Technical Specialist- Junior

4 weeks ago

Raleigh, United States Ark Solutions Full time
Technical Specialist- Junior
REMOTE ROLE

The Technical Specialist is a senior-level resource with specialized knowledge and experience in a specific technology. The Service Desk uses technical expertise in the Service Delivery of an
Information Technology Infrastructure and an understanding of business needs to
evaluate assigned IT incident and problem service desk tickets to appropriately
prioritize and evaluate business impact. Serves as a technical resource on all
of client dept's standard desktop applications to 10,000+ computer users. Provides an
understanding and knowledge of applications serving as a strong base for
technical expertise in client dept products and programs. Ability to work
independently to analyze customer's needs and resolve technical problems;
manage time to meet schedules; prioritize tasks according to customer needs;
communicate highly technical information to non-technical users; troubleshoot
hardware and software problems involving local area networks and personal
computer systems; manage critical incidents, identify problems, make necessary
corrections, and/or assist others with resolutions. Supports end user password
resets. Instructs users via phone and/or email on the basic functionality of
desktop applications. Follows detailed procedures while making recommendations
for routine problem solutions. Takes calls from end users verifying their
identity, demographics and communicating effectively to understand their
request. Enters information into the ServiceNow call tracking system and
monitors to ensure customer service needs are met for all computer and network
related issues. Distributes Agency-wide email communications and notices
related to technology issues.

Proactively promotes positive customer relationships and mentors others
to ensure client satisfaction and organizational success. Takes ownership of
customer problems and works with a sense of urgency to resolve incidents and
problems. Provides updates on work progress to the customer and others using
call tracking system. Has significant technical knowledge and serves as a
resource for others to help solve complex problems. Skilled in different types
of computer hardware, software, peripherals and components, networking
protocols and communications. Stays abreast of current technology in a changing
environment. Identifies emerging trends and issues, researches and makes
suggestions for technical solutions to solve current and future problems. Uses
extensive knowledge to develop and/or implement information technology
solutions to enhance organizational success. Works with Data Center Operations
with user file server data storage, network reservations, data restores,
various account creations and modifications (AD, email, NCID, CITRIX, etc.).
Works with application development teams to identify application issues at the
customer level and provide technical detail in order for development teams to
accurately identify problems within applications. Works with network
infrastructure teams to identify network issues at the customer level and
provide significant technical detail to assist in network hardware resolutions.
Project Management - Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.

Develop and maintain appropriate documentation for all responsible areas -
This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.

System Security -
It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.

Skills Matrix: Skill Required / Desired Amount of Experience Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software and/or hardware Required 3 Years Ability to identify trends and makes suggestions for technical modifications to solve future problems. Required 3 Years Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction. Required 3 Years Ability to document solutions that solve client problems and clearly presents these solutions. Required 3 Years Analysis of technical and user documentation for technical assistance and support. Required 3 Years Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters Required 3 Years Demonstrates a customer orientation and effectively communicates verbally and in writing. Required 3 Years Demonstrates initiative in solving problems associated with projects and daily work. Required 3 Years Demonstrates knowledge and a working experience with ServiceNow call tracking system. Required 3 Years

  • Technical Specialist- Junior

    3 weeks ago

    Raleigh, United States BCforward Full time

    Technical Specialist- Junior BCforward is currently seeking highly motivated Technical Specialist- Junior in Raleigh, NC 27610Position Title: Technical Specialist- Junior Location: Raleigh, NC 27610 Shift Timing: Mon - Friday 40.00 Hours Per Week Anticipated start date: 1- 3 Weeks Duration: 12 month contract and possibility to be extended the contract. Pay...

  • Technical Specialist- Junior

    1 week ago

    Raleigh, United States BCforward Full time

    Technical Specialist- Junior BCforward is currently seeking highly motivated Technical Specialist- Junior in Raleigh, NC 27610Position Title: Technical Specialist- Junior Location: Raleigh, NC 27610 Shift Timing: Mon - Friday 40.00 Hours Per Week Anticipated start date: 1- 3 Weeks Duration: 12 month contract and possibility to be extended the contract. Pay...

  • Technical Specialist- Junior

    1 month ago

    Raleigh, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Technical Specialist- Junior (Hybrid)Location: Raleigh, NCDuration: 12+ MonthsJob Description:The client Web Systems is seeking an Expert Level Technical Specialist/Agile product owner who leads Business owners in the translation of customer requests into technical requirements and user stories, coordinates software,...

  • Technical Specialist- Junior

    1 week ago

    Raleigh, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Technical Specialist- Junior (Hybrid)Location: Raleigh, NCDuration: 12+ MonthsJob Description:The client Web Systems is seeking an Expert Level Technical Specialist/Agile product owner who leads Business owners in the translation of customer requests into technical requirements and user stories, coordinates software,...

  • Technical Specialist- Junior

    3 weeks ago

    Raleigh, United States DATASOFT TECHNOLOGIES Full time

    Technical Specialist- Junior Hybrid bout the Job Duration: 8 Month contract w. possible extension Location: Raleigh, NC Pay rate: Hourly Job ID: 732469 Qualifications: Experience building VueJS progressive web apps with a SharePoint 2019 backend (Angular also ok) Experience Creating OOTB SharePoint Sites to handle very large lists and...

  • Junior High Technical Specialist

    7 days ago

    Raleigh, United States Cynet Systems Full time

    Job Description: The client Web Systems is seeking an Expert Level Technical Specialist/Agile product owner who leads Business owners in the translation of customer requests into technical request and user stories, coordinates software, release schedules with the Business and Technical Team, develops business requirements, helps facilitate change...

  • Technical Specialist- Junior

    2 weeks ago

    Raleigh, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Technical Specialist- Junior (Hybrid)Location: Raleigh, NCDuration: 12+ MonthsJob DescriptionThe client provides information technology support and services to State agencies and other public sector entities across client. The client establishes and documents the strategic direction of IT in the state and develops...

  • Technical Specialist- Junior

    3 weeks ago

    Raleigh, United States Serigor Inc Full time

    Job Title: Technical Specialist- Junior (Hybrid) Location: Raleigh, NC Duration: 12+ Months Job Description The client provides information technology support and services to State agencies and other public sector entities across client. The client establishes and documents the strategic direction of IT in the state and develops standards and accountability...

  • Technical Specialist- Junior

    1 week ago

    Raleigh, United States Serigor Inc Full time

    Job Title: Technical Specialist- Junior (Hybrid) Location: Raleigh, NC Duration: 12+ Months Job Description The client provides information technology support and services to State agencies and other public sector entities across client. The client establishes and documents the strategic direction of IT in the state and develops standards and accountability...

  • Technical Specialist- Junior

    1 week ago

    Raleigh, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Technical Specialist- Junior (Hybrid)Location: Raleigh, NCDuration: 12+ MonthsJob DescriptionThe client provides information technology support and services to State agencies and other public sector entities across client. The client establishes and documents the strategic direction of IT in the state and develops...

  • GIS Technical Specialist

    4 weeks ago

    Raleigh, United States NR Consulting Full time

    Job Title: GIS Technical Specialist Location: Raleigh, NC (Remote) Position Type: Contract with possible extension Duration: 12+ months Short Description: The Technical Specialist is a senior level resource with specialized knowledge and experience in a specific technology. Complete Description: The Technical Specialist is a senior level resource...

  • GIS Technical Specialist

    1 week ago

    Raleigh, United States NR Consulting Full time

    Job Title: GIS Technical Specialist Location: Raleigh, NC (Remote) Position Type: Contract with possible extension Duration: 12+ months Short Description: The Technical Specialist is a senior level resource with specialized knowledge and experience in a specific technology. Complete Description: The Technical Specialist is a senior level resource...

  • Java Technical Specialist

    3 days ago

    Raleigh, United States Crescens Full time

    Job Title: Technical Specialist Location: Raleigh, NC (Hybrid) Duration: 12 months Job Description : seeking a short term (approx. 12 month) contractor assignment. The selected candidate will fill the role of Java Mid-Level Technical Specialist on the DMV Traffic Records Systems (TRS) to backfill the current team as they develop the eCrash /NC-CRIS...

  • Technical Specialist

    3 weeks ago

    Raleigh, United States Cynet Systems Full time

    We are looking for Technical Specialist for our client in Raleigh, NC Job Title: Technical Specialist Job Location: Raleigh, NC Job Type: Contract Job Description:The primary purpose of this position in the Enforcement Section, within the DMV Systems Unit, is to provide software support to the NC State Highway Patrol Motor Carrier Enforcement Section (NCSHP...

  • Technical Support Specialist Senior

    2 weeks ago

    Raleigh, United States NuAxis Full time

    The role of the Technical Support Specialist Senior is to assist the Endpoint Technology Engineering group in implementing new features and services for ACE through assessing and testing new technologies and support processes. Responsibilities: Works Support Specialist, Technical Support, Support, Specialist, Technical, Senior, Technology

  • Technical Specialist

    2 days ago

    Raleigh, United States BCforward Full time

    Technical Specialist BCforward is currently seeking a highly motivated Technical Specialist for an opportunity in Raleigh, NC 27610Position Title: Technical Specialist Location: Raleigh, NC 27610 Anticipated Start Date: ASAP Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date....

  • NCDOT - Technical Specialist - Junior - High

    4 weeks ago

    Raleigh, United States Abacus Full time

    Requisition Description Engagement Type: Contract Short Description: The North Carolina Department of IT - Transportation (NCDIT-T) is seeking an On-Premise Tableau UI developer for the Departments dashboarding and visualization needs. Complete Description: **The candidate is eligible to work remotely. Once all staff returns on-site, candidate can choose...

  • NCDIT - Technical Specialist- Junior

    3 weeks ago

    Raleigh, United States Buzzclan Full time

    Job DescriptionJob DescriptionTypical Experience: 12-36 months**The candidate will need to be onsite as needed, but at least once a month.**The max rate for this position is -/hour.ServiceNow Developer position is housed in theNCDIT. This role provides support for the state s use of its ITSM system(ServiceNow) and NCDIT s use of best practices supporting...

  • Junior Technical Specialist

    1 week ago

    Raleigh, United States Cynet Systems Full time

    Job Description: Transportation Web Systems is seeking a Front End Vue JS developer /SharePoint 2019 on Premise Developer for continued development of ECM construction & preconstruction sites. This contractor must have strong experience building VueJS (angularJS ok) applications against SharePoint 2019 rest APIs. PWA service workers and offline...

  • Technical Specialist- Junior

    5 days ago

    Raleigh, United States InterSources Full time

    Responsibilities NCDIT-Transportation Web Systems is seeking a Front End Vue JS developer /SharePoint 2019 on Premise Developer for continued development of ECM construction & preconstruction sites. NCDIT-Transportation Web Systems is seeking a Front End Vue JS developer /SharePoint 2019 on Premise Developer for continued development of ECM...