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Compliance Coordinator

2 months ago

Orlando, United States Community Legal Services Full time

Be a part of an organization making a difference in the Central Florida community. As an Orlando Business Journal's 2021 Best Places to Work Honoree and Orlando Sentinel's 2022 Best Workplaces Honoree, Community Legal Services (CLS) is a full service civil legal aid law firm that promotes equal access to justice, specifically for the most vulnerable individuals in our society.

CLS offers:

  • 15 paid holidays and 24 days of paid time off
  • Excellent physical/mental health, vision, and benefits (With 95% of benefits paid for by company)
  • 100% Coverage with Dental Benefits, Life Insurance, Long/Short Term Disability
  • 100% 403B match
  • CLS pays Bar Dues and CLE Credits
  • Student loan reimbursement for Attorneys
  • Tuition Reimbursement
  • Ability to apply for Public Service Loan Forgiveness (PSLF)
  • Fantastic work-life balance
  • Various opportunities for upward mobility into leadership/more advanced roles
  • Pet Insurance
  • Wellness Committee dedicated to employee morale, with events such as company wide retreats, activities, and challenges


CLS is currently searching for a service-minded, mission driven individual to fill the following position:

Compliance Coordinator (Anywhere in CLS Service Area)

OVERVIEW

Reporting to the Manager of Compliance, the Compliance Coordinator provides peer-to-peer support and guidance focused on compliance with regulations, policies, and holistic delivery of legal services. This role provides real-time feedback, audit support, and review of activities required to meet the strategic goals and contractual requirements across the firm, from initial Helpline encounters to the closing reviews of case files and subsequent audits/reporting. The Compliance Coordinator is also responsible for supporting the QA/Compliance Unit with drafting documents, pulling reports, staff trainings, and other administrative items as needed.

RESPONSIBILITIES
  1. Responsible for reviewing client case files, case notes, and use of best practices to maintain accuracy and uniformity firmwide.
  2. Maintain and edit documentation for Quality Assurance team.
  3. Attend meetings needed on behalf of the Quality Assurance team.
  4. Pull and review reports from case management system on a scheduled and as needed basis to ensure compliance with contractual obligations and industry standards.
  5. Assist with the drafting and maintenance of processes and procedures within the unit and firmwide as applicable to Quality Assurance.
  6. Identify and lead projects that include facilitating best practices, training opportunities/needs, and compliance with contractual obligations on behalf of grantors.
  7. Serves as a role model for all staff regarding compliances and quality assurance and assures consistency with Quality Assurance initiatives, case acceptance, case file documentation, and customer service.
  8. Identify opportunities and implement processes to achieve best-in-class performance, meeting Quality Assurance goals, and fostering a solutions-driven and collaborative environment.
  9. Establish, review, and update policies, procedures, and regulations.
  10. Train CLS staff and volunteers on Quality Assurance initiatives and best practices.
REQUIREMENTS

1. Commitment
  1. Demonstrating commitment to promoting the mission, vision, and values of CLS.
  2. Unwavering dedication to high-quality legal programs, fiscal strength, and organizational integrity.
2. Background and Experience
  1. Preferred minimum two-year paralegal or legal studies degree coupled with five years' experience working in the legal profession, law office and case file management, and an inclination to promote industry best practices.
  2. Must have the skills to work with the application of federal regulation, program policies, protocols, processes, and procedures.
  3. Exhibit the demeanor and skillset to conduct routine internal audit of client files electronically, review error reports, assist with reporting tasks, set priorities and keep organized records of backup documentation.
  4. Must have professional oral and written communication skills.
  5. Demonstrate competency working in a Case Management System.
  6. Experience creating presentations and training for staff a plus.
  7. Must be computer literate using Microsoft Office Suite.
  8. Valid Florida automobile license, use of own auto, and proof of insurance necessary.
  9. Must be able to travel to the offices within 12 county service area and sometimes outside of service area.
3. Physical Requirements
  1. Prolonged periods siting at a desk and working on a computer.
  2. Must be able to lift up to 25 pounds at times.


SALARY: 55-60k

GENERAL STATEMENT

CLS is an Equal Opportunity Employer: We value a diverse workforce and the promotion of inclusive culture at all levels.

CLS does not discriminate against any employee or qualified applicant for employment from all qualified individuals on the basis of age, race, color, creed, national origin, ancestry, marital or familial status, affectional or sexual orientation, gender identity or expression, sex, disability, socio-economic position, religion, political belief, protected genetic information, military or veteran status, or any other characteristic protected under applicable Federal or State law.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.