Virtual Ticketing Coordinator

1 month ago

San Diego, California, United States Serenity Trails Travel Co Full time
Job Title: Virtual Ticketing Agent

Job Type: Part-Time/Full-Time Available

Company Overview:

Serenity Trails Travel Co is a leading travel agency specializing in comprehensive travel solutions for corporate clients. We are committed to delivering exceptional service and ensuring seamless travel experiences.

Position Summary:

We are seeking a dedicated Remote Ticketing Agent to join our team. In this role, you will play a key role in assisting with ticketing, travel coordination, and providing top-notch customer service to our corporate clients.

Key Responsibilities:

  • Ticketing and Travel Coordination: Serve as the primary point of contact for corporate clients, handling ticketing inquiries, reservations, and itinerary updates.
  • Travel Arrangements: Coordinate ticketing arrangements, including flights, accommodations, transportation, and meetings, ensuring seamless experiences for clients.
  • Scheduling and Itineraries: Assist with scheduling appointments, meetings, and travel itineraries for corporate executives and team members.
  • Client Support: Provide personalized recommendations and advice to clients, offering insights and expertise to enhance their travel experiences.
  • Vendor Liaison: Liaise with travel partners and vendors to secure bookings, confirmations, and updates, maintaining clear communication and accuracy.
  • Issue Resolution: Anticipate and address any issues or concerns that may arise during travel, providing prompt assistance and creative solutions to ensure client satisfaction.
  • Record Keeping: Maintain organized records of ticketing bookings, expenses, and client information, ensuring confidentiality and compliance with company policies.
  • Team Collaboration: Collaborate with team members to support the overall success of the department and ensure a positive client experience.

Benefits:

  • Competitive Pay: Competitive pay with opportunities for performance-based bonuses.
  • Flexible Work Schedule: Flexible work schedule with remote work options.
  • Comprehensive Benefits: Comprehensive health, dental, and vision insurance plans.
  • Retirement Savings: Retirement savings plan with company matching contributions.
  • Paid Time Off: Paid vacation, holidays, and sick leave.
  • Professional Development: Opportunities for professional development and career advancement.
  • Travel Perks: Travel perks and discounts on vacation packages, accommodations, and more.
  • Supportive Work Environment: Supportive and collaborative work environment with a team dedicated to creating unforgettable travel experiences.

Qualifications:

  • Customer Service Experience: Previous experience in customer service, ticketing, travel coordination, or a related field is preferred.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
  • Organizational Skills: Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines effectively.
  • Technical Skills: Proficiency in using office software and online reservation platforms.
  • Travel Knowledge: Passion for travel and a deep understanding of different destinations, cultures, and travel styles.
  • Adaptability: Ability to work independently and as part of a collaborative team in a fast-paced environment.
  • Flexibility: Flexibility to adapt to changing priorities and client needs.

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