Client Experience Liaison

5 days ago


Clearwater, United States Faster Way to Fat Loss Full time
Client Experience Specialist

At Faster Way to Fat Loss, we're committed to delivering exceptional client experiences that drive long-term success. As a Client Experience Specialist, you'll play a critical role in fostering strong relationships with our clients, coaches, and community members.

Key Responsibilities:
  • Client Communication: Provide world-class service to current clients, coaches, and community members through multiple channels of communication.
  • Prospect Engagement: Engage in multi-platform outreach to nurture prospects and drive growth of new client and VIP programs.
  • Membership Management: Proactively communicate with clients who wish to modify their membership status.
  • Customer Service: Deliver consistent high-quality customer service experiences, resolving customer complaints within two hours.
  • Account Management: Review client accounts, providing updates on billing, shipping, warranties, and other account items.
  • Reporting and Analysis: Track key performance indicators (KPIs) and benchmarks, collaborating with cross-functional teams to enhance client services and brand awareness.
  • Client Feedback: Analyze client feedback on cancellation reasons and implement solutions to retain clients.
  • Process Documentation: Document processes and log technical issues, client compliments, and complaints.
  • Industry Insights: Stay up-to-date on industry trends and new CRM technologies, informing management of relevant findings.

We're looking for a skilled and dedicated individual to join our team as a Client Experience Specialist. If you're passionate about delivering exceptional client experiences and driving business growth, we encourage you to apply.



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