Industrial Hose Technical Customer Service Representative

2 months ago


Cleveland, United States MRA Recruiting Services Full time
Company: Triad Technologies
Position: Industrial Hose Technical Customer Service Representative
Location: Cleveland, OH

Description

This individual is responsible for handling all essential duties and responsibilities of inside sales and customer service, with a focus on Industrial Hose products. This is a full-time position, M-F, 8:00am - 5:00pm.
  • Building and maintaining excellent customer relationships;
  • Responding to all customer inquiries and requests received via incoming phone calls, faxes, e-mails, Company website and EDI per customer's time constraint;
  • Providing technical assistance to customers (i.e., Part number identification & clarification, model code creation, customer print/drawing reading, BOM assembly creation, etc.);
  • Order entry (Manual, website, EDI, AutoOrder); Quotation entry; RMA entry;
  • Credit Memo creation;
  • Issuing and completing vendor returned goods authorizations when applicable;
  • Purchasing including entering purchase orders on vendor's computer systems (TOPS, P21, Extranet);
  • Assisting outside sales personnel with customer requests and quotations;
  • Supporting other departments within Triad (internal customers);
  • Expediting customer orders on a daily basis;
  • Acting as liaison between customers and vendors;
  • Handling customer objectives and resolving customer problems;
  • Taking ownership of customer orders/requests/problems from beginning to end;
  • Helping in building and maintaining vendor relationships;
  • Ongoing training on products and services provided by Triad Technologies;
  • Participation in efforts to streamline and make departmental processes better;
  • Maintain professional, pleasant demeanor when working with internal and external customers.
  • Other duties as assigned.
  • Establishes, develops and maintains business relationships with current customers and prospective
Qualifications
  • High School diploma (or equivalent)
  • Three or more years of related work experience
  • Industrial Hose or industry experience preferred.
  • Must have excellent interpersonal and telephone skills.
  • Ability to communicate clearly, accurately, effectively and professionally with customers, vendors and other Triad employees;
  • Reads and follow written work instructions.
  • Possess strong mathematical skills- add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Able to define problems, collect data, establish facts and draw valid conclusions.
  • Able to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Excellent attention to detail
  • Possess accurate keyboarding skills (for data entry). To perform this job successfully, an individual should have Microsoft Office and Outlook knowledge. Knowledge of Prophet21 software and other vendor computer systems are preferred.
  • Possess accurate keyboarding skills (for data entry). To perform this job successfully, an individual should have Microsoft Office and Outlook knowledge. Knowledge of Prophet21 software, Rubber Tree and/or other vendor computer systems are preferred.
  • Individuals must score 70% or higher on the Mechanical Aptitude test.

We Make it Easy

Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.

As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.

We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.

  • Cleveland, Ohio, United States MRA Recruiting Services Full time

    This role is responsible for providing exceptional customer service and technical support to clients in the industrial hose industry.The ideal candidate will have strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.Build and maintain strong relationships with customers to ensure their needs...


  • Cleveland, Ohio, United States Veterans Canteen Service - VCS Full time

    We are seeking a Customer Service Representative to join our team at Veterans Canteen Service - VCS. In this role, you will be the face of our organization, providing top-notch service to our customers in our cafes and retail markets.Key responsibilities of this role include:Providing personalized service to each customerProcessing sales transactions...


  • Cleveland, Ohio, United States Famous Supply Full time

    Famous Supply is a wholesale distributor committed to serving contractors, builders, and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments.We are seeking a skilled Sales and Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing superior service to...


  • Cleveland, United States Insight Global Full time

    Job DescriptionJob DescriptionA client of Insight Global is looking for a qualified Customer Service Representative to sit in Brecksville, OH.Duties and Responsibilities: This following list of duties and responsibilities is not comprehensive but meant to represent the most common or important duties of the position. Other duties may be required and/or...


  • Cleveland, United States Insight Global Full time

    A client of Insight Global is looking for a qualified Customer Service Representative to sit in Brecksville, OH.Duties and Responsibilities: This following list of duties and responsibilities is not comprehensive but meant to represent the most common or important duties of the position. Other duties may be required and/or assigned.* Demonstrate a sincere...


  • Cleveland, United States Insight Global Full time

    A client of Insight Global is looking for a qualified Customer Service Representative to sit in Brecksville, OH. Duties and Responsibilities: This following list of duties and responsibilities is not comprehensive but meant to represent the most common or important duties of the position. Other duties may be required and/or assigned. * Demonstrate a sincere...


  • Cleveland, Ohio, United States First Federal Lakewood Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at First Federal Lakewood. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers by handling their transactions, answering their inquiries, and addressing any issues they may have.Key...


  • Cleveland, United States The Garland Company, Inc. Full time

    GENERAL SUMMARY OF POSITION: The Customer Service Representative serves as a direct point of contact for Garland’s customers and is responsible for promoting, increasing, developing, facilitating, and maintaining customer sales and customer satisfaction. The Customer Service Representative must troubleshoot, problem-solve, communicate, and coordinate with...


  • Cleveland, Ohio, United States Firefighters Community Credit Union Full time

    Role OverviewFulfill a vital role at Firefighters Community Credit Union, serving as the voice of our organization by delivering exceptional customer service in a fast-paced call center environment. Utilize your interpersonal and technical skills to address member inquiries, provide product education, and foster long-term relationships.Key...


  • Cleveland, Mississippi, United States Domino's Pizza LLC Full time

    **Job Overview:**">We are seeking a dedicated Customer Service Representative to join our Domino's Pizza LLC team. In this role, you will be the face of our brand, ensuring every customer has a positive experience.">**Estimated Salary:** $40,000 - $55,000 per year.">**Key Responsibilities:**">Greet customers in a friendly and professional manner">Take orders...


  • Cleveland, Ohio, United States Metro Industrial Services Full time

    Job DescriptionMetro Industrial Services is seeking highly skilled professionals for the position of Industrial Manufacturing Specialist. Located in a manufacturing facility near Cleveland, OH, this role offers opportunities for growth and development in a dynamic environment.Key ResponsibilitiesPerform tasks related to die making, repair, troubleshooting,...


  • Cleveland, United States Trillium Staffing Full time

    Trillium is Now Hiring a Customer Service Representative in Cleveland! This is an exciting opportunity to join an established and reputable business services company in Cleveland as an experienced Customer Service Representative! As a Customer Service Representative, you will be answering incoming and outgoing phone calls, responding via email to clients and...


  • Cleveland, Ohio, United States ISTYLE FURNITURE Full time

    Company OverviewiStyle Furniture is a dynamic company that values collaboration and supports employee success.We offer competitive pay, flexible hours, and opportunities for advancement in a fast-paced environment.Job SummaryThis Sales / Customer Service Representative role involves engaging with customers, promoting products, and resolving issues in a...


  • Cleveland, United States Lincoln Electric Holdings, Inc. Full time

    Lincoln Electric is seeking an Associate Technical Service Representative, who will provide basic warranty and technical sales support across an entire product line. The Associate Technical Service Rep plays a key role in supporting external customer Technical, Associate, Customer Service, Service, Support, Manufacturing, Retail, Warranty Learn More


  • Cleveland, United States AirSystems Unlimited Full time

    AirSystems Unlimited, LLC. serving the Chattanooga and Cleveland, TN areas is looking to hire a full-time 5-star Customer Service Representative to join our A-team. This dynamic position is responsible for managing incoming phone calls and emails regarding service, maintenance, replacement requests, and scheduling orders. Are you comfortable creating,...


  • Cleveland, United States Cenveo Worldwide Limited Full time

    Cenveo is a leading North American manufacturer of envelopes with over 100 years of experience and approximately 30 billion envelopes manufactured annually. We are hiring immediately a Customer Service Representative with print knowledge preferred. for the Cleveland, Ohio Print Center facility. The ideal candidate will have a minimum of 3-4 years of...


  • Cleveland, Wisconsin, United States Kunes Country Auto Group Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. This role is ideal for someone who is passionate about delivering exceptional service and building strong relationships with customers.


  • Cleveland, United States SP Plus Corporation Full time

    Overview: SP+ is driven by Our Promise, Making Every Moment Matter for a World on the Go. Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment,...


  • Cleveland, United States PFS - Professional Financial Services Full time

    Do you take pride in having exceptional communication skills? Are you comfortable providing noteworthy customer service and building relationships along the way? Your skills could be used to work hand in hand in assisting our customers. With this role, you will have the opportunity to help them through their automobile financing needs both over the phone and...


  • Cleveland, Ohio, United States The Sherwin-Williams Company Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at The Sherwin-Williams Company. As a key member of our support team, you will be responsible for delivering exceptional customer service and order management support to external and internal customers and brands.