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Customer Support Consultant

2 months ago


Boston, United States SideRamp Full time

About SideRamp SideRamp allows professionals to engage with part-time opportunities in the gig economy, offering a centralized platform that manages high-quality, flexible side gigs. We focus on connecting our users to various freelance and part-time work—from discovering opportunities to streamlining the application process. Customer Support Consultant Introduction We are collaborating with a dynamic tech company in need of a Customer Support Consultant for part-time, project-based engagements. Your primary focus will be to deliver exceptional support to our clients. Client The client operates in the software industry and is focused on AI production software. Description As a Customer Support Consultant, you will play a crucial role in providing top-notch assistance to our customers. You will closely engage with various teams to ensure a seamless support experience. Responsibilities Address customer inquiries and issues promptly and professionally Provide product information, troubleshooting guidance, and solutions to customers Collaborate with the technical team to resolve complex problems Document customer interactions and feedback for continuous improvement Assist in creating support documentation and knowledge base articles Requirements Prior experience in customer support or a related field Excellent communication and interpersonal skills Proficiency in using help desk software and CRM systems Ability to multitask and prioritize in a fast-paced environment A passion for delivering exceptional customer service #J-18808-Ljbffr