Showplace - Mansfield Full time

    Job DescriptionJob DescriptionWARNING AMAZING CAREER OPPORTUNITY AHEAD! Currently hiring AWESOME Candidates! Come join the Showplace Family!Here at Showplace our Product Care Specialists have daily opportunities to serve our local communities and to help change lives.Showplace Offers:Competitive WagesExciting Monthly BonusesEmployer Paid...

  • Culinary Preparation Specialist

    1 week ago

    Mansfield, Texas, United States Costa Vida Full time

    Job OverviewCULINARY PREPARATION SPECIALISTPART TIME POSITIONWEEKEND AVAILABILITY REQUIREDCompensation starts at $16 per hour plus TIPSJoin the team at Costa Vida! We are looking for dedicated individuals to fill the role of Culinary Preparation Specialist. This position is essential to our restaurant operations, providing an opportunity to positively...

  • Transfer Specialist

    2 days ago

    Mansfield, Ohio, United States Service Corporation International Full time

    Job SummaryService Corporation International is seeking a skilled Transfer Specialist to join our team. As a Transfer Specialist, you will be responsible for the care and transportation of deceased individuals, ensuring a dignified and respectful experience for families and loved ones.Key ResponsibilitiesTransfersDrive company-owned vehicles to perform...

  • Culinary Specialist

    2 weeks ago

    Mansfield, Pennsylvania, United States Perkins Restaurant & Bakery - JDK Management Full time

    Position OverviewWe are seeking a dedicated Culinary Specialist who is enthusiastic about crafting and preparing meals that meet our high standards. Your role will be pivotal in delivering an exceptional dining experience to our patrons through your dedication to quality food preparation.Key ResponsibilitiesPrepare menu offerings in accordance with...