Current jobs related to Telecommunications Customer Success Representative - Quincy - Amour Marketing

  • Business Development Sales Representative

    1 month ago

    Quincy, Massachusetts, United States Granite Telecommunications Full time

    Business Development Sales RepresentativeGranite Telecommunications is a dynamic and innovative communications services provider for businesses with multiple locations. We specialize in providing one-stop solutions for voice, data, Internet, wireless, video, and secure network options throughout the United States and Canada.Job Responsibilities:Prospecting...

  • Access Activations Specialist

    2 weeks ago

    Quincy, Massachusetts, United States Granite Telecommunications Full time

    Job Summary:We are seeking a detail-oriented professional to join our team as an Access Activations Representative. This role involves working with carriers, technicians, and customers to activate internet access circuits and troubleshoot any issues that may arise.Key Responsibilities:Use internal systems to manage activation queuesAssist technicians and...

  • Business Development Sales Representative

    1 month ago

    Quincy, United States Granite Telecommunications Full time

    Business Development Sales Representative:Company Overview: Granite Telecommunications is a dynamic and innovative communications services provider for businesses with multiple locations. We specialize in providing one-stop solutions for voice, data, Internet, wireless, video, and secure network options throughout the United States and Canada. As a Business...

  • Business Development Sales Representative

    1 month ago

    Quincy, United States Granite Telecommunications Full time

    Business Development Sales Representative:Company Overview: Granite Telecommunications is a dynamic and innovative communications services provider for businesses with multiple locations. We specialize in providing one-stop solutions for voice, data, Internet, wireless, video, and secure network options throughout the United States and Canada. As a Business...

  • Business Development Sales Representative

    3 weeks ago

    Quincy, United States Granite Telecommunications Full time

    Business Development Sales Representative:Company Overview: Granite Telecommunications is a dynamic and innovative communications services provider for businesses with multiple locations. We specialize in providing one-stop solutions for voice, data, Internet, wireless, video, and secure network options throughout the United States and Canada. As a Business...

  • Business Development Representative

    7 days ago

    Quincy, Massachusetts, United States Granite Telecommunications Full time

    Drive Business Expansion with Granite TelecommunicationsWe are seeking a highly motivated Business Development Sales Associate to join our team at Granite Telecommunications. As a Business Development Sales Associate, you will play a pivotal role in driving our business expansion through prospecting, cold calling, establishing new relationships, and closing...

  • Business Development Representative

    3 weeks ago

    Quincy, Massachusetts, United States Granite Telecommunications Full time

    Job Title: Business Development Sales AssociateGranite Telecommunications is a leading provider of advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We are seeking a highly motivated and results-driven Business Development Sales Associate to join our team.Job...

  • Access Activations Representative

    1 week ago

    Quincy, United States Granite Telecommunications Full time

    General Summary of Position: We are seeking detail oriented, highly motivated professionals with 1-2 years' experience in the data/networking field. This role consists of working with carriers, technicians, and customers alike to activate a multitude of different internet access circuit types and completing their turn up through to completion. In doing so,...

  • Access Activations Representative

    2 weeks ago

    Quincy, United States Granite Telecommunications Full time

    Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more...

  • Cost Audit Specialist

    1 week ago

    Quincy, Massachusetts, United States Granite Telecommunications Full time

    Job Summary: We are seeking a highly skilled Cost Audit Specialist to join our team at Granite Telecommunications. As a Cost Audit Specialist, you will be responsible for reviewing invoiced charges, working with vendors and internal departments to resolve billing issues, and auditing carrier invoices to ensure accuracy and compliance.Key...

  • Business Development Sales Associate

    7 days ago

    Quincy, Massachusetts, United States Granite Telecommunications Full time

    Drive Business Expansion with Granite TelecommunicationsWe are seeking a highly motivated Business Development Sales Associate to play a pivotal role in driving our business expansion through prospecting, cold calling, establishing new relationships, and closing deals that align with our solutions.Key Responsibilities:Prospecting and Lead Generation:Conduct...

  • Senior Network Operations Specialist

    1 week ago

    Quincy, Massachusetts, United States Granite Telecommunications Full time

    Job SummaryGranite Telecommunications is seeking a highly motivated and detail-oriented Network Operations Specialist to join our team. As a key member of our NOC team, you will be responsible for implementing, monitoring, and managing network access services, network equipment, and related systems.Key ResponsibilitiesImplement and manage network access...

  • Senior Sales Executive

    1 week ago

    Quincy, Massachusetts, United States Granite Telecommunications Full time

    About the Role:We are seeking a highly motivated and results-driven Senior Sales Executive to join our team at Granite Telecommunications. As a Senior Sales Executive, you will be responsible for prospecting, cold calling, and selling our structured cabling products and services to national companies.Key Responsibilities:Prospecting and cold calling to...

  • Telecommunications Account Manager

    2 weeks ago

    Quincy, Massachusetts, United States Morph Management Full time

    Telecommunications Account ManagerMorph Management is seeking a highly motivated and results-driven Telecommunications Account Manager to join our dynamic Customer Service and Sales Team in the Boston area. As a key member of our team, you will be responsible for driving sales growth, delivering exceptional customer service, and contributing to the overall...

  • Software Engineer II

    7 days ago

    Quincy, Massachusetts, United States Granite Telecommunications Full time

    At Granite Telecommunications, we're seeking a highly skilled Software Engineer II to join our team. As a key member of our development team, you'll be responsible for designing, developing, and maintaining software applications using various programming languages and frameworks.Key Responsibilities:Design and develop software applications using TypeScript,...

  • Government Contract Specialist

    4 months ago

    Quincy, United States Granite Telecommunications Full time

    Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more...

  • Software Engineer II

    1 week ago

    Quincy, Massachusetts, United States Granite Telecommunications Full time

    Job Summary:We are seeking a highly skilled and motivated Software Engineer II to join our team at Granite Telecommunications. As a key member of our software development team, you will be responsible for designing, developing, and maintaining software applications using various programming languages and frameworks.Key Responsibilities: Design and develop...

  • Director of Learning and Development

    2 weeks ago

    Quincy, Massachusetts, United States Granite Telecommunications Full time

    Job Title: Director of Learning and DevelopmentGranite Telecommunications is seeking a highly motivated and experienced Director of Learning and Development to lead our training and development department. As a key member of our team, you will be responsible for assessing and identifying business training needs, coordinating training programs, and...

  • Learning and Development Manager

    2 weeks ago

    Quincy, Massachusetts, United States Granite Telecommunications Full time

    About Granite TelecommunicationsGranite Telecommunications is a leading provider of communications services to businesses across the United States and Canada. With a strong focus on reliability and customer support, we serve over 85 of the Fortune 100 companies. Our mission is to be the leading telecommunications company in our markets and provide an...

  • Salesforce Developer

    1 week ago

    Quincy, Massachusetts, United States Granite Telecommunications Full time

    Job Summary:We are seeking an experienced Salesforce Developer to join our team at Granite Telecommunications. As a Salesforce Developer, you will be responsible for designing, developing, and implementing customized solutions within the Salesforce platform to support critical business functions. You will collaborate closely with internal teams and...

Telecommunications Customer Success Representative

2 months ago

Quincy, United States Amour Marketing Full time

The Telecommunications Customer Success Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Telecommunications Customer Success Representative, you must be proficient in building rapport and establishing relationships with various types of people. The main objective of this position is to combine your previous experience in customer service and your energetic, tenacious personality as a way to deliver an exceptional customer experience.

As a team, we are committed to challenging the status quo of the customer experience and, instead, delivering an experience that is solutions-focused, personal, and uplifting. This is also how we approach our team when it comes to personal development and advancement opportunities. Our mission is to uplift each team member to pursue their personal goals and attain the level of growth and success they are looking for.

Responsibilities of the Telecommunications Customer Success Representative:

  • Provide pertinent product and service information to customers
  • Directly consult with customers to understand their wants and needs and provide curated recommendations that address both
  • Develop and build relationships with new customers
  • Answer and address questions and concerns in the most efficient way and escalate concerns to the appropriate department or team member
  • Overcome objections respectfully and professionally
  • Ensure complete satisfaction throughout the entire experience
  • Receive customer feedback regarding the products, services, and sign-up process to relay to upper management and improve the customer experience
  • Attend daily meetings and training sessions to build upon product knowledge, learn new customer services tactics, and stay up to date on available promotions

Requirements of the Telecommunications Customer Success Representative:

  • 1-3 years of successful sales, customer service, cold-calling, or client relations experience
  • Possess a solution-oriented mindset with the ability to overturn objections and answer technical questions, address customer's needs, and react quickly
  • Excellent presentation, negotiation, and verbal communication abilities
  • Independent and self-motivated, but can also work effectively in a team setting
  • Work with a multitude of people both externally and internally with customers and team members
  • Outstanding time management, prioritization, and organization skills