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Customer Relations Representative
3 months ago
Customer Relations Representative - State Farm Agent Team Member
Full Time in Russell Springs, KY
Benefits
Paid time off (vacation and personal/sick days)
Hourly pay plus commission/bonus
Valuable career-building experience
Growth potential/Opportunity for advancement within my office
401(k) matching
Bonus based on performance
Company parties
Donation matching
Flexible schedule
Training & development
Tuition assistance
ROLE DESCRIPTION
As a Customer Relations Representative with Lindsey Wilson Gosser State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES
Establish customer relationships and follow up with customers as needed.
Be the first on the phones and to greet customers in person as they come into the office.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based approach to get customers to the correct department for servicing.
Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS
Dedicated to customer service
Able to effectively relate to a customer, answer their questions, and anticipate their needs.
Excellent communication skills to assist customers and coordinate with other agency team members
Proactive in problem-solving
Extroverted and naturally smiling
Compensation $12.00 - $13.15 per hour
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Join a community of good neighbors
Make a difference in your community every day.
Gain confidence and grow your dream career.
Earn benefits and rewards that are second to none.
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