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Client Services Specialist

1 month ago

Washington, United States Jones Networking Full time

Position Title: Client Services Specialist

Department: Conferences and Events

Industry: Legal / Law Firm

Reports To: Client Services Manager

Location: Washington, DC

Status: Full Time, Direct Hire, Non-Exempt, 37.50 Hours/Weekly

Jones Networking is recruiting for a Client Services Specialist to join the Washington, DC office of an international Law Firm. This opportunity offers career growth in a fast-paced environment. The Firm offers competitive salary, excellent benefits, including; medical, dental, vision, flexible spending account, life insurance, generous parental leave and PTO plan, retirement plan, transportation benefits, wellness programs, education scholarship opportunities, and more.

Client Services Specialist Position Summary:

- Provide high quality service to lawyers, clients, staff, and visitors who require conference center services.

- Ensure the accurate and timely communication to and from lawyers, clients, staff, and visitors and those departments involved in providing service to the conference center.

- Answer, screen, and direct lawyers, clients, staff, and visitors to appropriate destinations.

- Maintain a concierge style level of service in the Conference Center to assist with lawyer, staff, client, and visitor needs.

- Schedule meeting and conference rooms including coordinating catering, room setup, and equipment needs with other departments that provide service to the conference center.

- Work closely with conference room requestors to achieve the required core pieces of data necessary for each reservation.

- Track, change, and coordinate visitor offices.

- Assist lawyers, clients, staff, and visitors with requests for special arrangements or services, including transportation, restaurants, travel, and lodging.

- Assist lawyers, staff, and visitors with basic technology and audio-visual equipment such as laptops, telephones, and lighting as necessary for presentations, etc.

Client Services Specialist Qualifications Summary:

- Strong client services background, with emphasis on organization, initiative, and attention to detail.

- Excellent time management and multi-tasking skills.

- Excellent verbal and written communication skills with emphasis on exceptional interpersonal communication skills.

- Prior front desk experience in a professional and/or law firm environment is a plus.

- Ability to coordinate with co-workers, and other departments that provide service to the conference center.