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Ticket/Gate Agent
3 months ago
Ticket/Gate Agent (Customer Service Agent) - SJC in SAN JOSE, California
Ticket/Gate Agent (Customer Service Agent) - SJC
United States, California, San Jose
Airport Customer Service
27-Jun-2024
Ref #: 25265
How you'll help us Keep Climbing (overview & key responsibilities)
Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Ticket/Gate Agent, you will be the first to greet our customers, guide them to where they need to go, and assist them on the computer with their ticketing and baggage check-in process.
This position is an entry-level position. Our leaders provide mentorship to help advance your career
Our agents understand the demands of air travel and are determined to make the experience as smooth and enjoyable as possible for our customers by helping with routing, trip planning, and gate boarding. Responsibilities include:
Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation.
Tagging and lifting baggage from scales to conveyor belts. Some bags will weigh up to 70 pounds.
Operating loading bridges.
Opening, closing, and securing aircraft doors.
Escorting unaccompanied minors and disabled passengers throughout the airport.
Scheduling is based on operational needs. Shifts range from early morning to overnight. Each station is different based on its individual flight schedule. You will also work between 20 and 40 hours per week based on your seniority.
The starting pay is $21.85 per hour. Additional pay increases occur regularly through 10.5 years.
What you need to succeed (minimum qualifications)
Consistently prioritizes safety and security of self, others, and personal data.
Embrace diverse people, thinking, and styles.
Possesses a high school diploma, GED, or high school equivalency.
Is at least 18 years of age and has authorization to work in the United States.
Proficiency in English.
Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
Possess basic digital literacy.
Pass a physical ability test (PAT).
Pass a Customer Service Assessment.
Ability to hold airport specific requirements such as a SIDA Badge and Customs Seal.
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans.
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